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User Panel
User Panel
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Posted: 5/19/2015 5:51:02 PM EDT
I will never order from this company again, why pay money for items you won't receive? They tell you that the backordered items will be here by a certain date and then they don't respond to your emails when that date passes by. Way to go get that grade F on customer service SWFA. I will be gladly spending my money with one of your many competitors. Business must be that good huh?
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Posted: 5/31/2015 7:59:59 AM EDT
[#1]
Hate to see this... I think every time I've ordered from them its been by phone... they have been very nice and helpful... but I agree, I can't stand places that allow you to order w/o knowing backorder status at the time.
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Posted: 6/19/2015 5:33:54 PM EDT
[#2]
We are in the process of updating our web site to show live inventory. It's been a long time coming. Sorry for the inconvenience.
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Posted: 7/27/2015 11:17:45 AM EDT
[#3]
Same here ..just ordered a Steiner OTAL IR laser, only to get a backordered email. I replied cancel it.
If little guys like SKD can have live inventory, why can't a company that has been in business as long as SWFA have it? |
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Posted: 7/27/2015 7:38:51 PM EDT
[#4]
Hey SWFA-What does it take to get a backorder-that became a backorder because you guys don't have a live inventory system-cancelled?
I have emailed 3 times and called and nothing. Order number 654114. |
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Posted: 8/3/2015 9:07:33 PM EDT
[Last Edit: Bayrunner83]
[#5]
Have you gotten any Vortex Strike Eagles in? Everyone else seems to have them in stock and shipping out. Mine has been on back order since April.
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SC, USA
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Posted: 8/5/2015 8:09:19 PM EDT
[#6]
Ironically I have kept an extreme amount of patience I ordered the bobro dual lever 30mm scope mount back in May and have not received it yet...I don't know what other website to order it from...if this doesn't show up soon I'm going to cancel my order...
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LA, USA
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Posted: 8/11/2015 3:17:10 PM EDT
[#7]
I ordered an SS1-4 with ssalt mount on July 30th, it was at my door Aug 3. I did call them to verify they had them in stock as well as some other questions. Wait time was about 10 min to talk to someone. They answered my questions, I hung up and ordered it. Very happy so far, just need to get it sighted in.
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Posted: 4/16/2016 12:25:31 PM EDT
[#8]
Almost a year later and still no real time inventory. I will never order from them based on reviews unless this website gets with the times.
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Posted: 4/19/2016 8:05:11 PM EDT
[#9]
I've ordered from them before with no issues, but tomorrow marks the two-month mark since I placed an order with them. I've only received updates after I've requested them. I understand the items I ordered were from another manufacturer who's pretty busy, but two months without comms (unless requested) is kinda pushing it. I'm hoping that, based on my previous experiences, this is more an isolated situation than not...
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KS, USA
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Posted: 4/19/2016 8:35:52 PM EDT
[#10]
Guess I was lucky with the one order I placed with them. It was a SWFA scope, so it's not like I had anothet option. I always order from places with live inventory. I don't have the time to screw with the shaniggens.
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Posted: 9/8/2016 1:02:34 AM EDT
[#11]
Quote HistoryOriginally Posted By SWFA:
We are in the process of updating our web site to show live inventory. It's been a long time coming. Sorry for the inconvenience. status? |
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Posted: 10/30/2016 9:25:24 PM EDT
[#12]
they still havent fixed it, I ordered a spikes honeybadger lower about 2 weeks ago, told it was backordered, just looked on the site and it still gives you the option to add to cart.... smh guys its 2016
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