Hello everyone, after visiting the forum for the better part of a decade I finally joined.  It’s belated but thank you to everyone who has helped now and then with build or repair questions I looked up, the forum is incredibly helpful as are the people in it.  I did want to share an experience I had over the past week or so.  I’ve built 4 rifles with Faxon barrels, 3 for myself and one for a friend.  2 of the 30 caliber barrels I’ve used are some of the best I have, a 308 and a 300 blackout.  Incredibly accurate, as well built as I could hope.  The third was a 223 and my friend is very happy with it.  The fourth was a 223 for myself and was a problem.  I’m not really into shooting for groups, if a 2 moa barrel shoots a little over at 100 yards I pretty much chalk it up to me.  This barrel had something wrong with it, large groups at any distance.  I normally don’t believe warranties, in my experience more often than not they are worthless.  But I called Faxon, very helpful, suggested I remount the barrel and try without a muzzle.  I did and same problem.  I email Robert and within a day he emailed back saying they would replace it.  I thought that was nice, I’ll probably get it in a few months due to the world losing its mind and hardly a barrel to be found.  Email back today just asking how long it might be and Robert already shipped the barrel and it will be here tomorrow. Faxon has made a list of companies I trust and that is a very short list.  In general I do find the customer service in the firearms industry to be better than any other, but this was a notch above what I thought would have been excellent service.

Longtime lurker on this forum, first time contributor but just had to chime in after seeing this. How in the heck did you get Faxon to get back to you? I've been having issues with my FX19 pistol since I bought it back in March, I've called their CS line several times and no one ever answers, no one responds to my messages on their Facebook page, I filled out a request on their website and it never got answered after several weeks, I think it was something like 2 weeks before my e-mail finally got answered. They've had it a month now, I e-mailed Robert back (who replied to my initial e-mail) over a week ago to ask for an update and still haven't heard back.

I've been pretty disappointed with their customer service so far, it's 2020, if your company can't respond to an e-mail within 72 hours, you're doing something wrong.