Quoted:
I will not go in to a long winded rant. But I am being screwed over by Ashley Furniture. About 5-6 years ago I needed a new bed.So off the wife and I go. End up at Ashley furniture. Bought a 100% King size,Latex memory foam mattress/box springs/bed etc. Oh, and the mattress pad they sold us for 150 IIRC. Three years later it has sagged, can not sleep on my side. With a string thrown across the bed, it has a 2"-2.5" sag on my side with no weight on it. I am not a heavy guy 205-215.

So we start the warranty claim. They come measure, yep its sagging, you need a new one. Oh, wait is that ta stain on the mattress? Me, yeah 3 year old son,pissed our bed, and the pad did not stop it all. Well Mr. Zoe17 that is on a company called Montage, the pad maker. Well you guessed it, nothing but a circle jerk. I get pissed and just live with it for 12 more months or so. Go back and ask WTF, why was this not ever handled?

New faces at store, we are going to handle this, the ball was dropped,etc. Another guy comes to measure yep it's very bad. Oh, wait the faded stain we can not do anything probably. Voice mail left on my phone, sorry the stain we might could have over looked, but you tore the tag off. WTF?

SO, kid pissed bed, the pad let some through, we cleaned and cleaned but still a faint stain. How does a kids piss break down the molecular structure of latex, and cause structural failure? I bought this steaming pile because it felt nice, was 100% latex and had lifetime no sag warranty. 3K for a mattress that last 3-5 years?

Does anyone have a contact higher up the chain? Anyone else fought this or a warranty claim with Ashley furniture? I have a bad back and have trouble sleeping. Now a 60% rotator cuff tear and surgery looming. So, really not thinking I can afford to hire a attorney to pen a nice letter for me and threaten to take to court, my lack of sleep, etc,etc. I am talking full make a negative FB page for Ashley, social media PR blitz, I will walk the public sidewalk and picket, signs up in all our FD stations day room,hell I wish I could sick 4chan on them.lol

SO for TLDR: Ashley Furniture warranty is worthless, can you or anyone you know help?

Thanks for any advise or tips, links or angry words for me.