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Posted: 10/24/2016 6:42:30 PM EDT
[#1]
Submitted and approved 9/2/16.
Check received 10/24/16. |
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Posted: 10/24/2016 8:48:53 PM EDT
[#2]
I mailed mine in just over two weeks ago, still haven't heard anything back from EOTech at this time...
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Posted: 10/25/2016 1:07:23 AM EDT
[#3]
Sent refund request 8-25-2016
Check arrived on 10-25-2016 |
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Posted: 10/25/2016 8:59:35 AM EDT
[#4]
Sent refund request 8-15-2016
Check arrived on 10-24-2016 
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Posted: 11/1/2016 11:06:42 AM EDT
[#5]
Return Authorized: 9/12/2016
Refund Approved: 11/1/2016 Payment Received: Check sent on 12/11 and received on 12/14 |
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Posted: 11/1/2016 2:50:19 PM EDT
[#6]
Refund Request: 10/25
Refund Authorized: 10/26 EOtech received (according to tracking): 11/1 Refund Status Email: Probably in a month Check: N/A |
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Posted: 11/1/2016 4:54:37 PM EDT
[#7]
Refund request submitted: 8/14/2016
Request received and approved: 8/15/2016 Refund processed for payment: 10/6/2016 Check received: 10/26/2016 |
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Posted: 11/2/2016 5:37:15 AM EDT
[#8]
submitted online 10/25/2016
approved 10/26/2016 processed 10/31/2016 received TBD EDIT: called 12/1 and was told the checks go out in batches. the did confirm it is in process. |
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Posted: 11/2/2016 8:40:25 AM EDT
[#9]
Quote HistoryQuoted:
I was planning on keeping a new 556 I picked up when they were being closed out. Somehow a chip was nicked out of the hood. Can't find a replacement hood for this model anywhere. What's the guy's email people are sending these to? Might see if I can get a used one in good shape from them. OR if you have a 556 that you are sending back, let me pay to swap hoods. EOTech actually sent me a used one. Not perfect, but better than my current one. |
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Posted: 11/11/2016 5:06:37 PM EDT
[#10]
Well kinda glad they are doing this. My 512 just delaminated at the range...
Submitted for a refund 11/11/2016.... Request Approved 11/13/2016 Optic Shipped 11/14/2016 Optic @ L3 11/18/2016 Check received 12/15/2016 |
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Posted: 11/14/2016 11:34:04 AM EDT
[#11]
Request Approved 09/22
Shipped 9/22 Received per tracking on 09/23 Now 11/14 and the refund processor is still showing as not received. |
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Posted: 11/14/2016 7:16:48 PM EDT
[#12]
Quote HistoryQuoted:
Request Approved 09/22 Shipped 9/22 Received per tracking on 09/23 Now 11/14 and the refund processor is still showing as not received. You should call them. I sent in a 553 in March and forgot about it. I called them in Sep when I realized I was missing a check and they said it was returned undeliverable (funny...my other checks were delivered). They cut me a new check which I received with the last batch around mid Oct. |
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Posted: 12/2/2016 9:46:58 AM EDT
[#13]
This refund doesn't have a cut off date does it? I know it started about 12 months ago.
One of my XPS's just delaminated and I just want to send it in and be done with it as opposed to getting it refurbished. |
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Posted: 12/2/2016 1:04:39 PM EDT
[#14]
Quote HistoryQuoted:
This refund doesn't have a cut off date does it? I know it started about 12 months ago. One of my XPS's just delaminated and I just want to send it in and be done with it as opposed to getting it refurbished. Not yet at least. I just send my 512 in maybe 7-10 days ago. http://www.eotechinc.com/return-authorization-request-form |
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Posted: 12/2/2016 7:59:44 PM EDT
[#15]
Quote HistoryQuoted:
Not yet at least. I just send my 512 in maybe 7-10 days ago. http://www.eotechinc.com/return-authorization-request-form Quote HistoryQuoted:
Quoted:
This refund doesn't have a cut off date does it? I know it started about 12 months ago. One of my XPS's just delaminated and I just want to send it in and be done with it as opposed to getting it refurbished. Not yet at least. I just send my 512 in maybe 7-10 days ago. http://www.eotechinc.com/return-authorization-request-form Excellent. Thank you. I filled out the form and will wait to hear for an approval to send it in. |
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Posted: 12/6/2016 2:27:05 PM EDT
[#16]
Im on the fence about sending mine in. I love the heck out of this thing but my exps2 but had to send it in for repair and worried that the problem will happen again. I just told my self that I would decide to send in for a refund if it breaks again.
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Posted: 12/6/2016 5:59:20 PM EDT
[#17]
Do they ever acknowledge they got the optic? I sent mine on 11/13, PO shows it delivered 11/18
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Posted: 12/6/2016 6:35:12 PM EDT
[#18]
Quote HistoryQuoted:
Do they ever acknowledge they got the optic? I sent mine on 11/13, PO shows it delivered 11/18 if you call, they will acknowledge and give a confirmation code. |
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Posted: 12/6/2016 6:40:35 PM EDT
[#19]
Quote HistoryQuoted:
if you call, they will acknowledge and give a confirmation code. Quote HistoryQuoted:
Quoted:
Do they ever acknowledge they got the optic? I sent mine on 11/13, PO shows it delivered 11/18 if you call, they will acknowledge and give a confirmation code. Thanks. I called after posting that. They got mine and they are expecting to cut a check on the 12th. So looks good for me. A little faster than in the past. |
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Posted: 12/7/2016 2:35:00 PM EDT
[#20]
Model 556 - long time safe queen. Used little. March 2009 manuf. date.
Just doesn't power on. Tried battery cap repair kit, new batteries, tested continuity and voltage across battery cap.... still nothing. Optic does not produce a reticle. Apparently will be repaired, and I was unaware of all the problems. We will see. RMA request 21 Nov RMA approved 21 Nov Shipped out 21 Nov Arrived @ L-3/EOTech 23 Nov No comms since, yet. EDIT/UPDATE:::: Unit was returned, fixed, arrived 12 Dec (monday) and it arrived EARLY in the morning. Box was labeled UPS Next Day Air! Anyways, it works but certainly seems really bright, the image sort of blurs and blooms a little bit more than I remember, but then again my memory probably isn't the best since I probably hadn't turned it on in a year or two. It also came with batteries, too. Certainly happy with EOTech service on this, all it cost me was the shipping to get it to the shop. |
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Posted: 12/7/2016 5:49:29 PM EDT
[#21]
Quote HistoryQuoted:
Thanks. I called after posting that. They got mine and they are expecting to cut a check on the 12th. So looks good for me. A little faster than in the past. hopefully they cut mine too, as they're done in batches. |
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Posted: 12/7/2016 6:03:34 PM EDT
[#22]
My refund request was approved on 11/21/16.
Shipped 11/22/16, delivered 11/28/16. Would love to receive refund soon but I set my calendar in January to check back. Edit - Received check 2/3/2017, so 2.5 months. |
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Posted: 12/8/2016 8:25:57 PM EDT
[#23]
Refund requested on 12/6
Refund approved 12/8 Will ship tomorrow 12/9 |
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Posted: 12/8/2016 9:21:45 PM EDT
[#24]
Request: 16 Jul 16
Approved: 18 Jul Unit Received by EoTech per USPS: 22 Jul Called for update: 21 Sep - The call center states that they have not received the unit. They will look into and call me back. Called for update: 26 Sep - No word yet. Called for update: 27 Sep - No word yet. Call Center Locates Unit: 27 Sep - States my refund will go out in next batch. Email stating the refund has been processed and will arrive in "3-4 weeks": 01 Nov Email sent to EoTech requesting to know why this will take 3-4 weeks. EoTech states that the refunds go out in batches. Email stating that my refund has been processed will arrive in "3-4 weeks" (2nd email): 30 Nov Email again sent to Eotech, I question how they believe that this is acceptable; no reply. Update: Received Check 16 Dec 17 - 21 weeks after unit arrived at processing center. EoTech/L3 completely disappointed me. They say refunds take an average 8-12 weeks, many receive it before that, but don't bet the next mortgage on receiving it in that time frame. |
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Posted: 12/8/2016 9:58:33 PM EDT
[#25]
Just submitted a request to return a 512 manufactured in 2007
12-8-16 Initial request submitted $460 (couldn't remember what was paid) 12-12-16 Request denied directed to resubmit at MSRP of $419 12-13-16 Request submitted at $419 12-13-16 Approval to return obtained at $419 12-16-16 Placed in Mail to EoTech (USPS) 12-21-16 Tracking shows delivered to EoTech 2-3-17 Check received $434 |
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Posted: 12/8/2016 10:08:53 PM EDT
[#26]
Dbl tap
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Posted: 12/10/2016 7:07:25 PM EDT
[#27]
Sights received at Eotech - 9/16
Called and received confirmation that they were received and accepted - 11/01 Payment - ??? |
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Posted: 12/11/2016 2:08:16 AM EDT
[#28]
Refund request submitted: 12/03/2016
Refund request approved: 12/05/2016 Shipped sight via USPS: 12/08/2016 Sight received at L-3: 12/19/2016 Refund check received: TBD |
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Posted: 12/11/2016 2:20:02 AM EDT
[#29]
Refund request: 10/4/16
Refund approved: 10/5/16 Package arrived at EOTech: 10/11/16...... ................................................................. .....still no response from EOTech. I've called a couple times, and they can't even tell me whether they have it or not (or whether its even processing). I spoke with EOTech first of last week, and gave them my CR# and USPS tracking information.....they are supposed to call back at some point with an update. |
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Posted: 12/11/2016 10:11:10 AM EDT
[#30]
Quote HistoryQuoted:
Refund request: 10/4/16 Refund approved: 10/5/16 Package arrived at EOTech: 10/11/16...... ................................................................. .....still no response from EOTech. I've called a couple times, and they can't even tell me whether they have it or not (or whether its even processing). I spoke with EOTech first of last week, and gave them my CR# and USPS tracking information.....they are supposed to call back at some point with an update. Sent mine in about the same time and facing the similar situation. |
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Posted: 12/14/2016 10:23:28 PM EDT
[#31]
Sent in request for refund: Dec 11 2016
Got Approval for refund on: Dec 12 2016 Sent Package Via Insured UPSP Priority Mail: Dec 14 2016 Delivered: Saturday, December 17, 2016 10:52 AM Update: Got Check today 2-3-2017 Will update as Needed. |
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Posted: 12/15/2016 11:28:27 AM EDT
[#32]
Quote HistoryQuoted:
Refund request: 10/4/16 Refund approved: 10/5/16 Package arrived at EOTech: 10/11/16...... ................................................................. .....still no response from EOTech. I've called a couple times, and they can't even tell me whether they have it or not (or whether its even processing). I spoke with EOTech first of last week, and gave them my CR# and USPS tracking information.....they are supposed to call back at some point with an update. Jason, I sent an email to CS Tuesday and they stated the check was mailed on the 12th. |
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Posted: 12/15/2016 5:09:22 PM EDT
[#33]
I got my check today. Looks like things are going smoother. Took just a little over a month for mine to process from start to finish.
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Posted: 12/15/2016 7:04:51 PM EDT
[#34]
Quote HistoryQuoted:
submitted online 10/25/2016 approved 10/26/2016 processed 10/31/2016 received TBD EDIT: called 12/1 and was told the checks go out in batches. the did confirm it is in process. received 12/15/2016 |
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Posted: 12/19/2016 1:36:09 AM EDT
[#35]
Received my check sometime in the last couple of days, was sitting in my PO box when I stopped by today..
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Posted: 12/19/2016 1:24:24 PM EDT
[#36]
Finally received my refund - it was about two months total, from return of the optic to check in the mailbox.
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Posted: 12/19/2016 2:37:34 PM EDT
[#37]
Requested: 10/17
Accepted: 10/18 Shipped: 10/19 Check Received: 12/15 So well within the 8-12 week window. |
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Posted: 12/22/2016 3:33:06 PM EDT
[#38]
Eotech 551
Requested 12/18 Approved 12/19 UPS delivery date 01/03/2017 |
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Posted: 12/22/2016 7:45:36 PM EDT
[#39]
Eotech 551
Submitted 12/20, haven't heard anything since (maybe the guy is on vacation for Christmas?) |
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Posted: 12/25/2016 3:18:56 PM EDT
[#40]
Sent my request in today (dec 25th 2016) and got an automated reply
Its a 512.a65 manufactured in feb 08. Got it for $389+tax. Theres no serial number sticker on the bottom of the sight, the box or under the battery compartment. Just a number on the wrench sticker so I used that for the ser#. Hope they dont give me any grief over it.  Attached File |
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Posted: 12/27/2016 5:57:27 PM EDT
[#41]
512 mfg date dec 2010
request sent in Dec 19, 2016 OK to send in Dec 20, 2016 Mailed in insured USPS Dec 27, 2016 ETA: Received check Feb 6, 2017 |
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Posted: 12/27/2016 6:46:24 PM EDT
[#42]
Shipped: 10/19 Refund rec'd: 12/19 |
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Posted: 12/27/2016 7:56:48 PM EDT
[#43]
I sent mine in on 10/7. I waited about a month and called to check status. I was told to call back in 3 weeks. I did and was told that they couldnt confirm that they received my sight. I freaked out and got a call from an actual eotech rep. I finally got my check last week.
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Posted: 1/5/2017 1:20:24 AM EDT
[#44]
Request sent 12/31, approval received today 1/4, shipping back tomorrow, 1/5.
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Posted: 1/5/2017 9:09:27 AM EDT
[#45]
My experience was about average, or better than average.
Submitted refund requests for two optics on 2016.09.25 Request #1 approved 2016.09.28 Request #2 declined w/request to re-submit 2016.09.28 Request #2 resubmitted 2016.09.28 Request #2 approved 2016.09.29 Both optics shipped via UPS, insured, 2016.10.04 Both optics received by EOTech 2016.10.05 Called on 2016.10.19 (as per instructions) to check status. In-process. Both checks received 2016.12.14, 10 weeks later, to the day, from their receipt of the optics |
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Posted: 1/5/2017 10:01:20 AM EDT
[#46]
Quote HistoryQuoted:
Request Approved 09/22 Shipped 9/22 Received per tracking on 09/23 Now 11/14 and the refund processor is still showing as not received. Update: After Multiple calls to to the Refund line, and emails sent on 12/5/16 with no response, on 01/05/17, I was still being told "Eotech will update our system in 2 weeks, maybe it will be in the system then" So, I called L3 directly. According to them, they never received my Eotechs. I sent via USPS with tracking and signature and have delivery confirmation. Provided to L3 directly and now my refund should be processed in the next batch. The guy was apologetic, states anything sent by USPS goes into a big bin and may not necessarily get actual hands on it. If you sent via USPS and not UPS, you might end up in the same boat. |
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Posted: 1/5/2017 10:39:20 AM EDT
[#47]
Quote HistoryQuoted:
The guy was apologetic, states anything sent by USPS goes into a big bin and may not necessarily get actual hands on it. If you sent via USPS and not UPS, you might end up in the same boat. I didn't know that, but, given that I was looking at nearly $800 worth of investment, it only made sense to me to ship it by what I regarded as the more reliable carrier and pay the extra pop for full insurance. That meant shipping ended-up costing me more than EOTech refunded me for it (by about $4 for the two), but, it was worth it, IMO, for the peace of mind. |
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Posted: 1/5/2017 6:56:56 PM EDT
[#48]
Refund request sent 25 dec 16
Email voucher recieved 4 jan 17 |
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Posted: 1/10/2017 8:11:04 PM EDT
[#49]
I mailed back my 512 on 11/21/16.
They received it on 11/23/16. I called either just before Christmas or just after Christmas and they couldn't confirm whether they received it or not. They said to call back in mid-January. I'm going to call back on Friday. It was sent USPS priority insured. It's kind of messed up that they don't have an accurate system for the logging of incoming Eotechs to be refunded. ETA: Called Eotech on 1/13/17 and the said they have received the optic and are in the process of cutting a check which could take another 3-4 weeks. |
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Posted: 1/12/2017 12:41:44 PM EDT
[#50]
I have a 553 from 2011-2012ish. I think I'm going to send mine back. Anyone know what the MSRP of the 553 was around that time period? Or at least what value Eotech has been approving? I see it's listed for $749 on their website right now, but it can't be that high for refund purposes. Or is it?
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