Around April 2nd, I ordered a 14.7" Socom M4 with A2 bird cage flash suppressor and full auto bolt carrier.  To make a long story short, I received a 14.7" with a phantom flash suppressor and a semi auto bolt carrier group.  I talked to CMMG, and I sent the upper back to them along with the BCG.  About a week later I received the upper I originally ordered, but now it doesn't have the carry handle...........


I called CMMG two times about this, and they took my information again, but its been about 2 more weeks and i haven't heard anything since.  I'm starting to think they have forgotten about me.  Its frustrating to have kickass m4, but not have any sight for it.

CMMG please fix this!  I still love your products, and appreciate how you fixed the first problem, but please send me a carry handle!

Hey Swampfox......I'd like to know if CMMG made this right with you? I'm currently contemplating another AR purchase and they were on my list. I'd like to know how they are on customer service before I lay down the cash!

smitty

CMMG did make this right, however I had to call them mulitple times about the carry handle.  I would say CMMG has great customer service, if you get the right person on the phone (someone who know's AR's), but otherwise, you might find yourself talking to someone on the phone that has no idea what you are talking about, and hopefully they transfer your call to someone with more experience.

The problem I had with my order was that they originally sent me the wrong gun.  I ordered a 14.7" M4 with A2 birdcage, they sent me a 14.5" with phantom flash suppressor.  They made this problem right the first day I called, I sent them back the entire upper, they sent me the new one, except without the carry handle.  I had to call about 4 times on 4 different days to finally get someone who took care of my problem.  The others took my info, but apparently never sent the item to me.  Once I did get through to someone that could help me, it took 2 days for it to arrive in the mail.  CMMG ships pretty quick.

All things considered, I would recommend CMMG.  I love everything about my m4, and it was well worth the wait.  I am thankful they took care of all my problems, as I'm sure other manufacturers may not have done so.

Swampfox, you need to look at your BCG and make sure the gas key is staked properly.  I just got my M4 today and the gas key has not even a hint of staking.  Also, there is no rollmark identification on the barrel.  How can this be???  They also put the wrong Phantom on mine.  THEY ALSO FORGOT TO SEND THE CARRY HANDLE/SIGHT RAIL THAT I PAID EXTRA FOR.
    Looks like I will also be sending back the upper to be fixed...    hinking.gif

Quoted: Swampfox, you need to look at your BCG and make sure the gas key is staked properly.  I just got my M4 today and the gas key has not even a hint of staking.  Also, there is no rollmark identification on the barrel.  How can this be???  They also put the wrong Phantom on mine.  THEY ALSO FORGOT TO SEND THE CARRY HANDLE/SIGHT RAIL THAT I PAID EXTRA FOR.     Looks like I will also be sending back the upper to be fixed...

For the barrel marking look on the bottom of the barrel under tha handguards. This is where they mark them. Sucks about the other stuff though....
CMMG will make it right they have always served me well.