I have a similar issue. Company named, Buck Shot Sporting Goods.
I ordered a pistol on March 9th 2017, as well as my CC was billed on the same date. To date, my order has not shipped.
Their web site, to this day, says, "Average Shipping Times 5-7 Business Days". I first inquired about my order on March 21st. 8 business days past the original order, and billing dates. I received a reply 48 hours later, stating they were "running just a bit behind on orders!" On March 30th, 15 business days after purchase and billing date, I replied to the email I had received, requesting an update, and I've not received a reply.
Today is April 4th, 2017, 18 business days past original order and billing date, 2 days away from 4 full weeks later. I've not been notified of any shipment thus far. I did provide all info of my FFL info on original order date. I did not receive any requests for FFL info, but I did contact my FFL on March 30th, and request they send their info, which they did, promptly. At time of order, the item I ordered, listed as having "8 in stock". I've also not been notified of any issues, other then the reply to my 1st inquiry, "running just a bit behind on orders!".
At some point after my original contact, I decided to go look up some BBB info. I didn't find anything from BBB, but there is a growing list of
bad Google reviews, about this very issue. Inability to speak with anyone on the phone about the issue, which I just tried, and you can't even leave a message. Forcing full and singular option for any communication to their online "contact" page only.
Here is the extended kicker.
We are here to complete your order, not cancel your order. If you have questions on the product or your order, please communicate with us before placing your order!
If you request to have your order cancelled, for any reason, you will be charged a 20% cancellation fee for the total product dollar amount. Shipping charges and state sales tax are not assessed into this charge. The 20% fee is only applied to the product dollar amount. This fee will NOT be waived regardless of the request for cancellation.
If you choose to cancel your order, please communicate with us! If you choose to dispute the charge on your credit card because you do not want to pay the restock fee, an additional $40.00 will be accessed to your order. This charge is to pay for the time and effort that it takes our staff to work with your merchant company and the dispute that you have filed.
Note: Refunds are issued in the same manner in which payment was received. If payment was made by credit card, the average time for the refund to post to your account is 3-6 business days. This is dependent solely on your bank, not on ours. We post refunds typically within 24 hours of the request, but it is your bank that determines as to how fast the credit is received.
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At this point, I have contacted them 3 times, final email today. I've tried calling, and like the google reviews, it seems to be totally pointless. I have contacted my CCC, and tipped them off to my possible dispute. But I'll be damned to willingly pay them 20% on $450.00.
Advice on what my legal options will/would be outside my CCC?