I went to high school with Phil and back when I had my own FFL and was home for a visit, I stopped in and saw his operation in his basement. Then, this past summer, I was home again and decided to stop in at the shop in the old mills. Holy shit, it was horrible. There didn't appear to be any rhyme or reason for how things were displayed, everything was dusty, and none of the 3-4 people in there bothered to say a single word to me (despite my making a couple trips around the store, picking up multiple items, over the course of 15-20 minutes). To say I was unimpressed would be an understatement. I'm glad to hear he's getting back on track.