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Posted: 2/6/2013 5:34:23 PM EDT
[#1]
I just emailed assnells asking what's the deal with me never being able to see my 12/21 order in my order history, This is really getting old
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Posted: 2/6/2013 5:53:55 PM EDT
[#2]
Link to the tracking/entry form. _____________________________________________________________________ Brownells Mag tracking APP Brownells Mag Order TRACKER Entry Form |
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Posted: 2/6/2013 7:15:39 PM EDT
[#3]
Quoted:
I just emailed assnells asking what's the deal with me never being able to see my 12/21 order in my order history, This is really getting old Just so you know, there are many (probably thousands) of us that ordered before that, and are still waiting too. They aren't picking on you, well, at least they weren't until you started sending them nasty emails. :) Brew |
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Posted: 2/6/2013 7:31:22 PM EDT
[#4]
ordered 12/21
received two 10 packs windowed today |
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Posted: 2/6/2013 7:38:45 PM EDT
[#5]
Just received my 12/17 order today!
10-packs of Pmag Gen M2's non-window. |
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Posted: 2/6/2013 9:08:40 PM EDT
[#6]
Quoted:
Just received my 12/17 order today! 10-packs of Pmag Gen M2's non-window. Mine are here today as well 
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Posted: 2/6/2013 9:09:12 PM EDT
[#7]
Quoted:
Quoted:
I just emailed assnells asking what's the deal with me never being able to see my 12/21 order in my order history, This is really getting old Just so you know, there are many (probably thousands) of us that ordered before that, and are still waiting too. They aren't picking on you, well, at least they weren't until you started sending them nasty emails. :) Brew I was nice, somewhat 
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Posted: 2/6/2013 10:38:40 PM EDT
[#8]
Quoted:
Link to the tracking/entry form. _____________________________________________________________________ Brownells Mag tracking APP Brownells Mag Order TRACKER Entry Form Are the Brownells mags listed supposed to be the ones with Magpul followers, without them, or both? Not a complaint, but I think it makes a huge difference if you ordered the ones with the Magpul followers since they have to rely on availability of those parts independently of the mags. |
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Posted: 2/6/2013 11:32:10 PM EDT
[#9]
Quoted:
Are the Brownells mags listed supposed to be the ones with Magpul followers, without them, or both? Not a complaint, but I think it makes a huge difference if you ordered the ones with the Magpul followers since they have to rely on availability of those parts independently of the mags. Probably not the "tactical" mags. I haven't heard of anyone receiving any of them. Still waiting on my 10 pack ordered on Dec 16th, processed on the 17th. |
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Posted: 2/7/2013 12:48:39 AM EDT
[#10]
Found out today my order from Brownells that has been marked SHIPPED since Feb 1, really has not shipped at all and it still sitting in box at Brownells. That makes me mad.
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Posted: 2/7/2013 7:59:25 AM EDT
[#11]
Question for anyone who received their mags "out of order"... basically, if you ordered in January and already have your mags:
Did you place your order from a standard web browser on a PC, or using a mobile device such as a phone or tablet? |
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Posted: 2/7/2013 9:45:55 AM EDT
[#12]
Just got off the phone with Brownell's and got my order status and ETA;
10 pack ODG G2 Pmags ordered 12/19/2012: # 546375XX, ETA 15 Feb. 10 pack BLK G2 Pmags ordered 12/26/2012: # 546912XX, ETA 1 Mar. Me #1 happy 
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Posted: 2/7/2013 9:59:19 AM EDT
[#13]
good news...I can wait another 2-3 weeks for non-panic price. Awesome!
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Posted: 2/7/2013 10:00:45 AM EDT
[#14]
Quoted:
Found out today my order from Brownells that has been marked SHIPPED since Feb 1, really has not shipped at all and it still sitting in box at Brownells. That makes me mad. I was told this morning that my pmags were put into another customers box and they will look into it. |
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Posted: 2/7/2013 10:34:48 AM EDT
[#15]
Ordered on 12/17/12
3 x 10 pack of 2nd Gen Non-window black pmags Shipped on 2/1 Received on 2/5 |
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Posted: 2/7/2013 11:03:10 AM EDT
[#16]
What a bunch of crap, Brownells! Ordered 12/20. Gen 2 non window 10 pack. Still nothing.
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Posted: 2/7/2013 11:39:30 AM EDT
[#17]
I just ordered a 10pk aluminum
2/7/2013 we will see how long it takes |
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Posted: 2/7/2013 12:29:49 PM EDT
[#18]
Quoted:
Just got off the phone with Brownell's and got my order status and ETA; 10 pack ODG G2 Pmags ordered 12/19/2012: # 546375XX, ETA 15 Feb. 10 pack BLK G2 Pmags ordered 12/26/2012: # 546912XX, ETA 1 Mar. Me #1 happy
All I keep getting told is that there is no ETA on my 10 pack black non windowed gen2 12/21 order 
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Posted: 2/7/2013 2:30:30 PM EDT
[#19]
Quoted:
What a bunch of crap, Brownells! Ordered 12/20. Gen 2 non window 10 pack. Still nothing. Yup, I am in the same boat. Ordered 10 pack Gen 2 non-windowed on 12/20/2013 and still waiting............ |
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Posted: 2/7/2013 3:27:21 PM EDT
[#20]
Just to be straight, everyone is using ordered date rather than confirmation date?????
My 2nd order for instance, was ordered on 12/21 but not confirmed until 12/26. |
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Posted: 2/7/2013 3:56:28 PM EDT
[#21]
Quoted:
Quoted:
What a bunch of crap, Brownells! Ordered 12/20. Gen 2 non window 10 pack. Still nothing. Yup, I am in the same boat. Ordered 10 pack Gen 2 non-windowed and still waiting............ 10 pack order of PMAGS from 12-18 showed up today |
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Posted: 2/7/2013 4:53:19 PM EDT
[#22]
I wonder when was the last time they shipped out the brownells mags with the magpul followers..?
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Posted: 2/7/2013 5:47:39 PM EDT
[#23]
Is anyone receiving the Gen 3 Pmag 20? I have backorders through Brownells and another company and I'm seeing any movement on them.
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Posted: 2/7/2013 7:16:22 PM EDT
[#24]
Quoted:
Quoted:
What a bunch of crap, Brownells! Ordered 12/20. Gen 2 non window 10 pack. Still nothing. Yup, I am in the same boat. Ordered 10 pack Gen 2 non-windowed on 12/20/2013 and still waiting............ I'd say youre probably gonna be waiting the better part of 11 months for that order 
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Posted: 2/7/2013 7:37:46 PM EDT
[#25]
Quoted:
Just to be straight, everyone is using ordered date rather than confirmation date????? My 2nd order for instance, was ordered on 12/21 but not confirmed until 12/26. Yup, that's right. I haven't placed an order that got a confirm date. I never got a Back ordered email. When I ordered the ODG's they were in stock. Then 4 days later I read a post on here that said they were cancelling everything except black Pmags. Thus I have TWO back orders. And I'm not mad!!!
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Posted: 2/7/2013 7:49:31 PM EDT
[#26]
Quoted:
Quoted:
Quoted:
What a bunch of crap, Brownells! Ordered 12/20. Gen 2 non window 10 pack. Still nothing. Yup, I am in the same boat. Ordered 10 pack Gen 2 non-windowed on 12/20/2013 and still waiting............ I'd say youre probably gonna be waiting the better part of 11 months for that order Ha, Ha Just checking reading comprehension. I meant 12/20/2012!
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Posted: 2/7/2013 8:08:42 PM EDT
[#27]
Dear Folks,
We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell |
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Posted: 2/7/2013 8:28:28 PM EDT
[#28]
Quoted:
Dear Folks, We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell Finally, the truth. Now it's time to blame Magpul, darn slow bastards. Hahaha, just kidding. |
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Posted: 2/7/2013 8:33:52 PM EDT
[#29]
Any word on when Magpul will be making colors (OD Green) again?
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Posted: 2/7/2013 8:40:19 PM EDT
[#30]
have to say i am thankful for this message, something is better than nothing. Yet I will not hold my breath. When an order is placed for an in stock item but you are placed on back order yet 6 weeks later still nothing one has to wonder.
Quoted:
Dear Folks, We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell |
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Posted: 2/7/2013 9:14:20 PM EDT
[#31]
Quoted:
Dear Folks, We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on. And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense. Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar. When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up. The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table. Best, Frank & Pete Brownell Do you have a live inventory system? Many people ordered in good faith from your website only to later receive a backorder notification. I personally have been waiting patiently since 12/20/2012 for my order and have heard your company will not throw 10 magazines into a box and ship, but must wait for the 10 pack box from Magpul. I ordered a Magpul 10 pack and am still on backorder since your company will not do this while other people who ordered after me have been receiving orders of Magpul Mag's only because they didn't order a 10 pack and ordered individually. |
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Posted: 2/7/2013 10:06:41 PM EDT
[#32]
I ordered three (3) twenty round PMags and five (5) thirty round PMags on 12/18. All items showed in stock at time of purchase. Of course they were backordered and I hadn't heard anything since. Tuesday I got an email saying my credit card had been declined and to contact Brownell's accounting. I called and spoke with them and got the issue fixed (expiration date was wrong). Total time on the phone was maybe ten minutes.
They re-charged me tonight for the five thirty round magazines. I am assuming the twenty rounders have yet to come in. No emails yet, but things are looking better. |
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Posted: 2/7/2013 10:24:12 PM EDT
[#33]
Many thanks for the communication. It means a great deal to us customers, old and new. Your efforts are greatly appreciated by many of us.
evl.... |
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Posted: 2/7/2013 10:26:32 PM EDT
[#34]
Ordered on 12/20/12
16 individual 30 round gen 3 Non-window black pmags Shipped on 2/1 Received on 2/8 
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Posted: 2/7/2013 10:32:57 PM EDT
[#35]
Quoted:
Ordered on 12/20/12 16 individual 30 round gen 3 Non-window black pmags Shipped on 2/1 Received on 2/8 http://farm9.staticflickr.com/8109/8454101847_0c69739dea_n.jpg Go choke yourself
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Posted: 2/7/2013 10:40:12 PM EDT
[#36]
Quoted:
I just ordered a 10pk aluminum 2/7/2013 we will see how long it takes I will bet you will get them before many of us that ordered in December.
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Posted: 2/7/2013 11:24:11 PM EDT
[#37]
that weak ass email is way late and in my opinion doesnt change anything. for me anyway
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Posted: 2/7/2013 11:46:11 PM EDT
[#38]
The kind lady I spoke with today said Magpul is OVERDUE on 2x shipments from January (on m2 non-window black)... It really sounded like they got their act together... we'll see.
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Posted: 2/7/2013 11:55:24 PM EDT
[#39]
Quoted:
Ordered on 12/20/12 16 individual 30 round gen 3 Non-window black pmags Shipped on 2/1 Received on 2/8 http://farm9.staticflickr.com/8109/8454101847_0c69739dea_n.jpg Grats! If only they would have really shipped my order and not just have charged my card and done nothing I would have gotten mine too. |
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Posted: 2/7/2013 11:57:33 PM EDT
[#40]
Quoted:
The kind lady I spoke with today said Magpul is OVERDUE on 2x shipments from January (on m2 non-window black)... It really sounded like they got their act together... we'll see. The guy that said he would straighten my shorted magazines out 14 days ago sounded like he had his act together, too. No e-mail, no confirmation of the correction in my account, not even a new backorder. |
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Posted: 2/8/2013 12:01:12 AM EDT
[#41]
Quoted:
Link to the tracking/entry form. _____________________________________________________________________ Brownells Mag tracking APP Brownells Mag Order TRACKER Entry Form 6 Black Gen 2 Non-windowed Order Number 082176XX Ordered: 12/18/12 1:55 AM Central Time Confirmation E-mail: 12/18/12 4:26 PM Central Credit Card Billed: 2/5/13 Shipping Notification E-mail: 2/5/13 11:39 AM Central Delivered: 2/7/13 1:11 PM Central |
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Posted: 2/8/2013 12:40:44 AM EDT
[#42]
So I ordered on 12/20 (10 M3 non-window, black Pmags). My card was billed on 2/1. Yet this is all I see, and no package yet, no email...
I guess I wouldn't agree that their system is "fixed" based on this. (the order and confirmation #'s are identical). I'll call Brownells if it doesn't show up tomorrow. I think 7 days is long enough for UPS shipment, just wish I had tracking #'s so I could be sure it's actually coming.  |
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Posted: 2/8/2013 12:56:59 AM EDT
[#43]
Quoted:
So I ordered on 12/20 (10 M3 non-window, black Pmags). My card was billed on 2/1. Yet this is all I see, and no package yet, no email... I guess I wouldn't agree that their system is "fixed" based on this. (the order and confirmation #'s are identical). I'll call Brownells if it doesn't show up tomorrow. I think 7 days is long enough for UPS shipment, just wish I had tracking #'s so I could be sure it's actually coming.
http://i586.photobucket.com/albums/ss309/tbonifie/b397a14b-04f1-4fc6-bcdb-a15a1105ba7b_zps6bb60ee8.jpg It probably is not, you might be having the same issue I am. My gen3 pmags show shipped online, FEB 1 and no tracking info. I have called 4 times and gotten 4 different excuses as to why my order has not shipped. Today I was told they don't have them and I could get a refund. |
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Posted: 2/8/2013 7:00:49 AM EDT
[#44]
(2) 10 packs 30 round Magpul Gen 2 non-window in black
Ordered 12/19/12 at 12:09 Confirmed at same time Shipping notification Feb 7 Order: 082313xx |
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Posted: 2/8/2013 7:43:50 AM EDT
[#45]
Quoted: Is anyone receiving the Gen 3 Pmag 20? I have backorders through Brownells and another company and I'm seeing any movement on them. Yes, quite a few. Just received my last batch yesterday. 
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Posted: 2/8/2013 8:15:38 AM EDT
[#46]
OMGWTFBBQ!!!
My first order on 12/19 I used one e-mail and it got the Order Notification: Back Order System Issue Resolved e-mail at 11:15 P.M. But a second order that I placed on 12/30 where I used my work e-mail got the Order Notification: Back Order System Issue Resolved e-mail first!!! @ 10:38 P.M. 
 How is this possible
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Posted: 2/8/2013 8:55:42 AM EDT
[#47]
Quoted:
OMGWTFBBQ!!! My first order on 12/19 I used one e-mail and it got the Order Notification: Back Order System Issue Resolved e-mail at 11:15 P.M. But a second order that I placed on 12/30 where I used my work e-mail got the Order Notification: Back Order System Issue Resolved e-mail first!!! @ 10:38 P.M.
How is this possible
http://img.photobucket.com/albums/v708/dropbass/magnetscopy_zps77ca59b3.jpg Fucking magnets how do they work.
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Posted: 2/8/2013 9:03:24 AM EDT
[#48]
Really? Now it is brownells fault that some email servers are faster then others? It isn't like someone sent out the email to 1 person at a time. It was a mass email that was sent to a list. Brownells cant control who gets it first.
People need to chill. They didn't have to even let people backorder at all. It could have been like other places that just put them in stock when they received batches and you had about 2 minutes to order before they are out again. If people needed these friggin things so badly why did they wait to order them until when everyone panicked and flooded retailers with orders????? If people need them so badly they are listed all over gunbroker and you can use buy it now and get them in a few days! Oh wait.... people want them at the cheaper price and right now to!!!! Stop ragging on these places! They are doing there best! Magpul and brownells could have both raised their prices and they still would be selling! But they didn't! So cut them some slack! Yea I ordered some in case of the ban. But the 20+ Mag's I already have in the safe will do me just fine is I don't get them. Rant off! |
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Posted: 2/8/2013 12:25:24 PM EDT
[#49]
Quoted: Quoted: So I ordered on 12/20 (10 M3 non-window, black Pmags). My card was billed on 2/1. Yet this is all I see, and no package yet, no email... I guess I wouldn't agree that their system is "fixed" based on this. (the order and confirmation #'s are identical). I'll call Brownells if it doesn't show up tomorrow. I think 7 days is long enough for UPS shipment, just wish I had tracking #'s so I could be sure it's actually coming. http://i586.photobucket.com/albums/ss309/tbonifie/b397a14b-04f1-4fc6-bcdb-a15a1105ba7b_zps6bb60ee8.jpg It probably is not, you might be having the same issue I am. My gen3 pmags show shipped online, FEB 1 and no tracking info. I have called 4 times and gotten 4 different excuses as to why my order has not shipped. Today I was told they don't have them and I could get a refund. Turns out I'm in luck! Called Brownells this morning and they did indeed ship my order! They said it will arrive today and are emailing me the tracking number. |
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Posted: 2/8/2013 12:32:48 PM EDT
[#50]
Assnells keeps telling me there is no ETA on my 12/21 order of 10 blk non-windowed pmags
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