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Quoted:
Good behavior? If it takes posting AAC's mistake and shortcomings on a forum to get results, then how can it ever be called "good behavior"? Have you ever seen someone having to call out DA, SiCo, Rugged, etc. to get results? NO I guess that's why I don't buy AAC. I even passed on the $300 tirants years ago. View Quote If AAC wants continue business beyond the extent of what the old reputation they're still living on will take them, then they need to make some serious changes based on how they handle customer relations. Expecting a customer to pay for their mistake is unacceptable on any level. Everyone puts out a bad product no matter how great you are, it's a fact. The level of assumed quality control is up to the individual customer to decide whether it's acceptable to them or not to make a purchase. Regardless of defect rate, what truly sets brands apart is how they handle their mistakes. With AAC, since I have been dealing with them they seem as they could not care less once they have your money which is absolutely stupid on their part since most people who own these type of products buy multiple and don't stop at one. |
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OP, why would you call AAC liars, say you have your conversation with them recorded to prove as such, then turn around and say you will not post the recording for all to hear? This makes you less credible.
Lame. |
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This is a shitty situation, I wouldn't expect aac or any manufacturer to cover the $200 stamp in the case of a replacement.
But it's the right thing to do. If the OP blew out the can from negligence and they offered a replacement at a discount. Good for them, wouldn't expect a stamp from them though. They make a defective product, it's the right thing to do to pay for the stamp. But I wouldn't expect it. I also wouldn't buy anything from them again. |
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A fun read.
I only write as a lawyer that as best as I know: 1. The most you would be able to claim in damages is going to be the total OOP cost of the can and the stamp. So, and this is not legal advice, but this is probably a small claims issue worth ~$1k. 2. Insofar as anything OP posts here could be used against him, theoretically none of it should be all that different than what he would allege in the original complaint or ultimately prove in the course of litigation anyway. 3. The only real effect I could see from this entire thread is to somehow allege OP is acting in bad faith but that horse is out the barn door at this point anyway. My point being, at this point, the only reason I can see not to post the recording could be criminal liability depending on the respective laws of the states involved where/when it was recorded. #FreeTheRecording...if its legal. EDITED: To add, that a quick arm-chair research shows that at least Alabama, presumably where AAC CSR is located, is a one-party consent state, which would make OP's recording entirely legal... EDITED2: So is Virginia... EDITED3: So is D.C. (federal), where OP may have called from EDITED4: Maryland is NOT, but I'm gonna go out on a limb and say that OP did not call a suppressor manufacturer from MD. |
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Not sure I'm going to buy OP's side of the story without the supposed audio.
I also agree that it is unreasonable to expect AAC to cover the cost of the tax stamp on a suppressor with a MSRP roughly double the tax. |
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OP, why would you call AAC liars, say you have your conversation with them recorded to prove as such, then turn around and say you will not post the recording for all to hear? This makes you less credible. Lame. View Quote I know you want to hear to conversation, I'm pretty sure that most in this thread with the exception of AAC would love for me to post it. I would want to hear it too. Ask yourself this though, what do I gain from sharing it right now? The answer is, other than possibly your approval, nothing. I actually regret mentioning it because it would have been entertaining to see how far AAC would would ride out there "full disclosure" statement. This thread is not to gain anyones approval, I truly could not care any less whether you believe my story or not. The point of this thread is to share my experience with this matter with other consumers, whether they agree or not... That is their decision. There are a lot of opinions here. Many that share the same thoughts I do on the matter. Some disagree and think AAC's response to offer a replacement or refund minus tax is sufficient, which is fine if it were them in this situation, although I don't think if they actually were that they would want to be out $200 or more for someones mistake, nor should they. Some disagree with me entirely for several reasons and thats fine too, the decision is theirs. |
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Spoken like someone who has never been involved in legal proceedings. I know you want to hear to conversation, I'm pretty sure that most in this thread with the exception of AAC would love for me to post it. I would want to hear it too. Ask yourself this though, what do I gain from sharing it right now? The answer is, other than possibly your approval, nothing. I actually regret mentioning it because it would have been entertaining to see how far AAC would would ride out there "full disclosure" statement. View Quote If there is a legal proceeding, AAC would be foolish to respond to you in this thread at this point. So, we won't know what really happened or who said or did what. |
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I also agree that it is unreasonable to expect AAC to cover the cost of the tax stamp on a suppressor with a MSRP roughly double the tax. View Quote 1. The suppressor is roughly tree times the cost of a tax stamp, but the percentage of cost cannot be relevant to whether they are responsible or not. They either are or they aren't. If you were the one that were dealing with this I would bet you wouldn't want to eat the cost either due to a defect that you did not cause on a product you could not use/test until after the expense was paid. When you return a defective item sales tax is always refunded, this is no different, just more money for the tax. It's a matter of responsibility, not cost. 2. Even if you would be ok with being out the tax stamp, that is your decision, not mine. To me it is unacceptable to pay for someones mistake which is why I did not and will not accept that offer. 3. They had multiple attempts to do a repair which were not successful. Had I asked for a refund with tax stamp without giving them the opportunity to fix the problem then it would be an entirely different story. They deserved the chance to fix it and were given the opportunity several times. I was giving them the chance again yesterday when I was told it would not be an option. |
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Spoken like someone who has never been involved in legal proceedings. View Quote This isn't a class action product liability claim. You suffered no damages beyond the price of the can and the stamp, and maybe shipping costs if you incurred them. Sadly, your time and inconvenience isn't going to be a legal basis to claim relief and I can't imagine a credible lawyer who would say so and take the case. So, spoken like someone who HAS been involved in legal proceedings, short of cooking up some half-cocked lawsuit claiming excessive damages for what is essentially a broken toy, there's really no reason to pretend like this is bigger than it is and just post the damn thing. |
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OP, have you picked out something you like from the Gemtech Product line yet?
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You've entirely ignored my point which is that your claim that you can't post it because of legal proceedings is entirely undercut by the fact that this is likely a sub $1,000 small claims issue that would likely end up in mediated negotiation in the hallway of a courthouse and only see the inside of a courtroom with a judge, likely sitting without a jury, if no resolution were reached. I suspect filing and serving them with such a claim would just get you a check cut in the amount requested since it'd be cheaper than them sending a lawyer anyway without acknowledging fault. This isn't a class action product liability claim. You suffered no damages beyond the price of the can and the stamp, and maybe shipping costs if you incurred them. Sadly, your time and inconvenience isn't going to be a legal basis to claim relief and I can't imagine a credible lawyer who would say so and take the case. So, spoken like someone who HAS been involved in legal proceedings, short of cooking up some half-cocked lawsuit claiming excessive damages for what is essentially a broken toy, there's really no reason to pretend like this is bigger than it is and just post the damn thing. View Quote |
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When you return a defective item sales tax is always refunded, this is no different, just more money for the tax. It's a matter of responsibility, not cost. View Quote You buy a new Audibenzedes for $100,000 and pay $5000 registration on it to the state. Your new Audibenzedes spends 3 months in the shop and you successfully lemon law it, then Audibenzedes replaces it with a new $100,000 Audibenzedes. Guess who's on the hook for another $5000 registration fee? Same-same. |
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You've entirely ignored my point which is that your claim that you can't post it because of legal proceedings is entirely undercut by the fact that this is likely a sub $1,000 small claims issue that would likely end up in mediated negotiation in the hallway of a courthouse and only see the inside of a courtroom with a judge, likely sitting without a jury, if no resolution were reached. I suspect filing and serving them with such a claim would just get you a check cut in the amount requested since it'd be cheaper than them sending a lawyer anyway without acknowledging fault. This isn't a class action product liability claim. You suffered no damages beyond the price of the can and the stamp, and maybe shipping costs if you incurred them. Sadly, your time and inconvenience isn't going to be a legal basis to claim relief and I can't imagine a credible lawyer who would say so and take the case. So, spoken like someone who HAS been involved in legal proceedings, short of cooking up some half-cocked lawsuit claiming excessive damages for what is essentially a broken toy, there's really no reason to pretend like this is bigger than it is and just post the damn thing. View Quote |
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Try this analogy and look at your state's automobile lemon laws: You buy a new Audibenzedes for $100,000 and pay $5000 registration on it to the state. Your new Audibenzedes spends 3 months in the shop and you successfully lemon law it, then Audibenzedes replaces it with a new $100,000 Audibenzedes. Guess who's on the hook for another $5000 registration fee? Same-same. View Quote |
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I don't understand this post tbh do you actually think he would just disregard the advice of his own legal council for the opinion of an anonymous random internet lawyer guy to appease other anonymous random internet people do you? View Quote OP, PM @JudgeJudy to get the justice you deserve. |
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I don't understand this post tbh do you actually think he would just disregard the advice of his own legal council for the opinion of an anonymous random internet lawyer guy to appease other anonymous random internet people do you? View Quote I shudder at the thought that any attorney took this on contingency to get his third of OP's windfall... I'd just add that I entirely agree with OP's claim here. I'd be pissed too. It's just trivial from any legal standpoint, IMO... |
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How is it the same ? View Quote |
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How is it the same ? A car and a suppressor are not the same. It would only be the same if the registration cost was $36,000.00 and you couldn't drive the car until AFTER you paid the registration fee. Then the car was inoperable before you pulled out of the lot. Then it'd be the same... View Quote Legally, a product is a product is a product. Courts don't care that you waited 10 months in NFA jail to get something; that's not "pain and suffering" even if it feels that way to us. That said, I COULD see the tax stamp being included in an award of damages because of the unique nature that is inherent of the cost of acquiring a can, and that it is inherently a cost in acquiring a suitable replacement. It's also entirely possible AAC's entire response is based on their lawyer's analysis that a court wouldn't order the reimbursement of a tax paid and that they're very comfortable with that position now and in the event of a lawsuit. |
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In response to the two above replies that are more focused on the legal cost aspect.
Hypothetically speaking, what if OP is a hotshot lawyer himself (or his brother/wife/dad/uncle/best friend) and AAC unknowingly stuck it to the wrong guy and it's costing him nothing to cover the legal expense other than time? Is it still worth it in your opinion? Also hypothetically, at what point is it considered no longer okay for a company to screw someone? $2,000.00? $4,000.00? $1,000,000.00? Also, it should be noted i'm not advocating going the legal route on this I'm just saying if the OP feels like it is that's his prerogative. |
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In response to the two above replies that are more focused on the legal cost aspect. Hypothetically speaking, what if OP is a hotshot lawyer himself (or his brother/wife/dad/uncle/best friend) and AAC unknowingly stuck it to the wrong guy and it's costing him nothing to cover the legal expense other than time? Is it still worth it in your opinion? Also hypothetically, at what point is it considered no longer okay for a company to screw someone? $2,000.00? $4,000.00? $1,000,000.00? Also, it should be noted i'm not advocating going the legal route on this I'm just saying if the OP feels like it is that's his prerogative. View Quote For what it is worth I've had dealings with AAC customer service and it was really positive. I was made whole and then some. Sucks for OP but YMMV. |
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They're both "taxes" you pay to the government for the privilege of operating your property and in neither case can you get a refund from the government just because that property is defective. Most US states have clearly defined laws on "lemon" vehicles, and I suspect you'll find yourself to be SOL should you ever try to recover the registration fee paid on a lemon vehicle. View Quote |
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How is it the same ? A car and a suppressor are not the same. It would only be the same if the registration cost was $36,000.00 and you couldn't drive the car until AFTER you paid the registration fee. Then the car was inoperable before you pulled out of the lot. Then it'd be the same... View Quote Pretty spot on analogy |
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To AAC: You are a manufacturing and engineering firm. You have a welder, a lathe, a mill, some fixtures, fix the damn thing and be done with it. Saying it can't be fixed is lame, it's not the same situation as the tube of a Huntertown can blown up. View Quote |
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For what it is worth I've had dealings with AAC customer service and it was really positive. I was made whole and then some. Sucks for OP but YMMV. View Quote |
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In response to the two above replies that are more focused on the legal cost aspect. Hypothetically speaking, what if OP is a hotshot lawyer himself (or his brother/wife/dad/uncle/best friend) and AAC unknowingly stuck it to the wrong guy and it's costing him nothing to cover the legal expense other than time? Is it still worth it in your opinion? Also hypothetically, at what point is it considered no longer okay for a company to screw someone? $2,000.00? $4,000.00? $1,000,000.00? Also, it should be noted i'm not advocating going the legal route on this I'm just saying if the OP feels like it is that's his prerogative. View Quote So, I can't really answer that because it's just dependent on how people value their time and money at that point. |
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1. In that case: let's assume he's some big swinging dick partner at a law firm. He bills out at, I dunno, $800/hour for argument's sake. Two options, one feasible and one not. The not feasible option is he files some frivolous lawsuit claiming six-figures in damages in either state or federal court. He's not putting his name out there on some dreck like that with a reputation to uphold. It's just not realistic. Nevermind the fact that to do so would literally require at least a few hours of time researching and drafting a legitimately appropriate complaint. That's basically just money lost to file a frivolous lawsuit that hurts his reputation. Not gonna happen. The feasible option is he files a small claim and goes and represents himself in a quick hearing. Again though, the money problem. If you're billing out at exorbitant rates, are you really taking an hour ($800) to fill out the paperwork, go to the court and file it, just to sit there one day for say 3 hours (Another $2400) to wait for the case to be called and then go try it or negotiate it for a $1000 can? So, I can't really answer that because it's just dependent on how people value their time and money at that point. View Quote View All Quotes View All Quotes Quoted:
1. In that case: let's assume he's some big swinging dick partner at a law firm. He bills out at, I dunno, $800/hour for argument's sake. Two options, one feasible and one not. The not feasible option is he files some frivolous lawsuit claiming six-figures in damages in either state or federal court. He's not putting his name out there on some dreck like that with a reputation to uphold. It's just not realistic. Nevermind the fact that to do so would literally require at least a few hours of time researching and drafting a legitimately appropriate complaint. That's basically just money lost to file a frivolous lawsuit that hurts his reputation. Not gonna happen. The feasible option is he files a small claim and goes and represents himself in a quick hearing. Again though, the money problem. If you're billing out at exorbitant rates, are you really taking an hour ($800) to fill out the paperwork, go to the court and file it, just to sit there one day for say 3 hours (Another $2400) to wait for the case to be called and then go try it or negotiate it for a $1000 can? So, I can't really answer that because it's just dependent on how people value their time and money at that point. EDIT: Quoted:This is why I wanted to hear the audio. As much as his side of the story sounds shitty (mainly the being unresolved after 4 years), I have a feeling OP is "one of those" customers. |
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Hypothetical...
Could op have new can that AAC is offering sent to his dealer, and trade towards something. The new can won't be a 2 stamp deal so, Maybe the dealer would offer cash to go towards a stamp, and a free transfer or two. Atleast it is something. Won't make him whole, just less in the hole. |
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Gotcha, I'll be honest. If I felt like I was done wrong and it was the only remaining course of action to be made whole again as well as prove a point to the hypothetical company that allegedly did me wrong I'd totally take a half day of my time to exercise the feasible option. View Quote |
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So, spoken like someone who HAS been involved in legal proceedings, short of cooking up some half-cocked lawsuit claiming excessive damages for what is essentially a broken toy, there's really no reason to pretend like this is bigger than it is and just post the damn thing. View Quote View All Quotes View All Quotes Quoted:
So, spoken like someone who HAS been involved in legal proceedings, short of cooking up some half-cocked lawsuit claiming excessive damages for what is essentially a broken toy, there's really no reason to pretend like this is bigger than it is and just post the damn thing. Quoted:
Try this analogy and look at your state's automobile lemon laws: You buy a new Audibenzedes for $100,000 and pay $5000 registration on it to the state. Your new Audibenzedes spends 3 months in the shop and you successfully lemon law it, then Audibenzedes replaces it with a new $100,000 Audibenzedes. Guess who's on the hook for another $5000 registration fee? Same-same. |
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Hypothetically speaking, what if OP is a hotshot lawyer himself (or his brother/wife/dad/uncle/best friend) and AAC unknowingly stuck it to the wrong guy and it's costing him nothing to cover the legal expense other than time? Is it still worth it in your opinion? View Quote Not that it should matter, nor does the cost of the product. Fucking a customer is fucking a customer. |
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Gemtech is really missing a golden opportunity to show the benefits of their recore program. (that is if it can be done on a centerfire can)
OP hope this gets resolved. |
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I disagree. The OP had to pay the tax stamp just to take possession of something that was allegedly fucked up from day one due to sole fault of the manufacturer. He should be reimbursed for total out of pocket expense, including the tax stamp and transfer tax in my opinion. If everything we've read is true, anyway. View Quote View All Quotes View All Quotes Quoted:
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I think expecting a refund of the Tax Stamp is over the top. The tax stamp is between you and the US Government, not you and AAC. If everything we've read is true, anyway. 4 yrs and nothing was done. ACC just hoped this customer got fed up and go away. I had problem with ACC CS long time before. Then thought that ACC CS changes for the better now but ACC CS is still a hit-and-miss. Looks like ACC is one of the two suppressor manufacturers off my list. |
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It's funny you bring this up. Last december I purchased a Jeep Rubicon from a dealership that should have never passed state inspection, I had it inspected by two third parties and confronted the dealer. They did not want to spend the approx $4000 to make it safe to drive, they knew the liability was on them and they refunded the full amount plus sales tax, registration fees, and even picked up the bill for the couple weeks of insurance while it sat as the return was negotiated and a carrier could pick it up. View Quote Sure, there's no lemon law for suppressors, but the parallel seems pretty clear to me. It would be nice of the manufacturer to cover the extra taxes, but I don't believe any US state has required that in the automobile arena, where they HAVE seen fit to legislate other aspects of that.... |
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OP, there are so many good thread on cans from other makers available. I read your posts and understand the timing and why you have multiple AAC cans.
Honestly, since they offered a full refund of the can itself, is it worth the $400 in stamps to sue them? Principle I understand. But if you lose the case then you are out a ton of time and money. If I were you I would take the refund, eat the $400 or so in fees and buy a can from someone else. Then tell everyone interested in buying a can how much I despise a certain company that screwed me over. You don't seem to mind spending considerable money on things so I bet that $400 is a blip on your radar screen. There are just too many good options for direct thread 5.56 cans out there to stress over this crappy situation you are in. |
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Update:
There's no response from AAC nor do I expect one but there has been other response. Another suppressor manufacturer (entirely separate company with no relation to AAC) came across this thread and reached out to me. I was offered possible repair (at their expense) and basically concluded that the repair it would need would not be as simple as thought due to design and the severity. I was then offered a deal on one of their new suppressors that I could not refuse. For them to pick up this problem says so much about their company, I can only imagine how well they must treat their own customers. I have been asked not to reveal who it is however, which is humble on their part. Other good news, since some are so anxious and I really want to stick a further F U to AAC for dealing with this for over 4 years now... As soon as this is finalized and my attorney reviews the recording and clears it, I will be posting it. This will be a little while down the road but I will upload it as soon as it happens to ease your minds. |
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I don't understand how this wasn't repaired.... If the threads are concentric to the suppressor core, but not the mating shoulder, you should be able to put the can in a 4 jaw chuck, indicate off the core or threads themselves then cut the mating surface so that it is correct. Or maybe I'm missing something here. View Quote |
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I'll tell you one thing, this, and AAC's downhill rep means I'll never buy anything from them.
In case some companies still don't get it, I want the product you marketed and promised, in working order, and I'll pay what you ask. If it breaks and your policy is to fix it. I expect that. If you won't/can't, I expect any and all cost I paid out of pocket to be refunded. It's my or the ATF's fault you made mistakes. Similarly, if I fuck up and you deny fixing said product I'll understand. If I fuck up and you still fix it I'll be grateful and tell as many people as I can. I've seen companies loose a lot of sales over their mistake which basically amounted to a couple of tanks of gas. Stupid. |
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Update: There's no response from AAC nor do I expect one but there has been other response. Another suppressor manufacturer (entirely separate company with no relation to AAC) came across this thread and reached out to me. I was offered possible repair (at their expense) and basically concluded that the repair it would need would not be as simple as thought due to design and the severity. I was then offered a deal on one of their new suppressors that I could not refuse. For them to pick up this problem says so much about their company, I can only imagine how well they must treat their own customers. I have been asked not to reveal who it is however, which is humble on their part. Other good news, since some are so anxious and I really want to stick a further F U to AAC for dealing with this for over 4 years now... As soon as this is finalized and my attorney reviews the recording and clears it, I will be posting it. This will be a little while down the road but I will upload it as soon as it happens to ease your minds. View Quote Curious minds want to know. |
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Update: There's no response from AAC nor do I expect one but there has been other response. Another suppressor manufacturer (entirely separate company with no relation to AAC) came across this thread and reached out to me. I was offered possible repair (at their expense) and basically concluded that the repair it would need would not be as simple as thought due to design and the severity. I was then offered a deal on one of their new suppressors that I could not refuse. For them to pick up this problem says so much about their company, I can only imagine how well they must treat their own customers. I have been asked not to reveal who it is however, which is humble on their part. Other good news, since some are so anxious and I really want to stick a further F U to AAC for dealing with this for over 4 years now... As soon as this is finalized and my attorney reviews the recording and clears it, I will be posting it. This will be a little while down the road but I will upload it as soon as it happens to ease your minds. View Quote |
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After reading all this, Im glade its not a AAC sitting in jail, and a 51t screwed to my barrel.
I was minutes from ordering when my email notification came in for what I wanted. Good Luck op |
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