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MN, USA
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Posted: 1/4/2013 2:26:38 PM EDT
Didn't see it posted on the website. How long are orders typically taking?
Thx. GP |
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WI, USA
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Posted: 1/4/2013 6:40:58 PM EDT
[#1]
Mine is over 15 days now for an item that was supposed to be in stock.
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Posted: 1/4/2013 10:07:25 PM EDT
[#2]
Originally Posted By gp55445:
Didn't see it posted on the website. How long are orders typically taking? Thx. GP Every IWC made part is in stock. We are about 6 business days and are working OT all weekend, and expect to be at four business days or less by Monday. Here's a link to the site's updated policy: Shipping MOUNT-N-SLOT |
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Posted: 1/4/2013 10:08:06 PM EDT
[#3]
Originally Posted By wgsig:
Mine is over 15 days now for an item that was supposed to be in stock. Really? What's your order number so I can expedite this for you? Earl |
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WI, USA
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Posted: 1/4/2013 11:59:47 PM EDT
[#4]
10632
Thanks. Thought it was just the panic/holiday backlog. |
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Posted: 1/5/2013 12:30:05 AM EDT
[#5]
Originally Posted By wgsig:
10632 Thanks. Thought it was just the panic/holiday backlog. We took a bunch of orders, yours was one of them, and oversold our inventory. We had expected delivery of our order during the holidays, turns out they shipped us more on Wednesday, due on Monday, when we'll ship your order. Sorry for the delay! MOUNT-N-SLOT |
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NC, USA
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Posted: 1/7/2013 9:00:08 AM EDT
[#6]
I was wondering the same thing about shipping times. Not complaining just curious when my order would ship. I ordered last Monday...order number: 11051
Thanks |
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Posted: 1/7/2013 2:54:40 PM EDT
[#7]
Originally Posted By RebelAR-15:
I was wondering the same thing about shipping times. Not complaining just curious when my order would ship. I ordered last Monday...order number: 11051 Thanks Scheduled to ship tomorrow. |
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WI, USA
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Posted: 1/9/2013 9:37:18 PM EDT
[Last Edit: wgsig]
[#8]
Got a shipping notification yesterday, thanks for the support.
Edit: got it today, thanks! |
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Posted: 1/10/2013 11:59:08 AM EDT
[#9]
Any idea on when my order will ship? Order #11028.
Thanks, Mark |
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Posted: 1/10/2013 1:33:40 PM EDT
[#10]
Originally Posted By SilentMark:
Any idea on when my order will ship? Order #11028. Thanks, Mark Today. We also replied to your email you sent us directly a few hours ago. MOUNT-N-SLOT |
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HI, USA
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Posted: 1/10/2013 11:08:52 PM EDT
[#11]
My last order took a week to process. Tomorrow will be a week for my current order. Is this about right for current processing time?
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Posted: 1/11/2013 1:05:21 AM EDT
[#12]
Originally Posted By WTFShane:
My last order took a week to process. Tomorrow will be a week for my current order. Is this about right for current processing time? Yep... We're about 5 business days after receipt of order for in stock items. We keep it updated here: Shipping MOUNT-N-SLOT |
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Posted: 1/13/2013 7:51:57 PM EDT
[#13]
How about 11298? You charged my card and then the charge was gone
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Posted: 1/13/2013 8:44:40 PM EDT
[#14]
Originally Posted By tactical221:
How about 11298? You charged my card and then the charge was gone Attention: The quickest way to get an update is email: [email protected] We check email all the time and the Forums daily. Regarding your order; we pre authorize cards when the order is placed. Then capture the funds and transfer them into our account at time of shipment. Your order is packaged and will ship tomorrow. We're running about Five (5) business days. You ordered last Monday. Thanks! MOUNT-N-SLOT |
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MO, USA
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Posted: 1/31/2013 9:49:16 PM EDT
[#15]
I placed my order on 1/22 and haven't heard anything yet. I've sent 2 emails. Everything still okay? Order #11893. Thanks!
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Posted: 2/1/2013 5:30:15 PM EDT
[#16]
Originally Posted By bluelinegun:
I placed my order on 1/22 and haven't heard anything yet. I've sent 2 emails. Everything still okay? Order #11893. Thanks! I replied on 1/31 and we shipped your order today. MOUNT-N-SLOT |
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Posted: 2/6/2013 6:56:14 AM EDT
[#17]
Current shipping times are seven business days from date of order. We've increased staff, hours and capacity in an effort to reduce lead-time to 3 days by 2/15.
Thanks for your patience as we work to reduce delays. MOUNT-N-SLOT |
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Posted: 3/10/2013 8:52:42 PM EDT
[#18]
Hello Earl, it would be extremely helpful if you posted the current shipping delay time on the front page of your site. Just saying....
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Posted: 3/11/2013 12:12:48 AM EDT
[Last Edit: MOUNT-N-SLOT]
[#19]
Originally Posted By Matt_B:
Hello Earl, it would be extremely helpful if you posted the current shipping delay time on the front page of your site. Just saying.... We've got backlog shipping times listed under shipping tab. We also manage shipments based on inventory. For example; we received 100 Noveske QD End Plates Thursday evening. So we shipped every order which had one. Some backorders 17 days old and some ordered today. Same tomorrow with the RD-AK adapters. So this effects overall lead-time. If you want info on your order, email or use our contact us page for fastest reply. We often move orders up for those who need faster than lead time. Check out Noveske for leadtimes. or call thierain number or email. Not that we use this data to justify our current backlog, but I took some time to check out the other component mfg's. Every one I had to hunt for or add all parts to a cart to find the lead time, which ranged between 2-14 days. Exception was DSG Arms, a distributor, who lists on front page 2-3 days to ship in stock items. We're working on being able to return to next day shipping. We're for-profit, and realize wait time and backlog costs for all involved. Thanks for your patience! MOUNT-N-SLOT |
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WI, USA
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Posted: 4/4/2013 9:15:51 AM EDT
[#20]
Please update your shipping times on your website. Product order is 15 days old, no shipping notice yet. If it ships this week, the actual delivery will be close to 20 days - IF it ships this week.
Tried to use email contact on your website, says "denied" and I have cookies enabled for your website. Product did not say that it was back-ordered when I placed the order for
I understand things are crazy right now, but as a marketing guy - setting expectation for your customers leads to a good experience on both sides. Still looking forward to getting a superior product from your company, so I am not angry or terribly upset, just wish that I understood the reality of the order when I placed it. |
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Posted: 4/5/2013 6:33:43 AM EDT
[#21]
Originally Posted By Clay34:
Please update your shipping times on your website. Product order is 15 days old, no shipping notice yet. If it ships this week, the actual delivery will be close to 20 days - IF it ships this week. Tried to use email contact on your website, says "denied" and I have cookies enabled for your website. Product did not say that it was back-ordered when I placed the order for
I understand things are crazy right now, but as a marketing guy - setting expectation for your customers leads to a good experience on both sides. Still looking forward to getting a superior product from your company, so I am not angry or terribly upset, just wish that I understood the reality of the order when I placed it.[/ Our usual number of customers have used the contact forms as late as this AM & they are up. The SMC100F0 is in stock and has been. What's your order number? I'll make sure it goes today. We do this all the time for customers who are in need if short lead-times, often shipping same day. MOUNT-N-SLOT |
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WI, USA
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Posted: 4/5/2013 8:06:37 AM EDT
[Last Edit: Clay34]
[#22]
Order Number 13989 Thanks for the assistance. Originally Posted By MOUNT-N-SLOT:
Originally Posted By Clay34: Please update your shipping times on your website. Product order is 15 days old, no shipping notice yet. If it ships this week, the actual delivery will be close to 20 days - IF it ships this week. Tried to use email contact on your website, says "denied" and I have cookies enabled for your website. Product did not say that it was back-ordered when I placed the order for
I understand things are crazy right now, but as a marketing guy - setting expectation for your customers leads to a good experience on both sides. Still looking forward to getting a superior product from your company, so I am not angry or terribly upset, just wish that I understood the reality of the order when I placed it.[/ Our usual number of customers have used the contact forms as late as this AM & they are up. The SMC100F0 is in stock and has been. What's your order number? I'll make sure it goes today. We do this all the time for customers who are in need if short lead-times, often shipping same day. MOUNT-N-SLOT |
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Posted: 4/5/2013 3:14:52 PM EDT
[#23]
Shipped. I apologize for the delay.
MOUNT-N-SLOT |
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WI, USA
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Posted: 4/5/2013 9:21:38 PM EDT
[#24]
Thanks for your assistance. Looking forward to a great product.
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Posted: 4/9/2013 9:46:07 PM EDT
[#25]
Are the shipping times on your website current?
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Posted: 4/11/2013 10:52:32 PM EDT
[#26]
Just curious, the five business days are up tomorrow since I have ordered a light mount.
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Posted: 4/12/2013 2:26:48 AM EDT
[#27]
Originally Posted By TheTacticalCoyote:
Just curious, the five business days are up tomorrow since I have ordered a light mount. Your order number? |
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Posted: 4/13/2013 11:26:58 AM EDT
[#28]
Originally Posted By MOUNT-N-SLOT:
Originally Posted By TheTacticalCoyote:
Just curious, the five business days are up tomorrow since I have ordered a light mount. Your order number? 14592. |
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TX, USA
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Posted: 4/19/2013 4:42:33 PM EDT
[#29]
Order #: 14731 placed on April 11th. I'm still waiting for an update. I sent an email to sales as well.
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NC, USA
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Posted: 4/20/2013 6:31:30 PM EDT
[#30]
Placed order for VCAS sling 2 to 1 kit on Wednesday 17th. Got package today!! Incredible! Thanks IWC!!!
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NC, USA
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Posted: 4/20/2013 6:32:06 PM EDT
[Last Edit: MacA2448]
[#31]
double post!
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Posted: 4/21/2013 3:02:12 AM EDT
[#32]
Originally Posted By tmac77:
Order #: 14731 placed on April 11th. I'm still waiting for an update. I sent an email to sales as well. Packaged and would have shipped this AM but for a glitch in our new server install. It will ship Monday, tracking sent tomorrow. Apologies for the delay! Earl |
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Posted: 4/21/2013 3:02:39 AM EDT
[#33]
Originally Posted By MacA2448:
Placed order for VCAS sling 2 to 1 kit on Wednesday 17th. Got package today!! Incredible! Thanks IWC!!! Thanks!!! |
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Posted: 4/22/2013 6:06:54 PM EDT
[#34]
Today was day 5 for me too
 Its ok though, cause the items I ordered are for a Troy Alpha rail that just got in today but I'll be sending my upper out to adco for assembly so I've got a week or two before I need them. 
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Posted: 4/22/2013 9:48:20 PM EDT
[#35]
Originally Posted By gadgetguy1288:
Today was day 5 for me too Its ok though, cause the items I ordered are for a Troy Alpha rail that just got in today but I'll be sending my upper out to adco for assembly so I've got a week or two before I need them. Order number? MOUNT-N-SLOT |
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Posted: 4/22/2013 9:54:26 PM EDT
[#36]
I placed an order with a top-shelf arms supplier for a part for my personal weapons and got this reply:
"We are working through all of the orders on our webstore. Orders are currently shipping within 5-7 days. Orders will be processed in the order they are received and we are unable to give order status or lead time information at this time. Thank you for your understanding" IWC will always answer email, calls and do what it takes to ship orders and make it right! MOUNT-N-SLOT |
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Posted: 4/23/2013 7:12:10 AM EDT
[#37]
Originally Posted By MOUNT-N-SLOT:
Originally Posted By gadgetguy1288:
Today was day 5 for me too Its ok though, cause the items I ordered are for a Troy Alpha rail that just got in today but I'll be sending my upper out to adco for assembly so I've got a week or two before I need them. Order number? MOUNT-N-SLOT 14892 I have placed 5 different orders from 4 different companies in the past week and all of them have been great with customer service, except 1(not you guys ) and that company happens to be the biggest of the 4 size wise. go figure  that order was placed well over a week ago and no answer to emails so far. And they are the only company I could find that makes what I ordered.
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Posted: 4/24/2013 12:59:41 PM EDT
[#38]
Hi, I placed order number 14701 on 4/10 and am curious about a ship date? Thanks
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TX, USA
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Posted: 4/24/2013 8:20:49 PM EDT
[#39]
Originally Posted By MOUNT-N-SLOT:
Originally Posted By tmac77:
Order #: 14731 placed on April 11th. I'm still waiting for an update. I sent an email to sales as well. Packaged and would have shipped this AM but for a glitch in our new server install. It will ship Monday, tracking sent tomorrow. Apologies for the delay! Earl Received today. Great product! Thanks |
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Posted: 4/24/2013 10:49:30 PM EDT
[#40]
Originally Posted By Topher75:
Hi, I placed order number 14701 on 4/10 and am curious about a ship date? Thanks Shipped! |
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Posted: 4/24/2013 10:51:10 PM EDT
[#41]
14892
Shipped, thanks! |
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Posted: 4/25/2013 4:37:13 AM EDT
[#42]
Originally Posted By MOUNT-N-SLOT: Originally Posted By Topher75: Hi, I placed order number 14701 on 4/10 and am curious about a ship date? Thanks Shipped! Thanks, MOUNT-N-SLOT!  |
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Posted: 4/25/2013 11:42:47 AM EDT
[#43]
Originally Posted By MOUNT-N-SLOT:
14892 Shipped, thanks! Got the shipping notice last night, Thanks! |
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IN, USA
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Posted: 4/25/2013 12:17:40 PM EDT
[#44]
14738, ordered 4/11/13.
BTW, I just post a pic to your FB of the Dropwing attached to my AK with an MI rail; it's a REALLY good way to get a light on an AK!! |
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Posted: 4/27/2013 8:56:50 AM EDT
[#45]
Could I get an update on my order placed on 4/20/2013 order# 14975.
Thanks. |
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Posted: 4/27/2013 2:41:41 PM EDT
[#46]
Originally Posted By amarbuilder:
Could I get an update on my order placed on 4/20/2013 order# 14975. Thanks. Thanks... Shipping Monday. |
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Posted: 4/27/2013 3:31:22 PM EDT
[#47]
Originally Posted By MOUNT-N-SLOT:
Originally Posted By amarbuilder:
Could I get an update on my order placed on 4/20/2013 order# 14975. Thanks. Thanks... Shipping Monday. Awesome Thanks! |
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Posted: 4/27/2013 5:16:05 PM EDT
[#48]
Originally Posted By MOUNT-N-SLOT: Originally Posted By Topher75: Hi, I placed order number 14701 on 4/10 and am curious about a ship date? Thanks Shipped! Received my 45 Offset QD mounts on Friday and wanted to say thanks for an awesome product! |
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WY, USA
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Posted: 4/30/2013 7:36:30 PM EDT
[#49]
15041?
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Posted: 4/30/2013 10:15:12 PM EDT
[#50]
Originally Posted By jandswyo:
15041? Packaging tonight, shipping tomorrow. |
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