Hello AR15.com,
Someone alerted me to the existence of this thread. Here's the timeline for interested parties:
Oct 7, Order #2054 placed 11:09AM PST, Delivery was our standard rate for orders less than <$100 (There is no option for priority service:
)
Oct 7, 4:57PM - A shipping label is generated:
Oct 8th, Thursday - We are closed.
Oct 9, e-mail was sent to our email address that sends the labels out - this is monitored but sometimes our Google Apps places it in the updates box so it gets overlooked.
Oct 9, customer emails that it has been four days and wants an update - 4:11PM (Note: It's been one business day.)
I reply that I will send this to Andy (S&R) and that I will credit him all shipping costs - 4:45PM
Oct 10 - Andy has not responded yet, so customer e-mails again.
Oct 11 (SUNDAY: We are closed.) - Customer e-mails again, not sure what's going on so I go in the shop (on day off) to see what the heck is going on:
I also send him a refund of shipping as promised and a 10% item credit:
USPS Confirming pickup (bull!):
(This is just the one I manually did - we have an automatic reoccurring scheduled pickup.)
Order screen overview:
P.S.: Thank you for the personality assessment Derek.
Also, If you still are not satisfied that we tried to do everything we can, let me know and I'll refund the other 90% and you can keep the gas block.