User Panel
User Panel
User Panel
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Posted: 4/8/2011 5:36:03 PM EDT
[Last Edit: bobhostetter]
As a policy, owners of our selectors have the option to exchange their levers for something that may work better for them, irrespective of place of purchase.
The levers to be returned must be in "Like New" condition with orginal packaging and the exchange request must be within 30 days of the purchase. This used to be a no cost program, but we are now assessing a fee for the exchange, it is still much less than buying a new lever outright. Very often the levers to be returned to us are not returned, folks either forget or decide to keep them, and the free lever exchange policy was taken advantage of. The cost of the exchange is $5.50, it doesn't quite cover our cost, but at least this is now sustainable, whereas the free lever exchange isn't, and had run its course. |
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Posted: 4/8/2011 6:38:39 PM EDT
[#1]
Now that's customer service!
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Posted: 4/8/2011 6:45:20 PM EDT
[#2]
Best idea ever.
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Posted: 4/8/2011 6:51:11 PM EDT
[#3]
Thank you
 Our customers are never stuck with anything they bought. The flexibility of our selectors extends beyond hardware. A customer may have bought a 3 lever or 2 lever kit from us or our dealers, the other levers are always available to him with no hassle or cost. We're working on our 6th lever (reverse hybrid). Now with 6 levers and an end cap, the options can be somewhat bewildering, this is our way of assuring customers they have our resources at their disposal, and they're never alone |
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CA, USA
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Posted: 4/15/2011 12:37:56 AM EDT
[#4]
I am incredibly interested in the reverse hybrid levers.
And this is great. Thanks guys. |
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Posted: 4/15/2011 10:10:32 AM EDT
[#5]
Thank you guys, we should see the two prototypes in couple of days
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Posted: 4/26/2011 1:48:41 PM EDT
[#6]
Just wanted to say thanks for the great customer service. I emailed this past Friday about switching out a lever and received a response a couple of hours later stating that it was on the way. I received the new lever on Monday and couldn't be happier. Great product and great CS!
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Posted: 4/26/2011 3:56:05 PM EDT
[#7]
Thank you, it's our job to make sure our customers are happy
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FL, USA
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Posted: 6/8/2011 10:05:32 PM EDT
[#8]
Excellent product! I will be buying a second one for my next build. Outstanding Customer Service!!!
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Posted: 6/9/2011 8:43:27 AM EDT
[#9]
Thank you
Judging by your screen name, if you're a firefighter or EMT personnel, please email us for discount info
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Posted: 8/11/2011 8:18:03 PM EDT
[#10]
It's great you guys do this but I'm honestly happy to pay shipping. It's a great product so if I choose the wrong lever, the financial burden shouldn't be placed on your company.
IM sent btw.
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Posted: 8/11/2011 9:36:42 PM EDT
[Last Edit: Duffy]
[#11]
Thanks Ryan, it costs $0.88 cents to send the lever, it's part of service and support
For those that think our selectors cost too much, they either haven't owned one or haven't needed to call us for anything yet, it's not easy to pay for something you don't see (right away). Premium products require premium level service, we deliver, and then some. BTW your lever is on its way to you tomorrow, hope you like it
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Posted: 8/11/2011 10:43:00 PM EDT
[#12]
Fair enough. Thanks for the great service.
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Posted: 8/11/2011 10:47:00 PM EDT
[#13]
Any time, it's our pleasure
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Posted: 11/20/2011 7:16:03 PM EDT
[#14]
The free lever exchange program is probably a first in the industry, it's a program specifically tailored to be easy, hassle free, and free (other than the postage to ship the returning levers to us)
There are no terms for the exchange, such as condition of the lever (new or used) and date of purchase. If a customer bought a selector from 2010 and wants to exchange a lever for a new one that didn't exist in 2010, it's free
In May of 2010, we had three levers. By the end of the year, there will be 7 (not counting the short crank, whose fate hasn't been decided), plus an end cap. Our customers benefit from further development of levers
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Posted: 2/22/2012 10:58:54 PM EDT
[#15]
Wow what an awesome deal!
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Posted: 2/23/2012 8:49:37 AM EDT
[#16]
Thanks Tom
The short crank will be in production soon, so that makes it 8
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Posted: 3/23/2012 9:00:53 PM EDT
[#17]
Wow.
Just wow. |
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Posted: 3/23/2012 10:17:25 PM EDT
[#18]
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Posted: 4/8/2012 11:56:25 AM EDT
[#19]
Originally Posted By hawzwood:
Wow. Just wow.
This. Y'all are awesome. This is why I always buy direct from you. Thanks!! |
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Posted: 4/8/2012 12:18:51 PM EDT
[#20]
Thank you!
The lever exchange program applies to all of our selectors, regardless of place and time of purchase
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WA, USA
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Posted: 6/27/2012 3:13:29 PM EDT
[#21]
This is amazing! I want to buy more from you guys now!
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Posted: 6/27/2012 6:57:42 PM EDT
[#22]
Thank you!
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IN, USA
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Posted: 8/31/2012 4:25:13 PM EDT
[Last Edit: LongBow12]
[#23]
This still in effect? I would like to see if the short/thin and hybrid would work better on my setup. The bottom edge of the Standard lever jabs my hand when shooting lefty and I can't use it on the other side because of my extended take down pin blocks it when it's on FIRE, likewise the standard/thin doesn't have enough meat on it to flip reliably from SAFE to FIRE with my big fingers if I'm in a hurry to go hot
This is my first one ever and I love the quality, but didn't know where to start on lever selection since I'd never had a BAD ASS or any other ambi safety before. 
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Posted: 8/31/2012 4:36:58 PM EDT
[Last Edit: Duffy]
[#24]
The lever exchange program is valid forever
Extended take down latch solves an occasional problem, but introduces interference 100% of the time to the right side lever, we'll be introducing a solution to that shortly 
The short-thin lever isn't for everyone. It's diminutive and hard to use, it's for folks that won't use the trigger finger side lever much and are willing to accept the compromise. If you do use the trigger finger side lever a lot, the short lever is the best route. Please email me your shipping address and levers you want and I'll take care of it
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IN, USA
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Posted: 8/31/2012 10:07:39 PM EDT
[#25]
Originally Posted By Duffy:
The lever exchange program is valid forever
Extended take down latch solves an occasional problem, but introduces interference 100% of the time to the right side lever, we'll be introducing a solution to that shortly
The short-thin lever isn't for everyone. It's diminutive and hard to use, it's for folks that won't use the trigger finger side lever much and are willing to accept the compromise. If you do use the trigger finger side lever a lot, the short lever is the best route. Please email me your shipping address and levers you want and I'll take care of it Address emailed, you guys are AWSOME. No wonder everyone I asked about what safety to get said battle arms
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Posted: 9/1/2012 12:13:36 AM EDT
[#26]
Service must match the quality of the product, since we don't make anything but high quality gear, a high level of service accompanies every product we manufacture
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IN, USA
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Posted: 9/4/2012 7:03:31 PM EDT
[#27]
Oh snap! My wife just called and said a packet arived from battle arms...dang you guys are quick
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Posted: 9/4/2012 10:33:34 PM EDT
[Last Edit: Duffy]
[#28]
Hehehe, did you get any swag?
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IN, USA
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Posted: 9/5/2012 9:00:23 PM EDT
[#29]
No...
 But the Hybrid lever is awesome
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Posted: 9/5/2012 10:03:03 PM EDT
[#30]
Please put ARFCOM in shipping instructions, that way you'll always get swag
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IN, USA
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Posted: 9/5/2012 11:07:58 PM EDT
[#31]
Will do
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Posted: 9/12/2012 10:16:22 PM EDT
[#32]
So I was randomly checking out the BAD-ASS, and I randomly stumbled upon the package with the SSA. Damn that's a good deal. I thought, "Let me bookmark this to buy later."
Then I stumbled upon this thread. What a great offer. Screw it, I'm ordering now.
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Posted: 9/12/2012 11:06:12 PM EDT
[#33]
It's a good thing I put swag in the good captain's package before I read his post
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NM, USA
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Posted: 12/6/2012 12:33:45 PM EDT
[#34]
Thanks for letting me try out the levers free of charge. I am sending back your levers. You should put up a address or department to send this to in the OP.
Alf |
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Posted: 12/6/2012 5:08:00 PM EDT
[#35]
Alf, the addy is on the envelope that we used to send the levers to you
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TX, USA
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Posted: 12/10/2012 10:41:30 PM EDT
[#36]
Just a quick question please.
I just installed a set of Bad Cass into my new lower. When the rifle is charged, the safety will move to the safe mode. After the shot, when he rifle is empty, the safety does not move to the safe position. Is this normal, or did I screw up the install? Thanks |
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Posted: 12/10/2012 11:03:06 PM EDT
[Last Edit: Duffy]
[#37]
Jerry, completely normal. It's more of the function of the trigger that does not allow the selector to be rotated to SAFE until the hammer is cocked. I know of one trigger maker, Jard, that actually does allow the selector to rotate to SAFE while the hammer is uncocked. We can probably make it so the selector can be rotated whether the hammer is cocked or not, but the AR system has been like this for a long time, and folks are used to it.
The SCAR also follows suit (like the AR), I'm not sure about ACR. With HKs, the selector can be rotated to any position regardless of the condition of the hammer. In an M16, with the hammer uncocked, the selector can be rotated between SEMI and AUTO, even though this doesn't do a thing. In our 0-50-180 M16, short throw selector prototype, one can't rotate it between SEMI and AUTO while the hammer is uncocked, and we had to change it, again because users are accustomed to it, it serves no purpose otherwise
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TX, USA
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Posted: 12/10/2012 11:10:09 PM EDT
[#38]
Thanks for the info...by the way this was a chip mccormick trigger. Do you know if a Geiselle will rotate when not charged?
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Posted: 12/11/2012 12:38:52 AM EDT
[Last Edit: Duffy]
[#39]
Geissele will not allow the selector to rotate while the hammer is resting on the receiver
Neither will the vast majority of triggers, and probably none of the factory triggers
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Posted: 1/11/2013 8:14:34 PM EDT
[#40]
Dang, can I trade my stainless lever for 2 phosphate levers and pay a difference?
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Posted: 1/11/2013 11:01:03 PM EDT
[Last Edit: Duffy]
[#41]
That would be a downgrade in price, no payment necessary
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Posted: 1/15/2013 7:18:29 PM EDT
[#42]
Roger-
Thanks for the exchange. Again super fast service. Did you get my return mail to you a few weeks ago. Joe |
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Posted: 1/15/2013 9:40:08 PM EDT
[#43]
I did Joe, thank you!
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Posted: 1/18/2013 11:43:27 PM EDT
[#44]
I recently purchased my first BADASS. Came with a standard and a short. Can I move the standard the right side and trade the short for a crank that would be used on the left?
How do I send payment to upgrade to a crank? |
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Posted: 1/19/2013 2:29:02 AM EDT
[#45]
You certainly can! Please email me your shipping address, thanks!
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Posted: 1/19/2013 11:44:17 AM EDT
[#46]
Originally Posted By Duffy:
You certainly can! Please email me your shipping address, thanks! IM sent Just to clarify, you can put the lever on either side, correct? |
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Posted: 1/19/2013 12:42:31 PM EDT
[#47]
Originally Posted By bradpierson26:
Originally Posted By Duffy:
You certainly can! Please email me your shipping address, thanks! IM sent Just to clarify, you can put the lever on either side, correct? correct. Any lever will fit either side. Also, there is no charge for the lever swap. Read Duffy's first post in this thread. He is the man! |
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Posted: 1/27/2013 10:34:15 PM EDT
[#48]
Originally Posted By Duffy:
You certainly can! Please email me your shipping address, thanks! Thanks Duffy for the crank, the short lever is on the way back to you guys! |
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Posted: 1/28/2013 4:41:12 PM EDT
[#49]
Thank you guys!
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MD, USA
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Posted: 2/18/2013 7:04:13 PM EDT
[#50]
Can I upgrade 2 levers I have to the stainless steel ones? Can I pay you the difference somehow to upgrade them?
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