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Posted: 10/20/2015 9:22:55 AM EDT
Congratz on the fresh look on the site.
Any sale planned for launch? Thinking all things YHM 
Especially for us instate tax paying schlubs? |
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Posted: 10/20/2015 9:42:35 AM EDT
[#1]
Like the look of the new site.
But, I can't access my account. I tried to reset my password but it comes back as "Invalid Account". |
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Posted: 10/20/2015 9:46:28 AM EDT
[#2]
Had issues loading the page. Too many redirects was the issue I got. Finally loaded and first impression is that I love it. Much easier to navigate. Have not tried to log into my account yet but it looks GREAT!
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Posted: 10/20/2015 10:09:51 AM EDT
[#3]
Quote HistoryQuoted:
Like the look of the new site. But, I can't access my account. I tried to reset my password but it comes back as "Invalid Account". I just checked. You should be able to reset the password and see you account info. The order history is not showing up and we are working on that. You should see order # and date but the detail will not be available. We will have all the past order info if you need it |
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Posted: 10/20/2015 10:17:28 AM EDT
[#4]
Quote HistoryQuoted: I just checked. You should be able to reset the password and see you account info. The order history is not showing up and we are working on that. You should see order # and date but the detail will not be available. We will have all the past order info if you need it Quote HistoryQuoted: Quoted: Like the look of the new site. But, I can't access my account. I tried to reset my password but it comes back as "Invalid Account". I just checked. You should be able to reset the password and see you account info. The order history is not showing up and we are working on that. You should see order # and date but the detail will not be available. We will have all the past order info if you need it |
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Posted: 10/20/2015 10:55:04 AM EDT
[#5]
password reset worked for me but still no order history
sale idea is a pretty good one wink wink |
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Posted: 10/20/2015 10:57:01 AM EDT
[#6]
Wow, looks good! I really like how the parts categories highlight the corresponding part on a rifle.
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Posted: 10/20/2015 1:35:29 PM EDT
[#7]
New site looks pretty dang good. Going to try to log in now!
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Posted: 10/20/2015 2:07:44 PM EDT
[#8]
I just finished browsing the new website. I am on a mobile device. So, I can't speak for what the desktop version looks like. But, honestly, it seemed to take longer to find the product I was looking for than it did previously. Instead of seeing an entire page of products in a grid type format, you have to scroll down through each product in the category until you find what you are looking for. I tried to use my mobile device's "request desktop site" function, but it just simply reloaded the same format. I guess I am going to be the minority, but I preferred the old site.
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Posted: 10/20/2015 2:08:12 PM EDT
[#9]
Know you'll be tweaking the site for a while...
When your under the hood... Under gas blocks Refine Your Search > Type > add adjustable > also add size > .936 - .875 - .750 - .625 Would really help (save time) looking for the size someone was hunting for. Could do something similar w/ muzzle devices, but add a choice for TPI. HTH |
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Posted: 10/20/2015 3:19:25 PM EDT
[#10]
Quote HistoryQuoted:
I just finished browsing the new website. I am on a mobile device. So, I can't speak for what the desktop version looks like. But, honestly, it seemed to take longer to find the product I was looking for than it did previously. Instead of seeing an entire page of products in a grid type format, you have to scroll down through each product in the category until you find what you are looking for. I tried to use my mobile device's "request desktop site" function, but it just simply reloaded the same format. I guess I am going to be the minority, but I preferred the old site. Quote HistoryQuoted:
I just finished browsing the new website. I am on a mobile device. So, I can't speak for what the desktop version looks like. But, honestly, it seemed to take longer to find the product I was looking for than it did previously. Instead of seeing an entire page of products in a grid type format, you have to scroll down through each product in the category until you find what you are looking for. I tried to use my mobile device's "request desktop site" function, but it just simply reloaded the same format. I guess I am going to be the minority, but I preferred the old site. +1. Not real crazy about the new site. But, honestly, it seemed to take longer to find the product I was looking for than it did previously. Instead of seeing an entire page of products in a grid type format, you have to scroll down through each product in the category until you find what you are looking for. These are my sentiments exactly. While I've been a long-time customer this may lead me elsewhere. I had to do a couple searches just to get to/or find am item I was interested in. KISS, and less emphasis on Bling. I'm not looking to be entertained but to buy something. I want to find what options I have as fast as possible. My .02 |
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Posted: 10/20/2015 4:03:24 PM EDT
[#11]
Can't log into my account. I tried to reset my password as the email suggested. I get "error occured processing the account information update".
Also if you're on mobile, there is no option to sign in to your account. |
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Posted: 10/20/2015 4:08:34 PM EDT
[#12]
Quote HistoryQuoted: Can't log into my account. I tried to reset my password as the email suggested. I get "error occured processing the account information update". Also if you're on mobile, there is no option to sign in to your account. |
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Posted: 10/20/2015 4:16:06 PM EDT
[#13]
Quote HistoryQuoted:
I just finished browsing the new website. I am on a mobile device. So, I can't speak for what the desktop version looks like. But, honestly, it seemed to take longer to find the product I was looking for than it did previously. Instead of seeing an entire page of products in a grid type format, you have to scroll down through each product in the category until you find what you are looking for. I tried to use my mobile device's "request desktop site" function, but it just simply reloaded the same format. I guess I am going to be the minority, but I preferred the old site. +1 for me too. I dont like mobile sites they are just not as nice to navigate. I like the option to go to desktop. Reset password fine though |
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Posted: 10/20/2015 4:54:41 PM EDT
[#14]
Bear with us. We are sorting through the bugs. Less than I was expecting but still a PITA!
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Posted: 10/20/2015 5:07:46 PM EDT
[#15]
Quote HistoryQuoted:
Bear with us. We are sorting through the bugs. Less than I was expecting but still a PITA! Heck yea we will you've more then proven to be a great company.. 
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Posted: 10/20/2015 6:13:30 PM EDT
[#16]
I like the new site. I used to zoom in on my tablet to make sure I clicked the right section. The visuals are clean and the products look more appealing.
The compare option is a nice addition, I didn't try to reset pw yet but for what it's worth I like it. I refuse to shop on some websites because they make me work extra hard to find shit. I was able to find the items I'll be hawking during black Friday very fast. Plus the site loads faster now for me which can be an issue on my tablet. The drop down menus for a more selective option for mounts is much better. Will be easier for new people to locate what they want. Give it time people jeez everything has a process. On another note when did you guys start making PA stickers? Got my first one from a crappy utg mount. Added to my ammo can |
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Posted: 10/20/2015 6:31:54 PM EDT
[#17]
I can't sign in either.
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Posted: 10/20/2015 6:58:20 PM EDT
[#18]
Quote HistoryQuoted:
I can't sign in either. If you can't reset your password shoot us a email at [email protected]. We will have someone dedicated to resetting them manually and emailing a temporary password all day tomorrow |
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Posted: 10/20/2015 8:05:02 PM EDT
[#19]
Quote HistoryQuoted:
If you can't reset your password shoot us a email at [email protected]. We will have someone dedicated to resetting them manually and emailing a temporary password all day tomorrow Quote HistoryQuoted:
Quoted:
I can't sign in either. If you can't reset your password shoot us a email at [email protected]. We will have someone dedicated to resetting them manually and emailing a temporary password all day tomorrow I got mine to work. I just had to reset it twice. The second time it all went through. |
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Posted: 10/21/2015 11:26:55 AM EDT
[#20]
I came here to start a thread on this.
Who makes these decisions? Someone who has to justify their paycheck? Come up with a solution in search of a problem? There was nothing wrong with the old site. The new layout on the site, when I'm in my phone, sucks. When I search for a product and it shows up I shouldn't have to click on see more info to add it to my cart. Extra step that is not needed. And why can't I log in? Why can't I reset my password? WHY CANT I TAP THE PLACE ORDER BUTTON?!!!! The people who did the coding are amateurs. And yes, I was in the field. This is why otherwise PERFECT companies lose customers. You just lost $100 this morning. |
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Posted: 10/21/2015 11:51:40 AM EDT
[#21]
Quote HistoryQuoted:
Wow, looks good! I really like how the parts categories highlight the corresponding part on a rifle. I like this too. Even after I tried to find triggers in the lower parts category. 
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Posted: 10/21/2015 12:00:39 PM EDT
[#22]
Wow. What s nightmare. Desktop version is just as cartoony and ugly.
And it's the same as the phone! When you search and the products show up I shouldn't have to click on it, and have it open up to add it to my cart! It should have an add to cart option from the search results! I don't need more info, I know it's what I want. Oh, and what a cluster F checkout is. Filled out my information and card info, card got declined. Fraud something or other. Had to call bank. I won't blame PA for that because I've never had issues but still odd. Just to be clear, I don't think any fraud is going on. Bug In new code? Maybe. Probably coincidence. Wouldn't be an issue except for some reason the ship address is same as billing checkbox got unchecked. How, I don't know. So I click it and re pick my shipping. Oops! That reset all the fields! Something else have to be changed? Reset all fields! W.T.F. It's a good thing you guys have a ton of great credit to burn. Jesus. Although I'll give you the new feature that shows the highlighted parts of the gun. That's cool. A tad gimmicky but pretty cool. Wasn't worth all of this hassle though. That's for sure. |
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Posted: 10/21/2015 12:25:36 PM EDT
[#23]
Quote HistoryQuoted:
Wow. What s nightmare. Desktop version is just as cartoony and ugly. And it's the same as the phone! When you search and the products show up I shouldn't have to click on it, and have it open up to add it to my cart! It should have an add to cart option from the search results! I don't need more info, I know it's what I want. Oh, and what a cluster F checkout is. Filled out my information and card info, card got declined. Fraud something or other. Had to call bank. I won't blame PA for that because I've never had issues but still odd. Just to be clear, I don't think any fraud is going on. Bug In new code? Maybe. Probably coincidence. Wouldn't be an issue except for some reason the ship address is same as billing checkbox got unchecked. How, I don't know. So I click it and re pick my shipping. Oops! That reset all the fields! Something else have to be changed? Reset all fields! W.T.F. It's a good thing you guys have a ton of great credit to burn. Jesus. Although I'll give you the new feature that shows the highlighted parts of the gun. That's cool. A tad gimmicky but pretty cool. Wasn't worth all of this hassle though. That's for sure. Quote HistoryQuoted:
Wow. What s nightmare. Desktop version is just as cartoony and ugly. And it's the same as the phone! When you search and the products show up I shouldn't have to click on it, and have it open up to add it to my cart! It should have an add to cart option from the search results! I don't need more info, I know it's what I want. Oh, and what a cluster F checkout is. Filled out my information and card info, card got declined. Fraud something or other. Had to call bank. I won't blame PA for that because I've never had issues but still odd. Just to be clear, I don't think any fraud is going on. Bug In new code? Maybe. Probably coincidence. Wouldn't be an issue except for some reason the ship address is same as billing checkbox got unchecked. How, I don't know. So I click it and re pick my shipping. Oops! That reset all the fields! Something else have to be changed? Reset all fields! W.T.F. It's a good thing you guys have a ton of great credit to burn. Jesus. Although I'll give you the new feature that shows the highlighted parts of the gun. That's cool. A tad gimmicky but pretty cool. Wasn't worth all of this hassle though. That's for sure. Wow... And I thought I was an impatient prick! Why is it always the just registered/low post clowns, that think the world gives a rip about their thoughts/perspective? Quoted:
This is why otherwise PERFECT companies lose customers. You just lost $100 this morning. Think PA will survive w/out the c note. Betting lunch the PA customer service staff just exhaled a collective sigh of relief... One less troll to babysit. |
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Posted: 10/21/2015 12:53:59 PM EDT
[#24]
Got an email from PA this morning and my password has been reset.
I can log in now.
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Posted: 10/21/2015 4:11:14 PM EDT
[#25]
Quote HistoryQuoted:
Wow... And I thought I was an impatient prick! Why is it always the just registered/low post clowns, that think the world gives a rip about their thoughts/perspective? Think PA will survive w/out the c note. Betting lunch the PA customer service staff just exhaled a collective sigh of relief... One less troll to babysit. Quote HistoryQuoted:
Quoted:
Wow. What s nightmare. Desktop version is just as cartoony and ugly. And it's the same as the phone! When you search and the products show up I shouldn't have to click on it, and have it open up to add it to my cart! It should have an add to cart option from the search results! I don't need more info, I know it's what I want. Oh, and what a cluster F checkout is. Filled out my information and card info, card got declined. Fraud something or other. Had to call bank. I won't blame PA for that because I've never had issues but still odd. Just to be clear, I don't think any fraud is going on. Bug In new code? Maybe. Probably coincidence. Wouldn't be an issue except for some reason the ship address is same as billing checkbox got unchecked. How, I don't know. So I click it and re pick my shipping. Oops! That reset all the fields! Something else have to be changed? Reset all fields! W.T.F. It's a good thing you guys have a ton of great credit to burn. Jesus. Although I'll give you the new feature that shows the highlighted parts of the gun. That's cool. A tad gimmicky but pretty cool. Wasn't worth all of this hassle though. That's for sure. Wow... And I thought I was an impatient prick! Why is it always the just registered/low post clowns, that think the world gives a rip about their thoughts/perspective? Quoted:
This is why otherwise PERFECT companies lose customers. You just lost $100 this morning. Think PA will survive w/out the c note. Betting lunch the PA customer service staff just exhaled a collective sigh of relief... One less troll to babysit. No kidding. Use a little tact it can go a long way, as in helpful criticism vs general bashing. |
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Posted: 10/21/2015 5:34:06 PM EDT
[#26]
Quote HistoryQuoted: I just checked. You should be able to reset the password and see you account info. The order history is not showing up and we are working on that. You should see order # and date but the detail will not be available. We will have all the past order info if you need it Quote HistoryQuoted: Quoted: Like the look of the new site. But, I can't access my account. I tried to reset my password but it comes back as "Invalid Account". I just checked. You should be able to reset the password and see you account info. The order history is not showing up and we are working on that. You should see order # and date but the detail will not be available. We will have all the past order info if you need it No problem though, I can do all that from the confirmation email and UPS until you guys get the bugs worked out. |
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Posted: 10/21/2015 6:35:17 PM EDT
[#27]
not getting any order history either, you should consider adding an "add to cart" button as perviously stated, no reason to have to click on an item to see more info to be able to add it to cart
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Posted: 10/21/2015 10:08:33 PM EDT
[#28]
Hey Marsh, y'all forgot the "Wish List". Or I didn't see it. Like the others, no order history. It'll take awhile to work out the bugs, no big deal.
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Posted: 10/21/2015 10:11:21 PM EDT
[#29]
Quote HistoryQuoted:
Hey Marsh, y'all forgot the "Wish List". Or I didn't see it. Like the others, no order history. It'll take awhile to work out the bugs, no big deal. Wish list should be back up. We will have order history but not the line item detail of the order. We will have access to the info so we can email copies of past orders if needed. |
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Posted: 10/21/2015 11:24:12 PM EDT
[#30]
Quote HistoryQuoted:
Wish list should be back up. We will have order history but not the line item detail of the order. We will have access to the info so we can email copies of past orders if needed. Quote HistoryQuoted:
Quoted:
Hey Marsh, y'all forgot the "Wish List". Or I didn't see it. Like the others, no order history. It'll take awhile to work out the bugs, no big deal. Wish list should be back up. We will have order history but not the line item detail of the order. We will have access to the info so we can email copies of past orders if needed. How do you access the wish list? I hope that is copied over from the previous website. |
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Posted: 10/22/2015 10:28:11 AM EDT
[#31]
I like the "new arrivals" button a lot.
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Posted: 10/22/2015 6:55:16 PM EDT
[#32]
Quote HistoryQuoted:
How do you access the wish list? I hope that is copied over from the previous website. Quote HistoryQuoted:
Quoted:
Quoted:
Hey Marsh, y'all forgot the "Wish List". Or I didn't see it. Like the others, no order history. It'll take awhile to work out the bugs, no big deal. Wish list should be back up. We will have order history but not the line item detail of the order. We will have access to the info so we can email copies of past orders if needed. How do you access the wish list? I hope that is copied over from the previous website. I am not sure if we are able to carry the data over. Will ask the IT guys |
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Posted: 10/23/2015 4:18:12 AM EDT
[#33]
It looks OK, but it is a little "cartoon like"...the old site was a bit more...I can't describe it, workshop-like?
I do hope the change fixes any bugs or problems you may have had on your side of it, but it really wasn't needed on the customer side of things...never had an issue finding or purchasing anything previously. Have not tried it on mobile yet, not sure I want to for a while. I think I'll wait until you get some more bugs worked out. BTW, will you have your product manuals available for download eventually (PA scopes, etc)? I didn't see the links anywhere. |
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Posted: 10/23/2015 9:14:38 AM EDT
[#34]
Quote HistoryQuoted:
It looks OK, but it is a little "cartoon like"...the old site was a bit more...I can't describe it, workshop-like? I do hope the change fixes any bugs or problems you may have had on your side of it, but it really wasn't needed on the customer side of things...never had an issue finding or purchasing anything previously. Have not tried it on mobile yet, not sure I want to for a while. I think I'll wait until you get some more bugs worked out. BTW, will you have your product manuals available for download eventually (PA scopes, etc)? I didn't see the links anywhere. Adding the manuals is a grate suggestion. I will add that to the list. Keep the suggestions coming. One of the reasons we make the switch is this platform is much more flexible. Mobile is fullt functional. Please give it a try! |
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Posted: 10/23/2015 2:52:29 PM EDT
[#35]
I received the sale e-mail. If I click a link in the e-mail I am forwarded to the clearance/sale section. However, if I open a new page, I don't see a link on it to any sales items. Am I just blind or is there a way to get there from the site directly?
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Posted: 10/23/2015 3:19:23 PM EDT
[#36]
I didn't get a sale email. Was the mailing list transferred over from the old site or do I need to sign up again? I reset my password and logged in just fine a few days ago
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Posted: 10/23/2015 5:04:00 PM EDT
[#37]
Can someone tell me how to access the "wish list"? I cannot seem to find anything about it. By the way, I am on a mobile device. I had a lot of items in my wish list that I had spent much time on researching and deciding between options. I hope that you can recover this information. It would be impossible for me to remember everything that was on my list if I had to start over.
As far as continuing "constructive criticism"... while I was browsing the latest sale items, I had to scroll though 9 pages of ammunition that I was not interested in just to find out that there wasn't any of the usual equipment on sale. Previously, I could have simply looked at an entire page of sale items in an instant. |
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Posted: 10/23/2015 7:23:49 PM EDT
[#38]
Quote HistoryQuoted:
I didn't get a sale email. Was the mailing list transferred over from the old site or do I need to sign up again? I reset my password and logged in just fine a few days ago sign up again, i did and got the email |
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Posted: 10/24/2015 12:10:24 AM EDT
[#39]
Just ran into a minor glitch, couldn't complete a checkout on an iPad as I couldn't click the "Update shipping" button. Had to go over to a desktop to finally snag a 1-6x ACSS .300BO scope. Completely unacceptable after waiting almost three whole minutes for the password reset e-mail!
 Nerd bits to reproduce it, Safari browser on iOS 9.1. |
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Posted: 10/24/2015 1:50:12 PM EDT
[#40]
Love PA but not digging the new layout. Overly complicated and it's a total task to browse the site on my android. The old layout was very simple and intuitive to browse and checkout.
I'll probably stick to buying PA stuff off their Amazon store. |
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Posted: 10/25/2015 1:27:47 PM EDT
[#41]
I actually like the website. Everything changes and it will take some getting used to, but I think it is nice. There are growing pains involved with such a big change as this and I am sure Primary Arms will get everything ironed out.
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Posted: 10/25/2015 8:21:23 PM EDT
[#42]
I'm also having trouble finding the wish list. I can add items too it, but there is no link to pull it up. I can only see it by adding an item to the list.
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Posted: 10/25/2015 11:21:14 PM EDT
[#43]
I don't know the reasons for the change. I am sure that it was necessary for some reason. But I really wish we could go back to the old website. I am sorry. But this is my opinion.
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Posted: 10/25/2015 11:47:08 PM EDT
[#44]
I really hate the new website. I think I've been on the PA website buying something for the last 6-7 years and I may have to start to look elsewhere. I loved how the old site showed everything on one page. So easy to find stuff and see what was on sale. It is so hard to navigate and the buttons aren't touch sensitive so I couldn't use the side panels on my iphone6. I also couldn't find any PA rails and I wanted to purchase one tonight. Your name isn't listed under rail manuf and they aren't under seekins either.
I'm sure I'll keep shopping with you guys but this is a real step back imo. I'll defiantly not browse the site anymore. It is just too hard to navigate. Give me simple and easy any day over cumbersome and pretty. |
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Posted: 10/27/2015 1:36:27 AM EDT
[#45]
Yea I'm not a fan of the new website either. I'll still be a loyal customer but the old site was just SO EASY to use. The categories were clear and you could see every part on one page. Just my 2 cents but if you switch back I won't be disappointed.
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Posted: 10/27/2015 6:06:35 AM EDT
[#46]
The new website straight up sucks.
I am sad at you, PA. 
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Posted: 10/27/2015 10:32:12 AM EDT
[#47]
The only thing I REALLY don't like is that when you look at the sale page you have to scroll through endless pages of scope covers. The old website listed the things that were on sale at the top and you could click on the category and see only those items.
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Posted: 10/27/2015 12:24:53 PM EDT
[#48]
I do not like the new website. It seems excessively complicated. Comparing the two, I prefer your old site. I will say the ability to view similar products from multiple manufacturers side by side is a nice addition.
This is not meant to be a criticism of PA service or products, I have and will continue to be a customer, but I don't like the new site. Maybe I'm just having a "Get off my lawn!" moment. |
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Posted: 10/27/2015 1:13:49 PM EDT
[#49]
Hmm. I'd love to "Check out Primary Arms Halloween Savings Event now thru 11/2!" as it is displayed in orange on the home page.. how do I do that?
The banner doesn't respond to clicks, I resubscribed to the emails, checked the FB page, and unless I'm missing some glaringly obvious button (wouldn't be the first time ), there's nothing else anywhere on the home page...
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Posted: 10/27/2015 1:33:51 PM EDT
[#50]
I can't reset my password.
It says my account is invalid. "Signin failed" |
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