Posted: 7/31/2014 3:26:05 PM EDT
[#28]
Quote History Quoted:
Synester06Gates: We want to get everyone their order as fast as possible. Our long-overdue system update/overhaul has resulted in much faster throughput for new orders placed in the system.
Unfortunately, there were a few orders, for whatever reason, that the old system refused to spit out when we did the conversion, eventhough we were assured that there would be no issues with the data transfer. We are going through the orders manually, checking them to make sure they were filled, but it is a painfully slow process. Your friend's order was undoubtedly in that batch. We apologize for the inconvenience. If you have not been in contact with CS, please IM us the order number and we will make sure it gets handled. View Quote View All Quotes View All Quotes Quote History Quoted:
Quoted:
Ridiculous. I have a buddy that was very hesitant to order from PSA because of the horror stories lately.
I convinced him to place the order for a blem middy - back on June 25th. Still haven't heard a thing about it. His order is marked as complete but no tracking number. Been that way for 3 weeks now. When I asked for an update, the response was something about a possible inventory error, yet they list the same upper with a bcg in the following weeks as well as the non blems. He's waited patiently, now I look like an idiot for recommending PSA and he's still sitting there with no upper and no money. Meanwhile those in this thread are getting theirs 1-2 weeks later
Absolutely ridiculous. I'm usually one of the first to defend PSA, but if they don't fix the situation, they'll likely be losing two customers.
Synester06Gates: We want to get everyone their order as fast as possible. Our long-overdue system update/overhaul has resulted in much faster throughput for new orders placed in the system.
Unfortunately, there were a few orders, for whatever reason, that the old system refused to spit out when we did the conversion, eventhough we were assured that there would be no issues with the data transfer. We are going through the orders manually, checking them to make sure they were filled, but it is a painfully slow process. Your friend's order was undoubtedly in that batch. We apologize for the inconvenience. If you have not been in contact with CS, please IM us the order number and we will make sure it gets handled.
Sent an IM back on the 25th of this month and the response I got was the inventory issue and that if I wanted to cancel they understood and also that they don't know when it would be back in stock. I will send another IM. Please get this taken care of. As I've said multiple times, I buy from PSA a LOT and probably spend more money than is financially responsible of me. This has been my second issue, but the lack of communication has been less than pleasing. If all is taken care of - awesome, I'll have no complaints. I look forward to what happens. Consider the IM sent.
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