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Posted: 3/1/2023 5:22:59 PM EDT
[#1]
Quote HistoryOriginally Posted By GunCat: Not sure what I did differently than some of you but I still see several years of order history for my account.  Lucky I guess. I finally created a new account. Nothing worked. Not even the “clear your browser cache and try again” from the CS email reply. |
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Posted: 3/6/2023 4:00:25 AM EDT
[#2]
still waiting for my wishlist, and favorites to be restored. years of research & accumulation ... gone. Yikes!
 Attached File |
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Posted: 3/6/2023 4:36:25 PM EDT
[#3]
Is search broken on iOS Safari for anyone else? I type in what I'm looking for, the quick search results come back but if it hit "Search" it just goes to the search result screen and spins the loading animation.
 Makes the site completely useless since so much of it runs through that search. If I open the site in Firefox or Chrome on iOS it behaves though.I see order history going back to only 2019 but the thumbnails on it are totally jacked up. SA-35 order shows up as a RAL8000 pistol grip. 
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Posted: 3/7/2023 5:19:09 PM EDT
[#4]
@Brownells
You guys really need to go back to the drawing board on your website and your computer system. 2 minutes ago I just received an email notice that an order has shipped. An order that was delivered a week ago. I don't know who's running your IT Department but you need to get somebody that knows what they're doing. And fix the search engine. It's worse now than it was on the old website. I put in 20 round AR-15 magazine and out of the search results not one of the items was a 20 round AR-15 magazine. Not one |
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Posted: 3/7/2023 5:44:51 PM EDT
[#5]
Quote HistoryOriginally Posted By Dog1: @Brownells You guys really need to go back to the drawing board on your website and your computer system. 2 minutes ago I just received an email notice that an order has shipped. An order that was delivered a week ago. I don't know who's running your IT Department but you need to get somebody that knows what they're doing. And fix the search engine. It's worse now than it was on the old website. I put in 20 round AR-15 magazine and out of the search results not one of the items was a 20 round AR-15 magazine. Not one Probably got some H1-B Visa guys in there from Bangladesh and/or India..... just like Boeing did with their 737 MAXX fiasco from a few years back. Top. Men. |
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Posted: 3/7/2023 6:52:05 PM EDT
[#6]
Quote HistoryOriginally Posted By Dog1: @Brownells You guys really need to go back to the drawing board on your website and your computer system. 2 minutes ago I just received an email notice that an order has shipped. An order that was delivered a week ago. I don't know who's running your IT Department but you need to get somebody that knows what they're doing. And fix the search engine. It's worse now than it was on the old website. I put in 20 round AR-15 magazine and out of the search results not one of the items was a 20 round AR-15 magazine. Not one THIS! |
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Posted: 3/8/2023 2:53:34 PM EDT
[Last Edit: j3_]
[#7]
Seen a couple of changes thanks for the effort.
Got my small order today and it was shipped quickly with USPS. Thanks. |
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Posted: 3/9/2023 11:32:07 AM EDT
[Last Edit: DMark]
[#8]
Quote HistoryOriginally Posted By rpoL98: still waiting for my wishlist, and favorites to be restored. years of research & accumulation ... gone. Yikes! I also kept items in my favorites list that I would routinely re-order over the years. Some of those items having been there since their first website. It made for easy and quick additions to the cart. My wish list was for current or future projects. ".... All those moments (items) will be lost in time, like tears in rain..." |
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USA
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Posted: 3/10/2023 11:01:22 PM EDT
[Last Edit: SBRAR15]
[#9]
Yeah it sucks . Didn’t expect anything different. Online orders timed out . Promo codes are click bait bullshit. You have more products they don’t apply to than the promo codes cover. Reports from some members the codes worked for them . Typical used car salesman responses from your customer service people . Your web designer the same guy who did Obama cares website 🙄
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Posted: 3/11/2023 2:50:34 PM EDT
[#10]
100% total fail. Go hire whoever did MIDWAYUSA's website. Copy it and get back in the game. You are losing business every second.
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USA
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Posted: 3/11/2023 4:22:33 PM EDT
[#11]
Brownells typical response from the call center in Manila : oh were sorry about this inconvenience that our bullshit promo codes didn’t work AGAIN and our web site is total trash . Try back again later
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Posted: 3/11/2023 4:32:35 PM EDT
[#12]
Quote HistoryOriginally Posted By Bassman2: 100% total fail. Go hire whoever did MIDWAYUSA's website. Copy it and get back in the game. You are losing business every second. Midway site was better before their last small update couple years ago. Stuff is not even in alphabetical order on some list anymore. You have to look through the whole random list to find an item sometime.. |
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Posted: 3/12/2023 6:35:18 PM EDT
[#13]
Appreciate all the passion and the feedback.
Launching the new site was priority #1--now we're in debugging and refinement. It's a process, and we value your patience and again, the feedback. Our Team is constantly looking at the issues that are being reported and arranging for fixes. @SBRAR15 the site timing out is definitely frustrating, but that wasn't something we have been experiencing; is it still happening for you? Also, please send me an IM for what coupon code you were trying to use, and what you were trying to use it on. We're paying attention to the thread, so don't hesitate to @ me or @brownells as you're encountering anything that needs fixed. |
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Posted: 3/12/2023 10:55:30 PM EDT
[#14]
@brownells
This section at the top of the page randomly slides back down and obstructs the upper portion of the page as I scroll through the search results. Also, as has been asked several times, will the parts schematics really be coming back - or are you giving up the replacement parts market share to MidWest Gun Works? 
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Posted: 3/14/2023 8:58:03 AM EDT
[Last Edit: Evil_Ed]
[#15]
The "In Stock" text on the browsing pages bears no relation to the item's actual stock status
One example of many: So we know what we're all looking at:  Let's look through all of them... Nope:  Nope:  Nope:  So it's not actually in stock, in any format Edit - other than that...while it's a bigger change and not as ...mature ....as the old site was, it could be bought up to speed I think. I get that it now follows "modern" UX formulas and standards, and it's a little easier to deal with on a mobile device...but most of us still use computers to buy shit, not our cell phones
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USA
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Posted: 3/14/2023 8:11:57 PM EDT
[#16]
Marketing codes, web site , excuses . Well your online chat took my order and honored the coupon code only issue is the order number your company provided does not exist but you charged my credit card . So seems like the employees at Brownells do now know what the right hand and the left hand are up to .
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Posted: 3/20/2023 1:29:15 AM EDT
[#17]
Quote HistoryOriginally Posted By rpoL98: still waiting for my wishlist, and favorites to be restored. years of research & accumulation ... gone. Yikes! /media/mediaFiles/sharedAlbum/brownelled_agin-659.gif ok, my wishlist got restored. yay! |
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Posted: 3/21/2023 8:02:32 AM EDT
[#18]
Quote HistoryOriginally Posted By rpoL98: ok, my wishlist got restored. yay! My favorites list is back, but no wish list yet. 
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Posted: 3/23/2023 9:51:43 PM EDT
[#19]
Back in stock notification from pre-upgrade fired off, so, uh good job.
Search is still broken on mobile Safari though. I’m a big night time impulse buyer on my phone (when the good idea fairy strikes!) so you guys are losing sales to your competitors.
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Posted: 3/23/2023 10:18:01 PM EDT
[#20]
Quote HistoryOriginally Posted By Findsman: Back in stock notification from pre-upgrade fired off, so, uh good job. Search is still broken on mobile Safari though. I’m a big night time impulse buyer on my phone (when the good idea fairy strikes!) so you guys are losing sales to your competitors. @Findsman, can you give me some more details on what you mean by "broken?" I've been using my phone to look for things with no issues at all. |
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Posted: 3/23/2023 10:25:57 PM EDT
[Last Edit: Findsman]
[#21]
Quote HistoryOriginally Posted By Brownells_ar15: @Findsman, can you give me some more details on what you mean by "broken?" I've been using my phone to look for things with no issues at all. Quote HistoryOriginally Posted By Brownells_ar15: Originally Posted By Findsman: Back in stock notification from pre-upgrade fired off, so, uh good job. Search is still broken on mobile Safari though. I’m a big night time impulse buyer on my phone (when the good idea fairy strikes!) so you guys are losing sales to your competitors. @Findsman, can you give me some more details on what you mean by "broken?" I've been using my phone to look for things with no issues at all. So I tapped over to Brands, down to Z, then Zastava Arms:  Attached FileSame effect if I type in a search term then hit the magnifying glass to search. ETA - So I did some debugging while I couldn’t sleep. It looks like I’m the baddie here.  I use the Purify extension on iOS to block ads and tracking, and it seems like the scripts used on the website run afoul of their list. I wonder if there’s third-party analytics/telemetry baked into the search script being blocked that takes the whole thing down, hmm. . Or if the third-party goes down, they’re going to bring the search with them.If so, I’d recommend not doing that or move it into server-side code because it will foul up folks running tighter security in their browsers. I’ll put an exception in for it for now since I need to make more use of Edge. 
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Posted: 3/24/2023 9:34:22 AM EDT
[#22]
Something something...Taylor Swift...I'm the problem it's me...
I passed the feedback along to the Team; thanks for digging some more. |
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Posted: 4/8/2023 4:47:58 PM EDT
[#23]
Initial impressions... Not a huge fan.
Just gigantic meaningless banners across the home page. No cool "hey this stuff is on sale" area like there used to be. The old printed master catalog might be the way forward.
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Posted: 6/6/2023 7:06:39 PM EDT
[#24]
I placed an order about a week ago and noticed that my Wishlist was gone.
I checked on it again today, and it was still missing. I called your customer service, and they had no idea that it was gone or what to do about it. |
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Posted: 6/7/2023 10:42:47 AM EDT
[#25]
Hello rx4spd
Please DM your name and contact info so we can look up your account at Brownells. Thanks. |
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Posted: 6/8/2023 12:47:52 PM EDT
[#26]
Quote HistoryOriginally Posted By Brownells: Hello rx4spd Please DM your name and contact info so we can look up your account at Brownells. Thanks. DM sent with requested info. |
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MI, USA
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Posted: 6/20/2023 6:10:07 PM EDT
[#27]
I had 9 pages of stuff saved in a wish list and 4-5 pages of stuff in favorites. Now my favorites seems to be a mishmash of both, but only 12 items appear.
I saved stuff that I ordered before and would again (consumables like spray tips and coatings, mags, bunch of stuff). The wish list was stuff I'd love to have at some point. Losing all that just plain sucks. |
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Posted: 9/21/2023 9:16:43 PM EDT
[Last Edit: 3ACR_Scout]
[#28]
I’m just catching up with this. I hadn’t been on the website for a few months but moved this summer, so I tried to log in a few times in the last two months to update my address. My login doesn’t seem to work, and I’ve tried to use the password reset several times but never receive the email (checked my Junk folder repeatedly). Not sure if my account that I had for over a decade is gone, or if the system just isn’t working.
EDIT: I forgot that the Brownells website uses a different username than just your email address. I had initially tried the password recovery by entering my email. Tried it again today, and did not get the email with reset code. Tried again with my username, and the email came through immediately. Odd that both times, it said it was sending a message to my email address, but it only showed up when I started the process with my username. I was able to reset my password and log in without issue. I may have lost my wish list but still have my favorites. |
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CA, USA
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Posted: 9/30/2023 4:40:18 AM EDT
[#29]
Quote HistoryOriginally Posted By OBXT: Still needs work for filtering on some pages. The scope rings page has filtering for diameter, finish, mount style and ring height. The scope mounts page is missing all of those. The filtering still sucks donkey dong. E.g.: I'm looking for Picatinny-mount 30mm scope rings, of height 0.95" Selecting both those filters gets me all results that are either 30mm, OR Pic mount, OR 0.95" centerline height. I want it to select only things that are 30mm AND Pic-mount AND 0.95" height. In other words, adding more filters (especially in different categories!) should NARROW the results, not EXPAND them. Otherwise, what's the point of filters? I can see it expanding the results when selecting multiple options within a given category; that makes plenty of sense. But adding more results as I make single selections in multiple different categories should not do that. Going off my above example (which I tested again about 10 minutes before posting this), I also added a selection for "Matte Black" color....and it gave me yet more results than before, so now I was seeing any and all rings that were Matte black OR 30mm OR 0.95" centerline height OR Pic mount. Please fix this. I don't want to have to select one filter type, go through the results, then reset my filters, select the next filter type, and so on all the way through my criteria, and have to cross-reference my results by hand. That defeats the purpose of multiple filters. |
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