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Posted: 12/12/2015 10:21:14 AM EDT
[#1]
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Yeah, I have always thought they should hire more professional artists to do their laser etchings. |
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Posted: 12/14/2015 3:39:14 AM EDT
[#2]
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Please post a picture..... Also be careful when shooting your AR, it might get dirty or scratched. |
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Posted: 12/14/2015 11:51:17 AM EDT
[#3]
Quote HistoryQuoted:
Please post a picture..... Also be careful when shooting your AR, it might get dirty or scratched. Quote HistoryQuoted:
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Also be careful when shooting your AR, it might get dirty or scratched. 
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Posted: 12/14/2015 12:26:33 PM EDT
[#4]
Quote HistoryQuoted:
Please post a picture..... Also be careful when shooting your AR, it might get dirty or scratched. Quote HistoryQuoted:
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Please post a picture..... Also be careful when shooting your AR, it might get dirty or scratched. I'll gladly scratch and dirty my own ar, but I don't pay non blem pricing for a blem piece. Thanks for your intelligent reply. |
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Posted: 12/14/2015 1:35:43 PM EDT
[#5]
Pierre,
Just looked thru the email history. I think we have sent you 8 comms on this issue already. We received your complaint about the laser artwork on BCM complete upper receiver group. We offered to send you a Prepaid FedEx label to return it to us for inspection and possible replacement. You refused because you did not want to “wait for another upper weeks later”. We then guaranteed we would turn it around within ONE business day, and emailed you the Prepaid FedEx return label. You refused stating; “As an Leo I don't have time to be repackaging and sending off items.” |
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Posted: 12/14/2015 1:59:17 PM EDT
[#6]
This is my duty weapon since I just got off fto, I rather not be without my only superior weapon while on the road. In what shipping would have cost plus hassle you could of at least offered to refund the difference of what a blemished upper would be since that is what I received.
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Posted: 12/14/2015 2:51:21 PM EDT
[#7]
Quote HistoryQuoted:
Pierre, Just looked thru the email history. I think we have sent you 8 comms on this issue already. We received your complaint about the laser artwork on BCM complete upper receiver group. We offered to send you a Prepaid FedEx label to return it to us for inspection and possible replacement. You refused because you did not want to “wait for another upper weeks later”. We then guaranteed we would turn it around within ONE business day, and emailed you the Prepaid FedEx return label. You refused stating; “As an Leo I don't have time to be repackaging and sending off items.” Not much more you can ask of a company than that. |
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Posted: 12/14/2015 3:00:02 PM EDT
[#8]
Looks to me that BCM did offer outstanding customer service on this issue and your refusal to take advantage of their offer is not the fault of BCM.
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Posted: 12/14/2015 3:14:22 PM EDT
[#9]
Quote HistoryQuoted:
Looks to me that BCM did offer outstanding customer service on this issue and your refusal to take advantage of their offer is not the fault of BCM. I don't see what's so outstanding they offered to look at it. That's pretty basic for any company I would hope. I was just leaving my feedback I'm not expecting anything at all from them I'm taking care of it myself. Glad everyone else has had great experiences. With how competetive and flooded the ar market is I was expecting more but oh well. |
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Posted: 12/14/2015 4:43:59 PM EDT
[#10]
Quote HistoryQuoted:
We offered to send you a Prepaid FedEx label to return it to us for inspection and possible replacement. You refused because you did not want to “wait for another upper weeks later”. We then guaranteed we would turn it around within ONE business day, and emailed you the Prepaid FedEx return label. You refused stating; “As an Leo I don't have time to be repackaging and sending off items.” Quote HistoryQuoted:
We offered to send you a Prepaid FedEx label to return it to us for inspection and possible replacement. You refused because you did not want to “wait for another upper weeks later”. We then guaranteed we would turn it around within ONE business day, and emailed you the Prepaid FedEx return label. You refused stating; “As an Leo I don't have time to be repackaging and sending off items.” Quoted:
I don't see what's so outstanding they offered to look at it. That's pretty basic for any company I would hope. I was just leaving my feedback I'm not expecting anything at all from them I'm taking care of it myself. Glad everyone else has had great experiences. With how competetive and flooded the ar market is I was expecting more but oh well. So with all those other "uber rifles" you've owned, you only have ONE to use for duty? There isn't, say, a spare in the armory? Don't expect a company to give you money, if you won't even let them inspect it. How they f*ck are they to know if it was actual manufacture defect or something that happened after it left them and went to a retailer, or from retailer to you? Maybe it was a blem, yet the retailer you bought it from advertised wrong? Or they grabbed from the wrong pile? |
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Posted: 12/14/2015 5:05:13 PM EDT
[#11]
Quote HistoryQuoted:
I don't see what's so outstanding they offered to look at it. That's pretty basic for any company I would hope. I was just leaving my feedback I'm not expecting anything at all from them I'm taking care of it myself. Glad everyone else has had great experiences. With how competetive and flooded the ar market is I was expecting more but oh well. Quote HistoryQuoted:
Quoted:
Looks to me that BCM did offer outstanding customer service on this issue and your refusal to take advantage of their offer is not the fault of BCM. I don't see what's so outstanding they offered to look at it. That's pretty basic for any company I would hope. I was just leaving my feedback I'm not expecting anything at all from them I'm taking care of it myself. Glad everyone else has had great experiences. With how competetive and flooded the ar market is I was expecting more but oh well. Expecting more than they offered?  They offered you a very reasonable option with free shipping if i read correctly. Guess you can't please everyone. I wish you good luck.
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Posted: 12/14/2015 5:19:07 PM EDT
[#12]
Quote HistoryQuoted:
Expecting more than they offered? They offered you a very reasonable option with free shipping if i read correctly. Guess you can't please everyone. I wish you good luck.Quote HistoryQuoted:
Quoted:
Quoted:
Looks to me that BCM did offer outstanding customer service on this issue and your refusal to take advantage of their offer is not the fault of BCM. I don't see what's so outstanding they offered to look at it. That's pretty basic for any company I would hope. I was just leaving my feedback I'm not expecting anything at all from them I'm taking care of it myself. Glad everyone else has had great experiences. With how competetive and flooded the ar market is I was expecting more but oh well. Expecting more than they offered? They offered you a very reasonable option with free shipping if i read correctly. Guess you can't please everyone. I wish you good luck.+1 |
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Posted: 12/14/2015 5:20:48 PM EDT
[#13]
Op will be a incredible asset to his department.
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Posted: 12/14/2015 10:26:40 PM EDT
[#14]
What customer service options would you be looking for outside of what they offered?
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Posted: 12/14/2015 11:07:53 PM EDT
[#15]
Quote HistoryQuoted:
What customer service options would you be looking for outside of what they offered? He said he wants MONEY, the difference between a blem and new, and not even giving BCM the chance to inspect it. I can already hear this guy on the stand. ETA- morals |
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Posted: 12/14/2015 11:54:35 PM EDT
[#16]
FAIL!
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Posted: 12/15/2015 8:26:53 AM EDT
[#17]
I feel a lot of butthurt in the Force.
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Posted: 12/16/2015 9:48:39 PM EDT
[#18]
Leave him alone guys, he's a victim, just like all the people he serves...
This will not end well...for him... |
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Posted: 12/17/2015 7:22:27 AM EDT
[#19]
Quote HistoryQuoted:
Do you have time (  ) to post pictures?
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Posted: 12/17/2015 5:03:53 PM EDT
[#20]
I'd love to see the engraving.
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Posted: 12/17/2015 5:56:35 PM EDT
[#21]
OP is one of those customers.
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Posted: 12/18/2015 10:26:41 AM EDT
[#22]
Quote HistoryQuoted:
OP is one of those customers. Such LEO Much status WOW I remember my first patrol. |
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Posted: 12/18/2015 11:05:39 AM EDT
[#23]
Quote HistoryQuoted:
Such LEO Much status WOW I remember my first patrol. Quote HistoryQuoted:
Quoted:
OP is one of those customers. Such LEO Much status WOW I remember my first patrol. Just because someone says they are something on the interwebs, doesn't mean they actually are. I highly doubt that he is. |
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Posted: 12/18/2015 12:21:51 PM EDT
[#24]
Quote HistoryQuoted:
Just because someone says they are something on the interwebs, doesn't mean they actually are. I highly doubt that he is. Quote HistoryQuoted:
Quoted:
Quoted:
OP is one of those customers. Such LEO Much status WOW I remember my first patrol. Just because someone says they are something on the interwebs, doesn't mean they actually are. I highly doubt that he is. He probably is, I don't doubt that. He said he just got done with FTO which means he is new as shit. I was a proud mother fucker when I was new. Now days in this culture and environment you couldn't pay me to just throw around that I was an LEO. Thank god for career changes
but for real OP if it is your duty rifle aesthetics should be the LEAST of your worries. And its a duty rifle that fucker is going to be thrown in a rack, thrown in the trunk, thrown down the driveway etc etc. but hey bad laser etching.. its your funeral pal.. |
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Posted: 12/18/2015 1:29:57 PM EDT
[#25]
Quote HistoryQuoted:
He probably is, I don't doubt that. He said he just got done with FTO which means he is new as shit. I was a proud mother fucker when I was new. Now days in this culture and environment you couldn't pay me to just throw around that I was an LEO. Thank god for career changes
but for real OP if it is your duty rifle aesthetics should be the LEAST of your worries. And its a duty rifle that fucker is going to be thrown in a rack, thrown in the trunk, thrown down the driveway etc etc. but hey bad laser etching.. its your funeral pal.. Quote HistoryQuoted:
Quoted:
Quoted:
Quoted:
OP is one of those customers. Such LEO Much status WOW I remember my first patrol. Just because someone says they are something on the interwebs, doesn't mean they actually are. I highly doubt that he is. He probably is, I don't doubt that. He said he just got done with FTO which means he is new as shit. I was a proud mother fucker when I was new. Now days in this culture and environment you couldn't pay me to just throw around that I was an LEO. Thank god for career changes
but for real OP if it is your duty rifle aesthetics should be the LEAST of your worries. And its a duty rifle that fucker is going to be thrown in a rack, thrown in the trunk, thrown down the driveway etc etc. but hey bad laser etching.. its your funeral pal.. My thoughts exactly. If it's your duty rifle, it won't be looking pretty for much longer. The last thing I'd be worried about is a laser engraving. |
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Posted: 12/18/2015 1:35:37 PM EDT
[#26]
be careful OP. BCM might blacklist you now lol. I remember a while back a person was complaining about something stupid and bcm bent over backwards to take care of the customer but he still was being a stick in the mud. I seem to remember they refunded his money or something but then when the panic occurred he tried to order some bcgs or something like that only to have bcm cancel his orders. I have nightmares of being placed on bcms blacklist lol. I have 5 of their uppers and love bcm since they are in wisconsin. I am saving up for their bcm mk12 with the kmr forearm. I also love their gunfighter stocks! Anyway, i bet you anything the next time you go to order you order will be canceled. Just a hunch ;)
Btw, bcm if you ever need to hire a cpa/accountant let me know....i would move from madison in a heartbeat to come work for a sweet company like yours :) |
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Posted: 12/18/2015 6:35:08 PM EDT
[#27]
What more can you expect OP? Like really?
Apparently you have the time to post on an industry forum though....
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Posted: 12/18/2015 8:02:24 PM EDT
[#28]
This can't be a serious post...
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Posted: 12/19/2015 8:32:23 AM EDT
[#29]
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. After reading through this thread, I am glad I moved from the state or Florida. Please pull your panties outta your crack, man up, and grow a flippin pair! BCM has generously offered to take a look at this and replace if they we feel warranted, WITH a one day turn around, and you are still whining get like a little girl? Seriously........? |
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Posted: 12/20/2015 3:15:47 PM EDT
[#30]
I never even looked at my uppers to see if they have clear and precise edges, and it's been over a year.
Guess I'll have something to complain about later. |
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Posted: 12/30/2015 3:02:27 PM EDT
[#31]
Sounds more like OP wants a safe queen than a duty rifle.
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Posted: 12/31/2015 11:08:16 AM EDT
[#32]
Doesn't BCM have a poster that says safe queens need not apply?
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Posted: 12/31/2015 1:28:09 PM EDT
[#33]
Ive found it's best to just fire some types of customers.
What type you ask ? This type. |
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Posted: 12/31/2015 9:55:12 PM EDT
[#34]
The OP must patrol inside an office then. My rifles take a beating riding patrol.
Whats the purpose of this thread? They offered to take it back? You need to remove the sand from your vagina and quit making the rest of us look bad. |
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Posted: 12/31/2015 10:33:40 PM EDT
[#35]
OP. Sounds like a real piece of work...
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Posted: 1/2/2016 5:08:16 AM EDT
[#36]
Quote HistoryQuoted:
The OP must patrol inside an office then. My rifles take a beating riding patrol. Whats the purpose of this thread? They offered to take it back? You need to remove the sand from your vagina and quit making the rest of us look bad. OP's en-route to being a call taker, not a call maker...gotta keep those boots shiny! |
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Posted: 1/5/2016 3:04:21 PM EDT
[#37]
Wow.
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Posted: 1/8/2016 5:13:52 PM EDT
[#38]
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." Very bad form. |
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Posted: 1/8/2016 5:27:31 PM EDT
[#39]
Ahhh the Internet...... I love this shit
You do realize that laser etching is gay, and that you are extra gay for being gay about your gayness? |
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Posted: 1/8/2016 5:35:00 PM EDT
[#40]
Wow.
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Posted: 1/8/2016 5:54:25 PM EDT
[#41]
Popcorn.gif
What is this guy thinking? |
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Posted: 1/8/2016 6:36:55 PM EDT
[#42]
What a fucking douche
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Posted: 1/8/2016 9:01:47 PM EDT
[#43]
Quote HistoryBravoCompanyUSA: Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." alva8193, is the part in red true? |
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Posted: 1/8/2016 11:14:15 PM EDT
[#44]
Quote HistoryQuoted:
Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." Very bad form. Quote HistoryQuoted:
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." Very bad form. I thought the mental evaluation they give Aspiring police Officers was meant to weed out people with duel personalities. |
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Posted: 1/9/2016 12:57:24 AM EDT
[#45]
Somebody sounds like a twat.
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Posted: 1/9/2016 1:54:47 AM EDT
[#46]
Fucking Pierre? LOL!
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Posted: 1/9/2016 9:48:10 AM EDT
[#47]
Best case scenario: This emo fraudster is not actually a solo cop making judgement calls on the street all by himself.
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Posted: 1/9/2016 10:17:10 AM EDT
[#48]
Quote HistoryQuoted:
alva8193, is the part in red true? Quote HistoryQuoted:
BravoCompanyUSA:
Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." alva8193, is the part in red true? Shit's getting real now... 
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Posted: 1/9/2016 10:48:11 AM EDT
[#49]
OP is a faggot, fuck him. I really hope BCM gets the real police involved.
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Posted: 1/9/2016 10:48:55 AM EDT
[#50]
Quote HistoryQuoted:
Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." Very bad form. Quote HistoryQuoted:
Quoted:
After owning DD's, noveskes, and mega...I figured it was time to get a bcm. I received my upper receiver group and the laser etched BCM logo on the upper is all scratched up and ridged the letters don't have clear edges. Contacted bcm and wasn't happy at all with their resolution. First bcm product and most likely last. Might be a small issue but customer service should give options. Mr Pierre Uzcategui, Does your LE Department know you just committed fraud? You just contacted your charge card company requesting a full refund, stating your VISA credit card charge to purchase this merchandise was an "unauthorized charge." Very bad form. That just happened. 
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