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Posted: 9/27/2014 8:04:36 PM EDT
Local gunstore was having a sale on 1022's.
I recently traded mine off & needed one. I go in, ask for the $199.00 1022 & am handed a blue steel 1022 with nice walnut stock. Is this the 199.00 1022? yes I'll take it. Let's do this. fill out 4733 go to cash register & it rings up at $279.00 Salesman oks override & I walk out with rifle for $199.00 & tax.($228.99) 30 mins later I get a phone call saying I have wrong rifle. The rifle was never out of my sight during the entire transaction. I tell them I'll check my reciept. If it matches,( and I know it does,) they have my money & I have my rifle. I then get a phone call from the salesman trying to guilt me into to bringing it back. "I'll have to make up the difference." he whine s on the message. They're acting like I stole the rifle! I decide I've had enough of this crap & call the store to ask for the owner. At this point I just want my money back so I drive back to the store, complain to the manager & let him hear the pathetic insulting message his salesman left me. "What do you want me to do?" he asks, "Have the store eat the difference?". I told the manager he can refund my money & I'll take my business elsewhere. Also I'll tell everyone I know about what and how this happened. (I was planning on buying at least 2 more 1022's). Looks like he saved the business about $50 but lost at least 3 sales. I told the manager I expected the owner to contact me Monday. We'll see if I get a call from the owner. (My wife knows the owners wife.) Really too bad, that 1022 had a really purty stock. Guess I'll just get one online. Should I have just kept the rifle & blew off the phone calls? The salesman did sell me that rifle for $199.00. Of course I do believe in Karma so maybe I did do the right thing. Hessian-1 
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Posted: 9/27/2014 8:07:59 PM EDT
[#1]
Bye Felicia
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Posted: 9/27/2014 8:09:09 PM EDT
[#2]
TLDR:
OP did the right thing. Store staff were dicks, and it cost them future business. |
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Posted: 9/27/2014 8:10:35 PM EDT
[#3]
I'd tell the salesman to pound sand. Deal was made and paid.
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Posted: 9/27/2014 8:11:58 PM EDT
[#4]
the salesman made a mistake. you didn't know a mistake was made until they notified you. You did nothing wrong. My business would have ate the difference and chalked it up on the lesson learned board. |
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Posted: 9/27/2014 8:13:02 PM EDT
[#5]
Quote HistoryQuoted: I'd tell the salesman to pound sand. Deal was made and paid. |
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Posted: 9/27/2014 8:17:36 PM EDT
[#6]
Quote HistoryQuoted:
My business would have ate the difference and chalked it up on the lesson learned board. Exactly. A business, well a good business, cannot tell their customer that they screwed up and want more money after a deal is done. |
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Posted: 9/27/2014 8:18:08 PM EDT
[#7]
15% sales tax?
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Posted: 9/27/2014 8:18:37 PM EDT
[#8]
How did it shoot?
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Posted: 9/27/2014 8:21:18 PM EDT
[#9]
I would have kept it and never gone back for being whiney bitches.
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Posted: 9/27/2014 8:22:22 PM EDT
[#10]
No fucking way would I have given it back. And I still wouldn't have shopped there again.
Dicks.
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Posted: 9/27/2014 8:25:23 PM EDT
[#11]
Quote HistoryQuoted:
No fucking way would I have given it back. And I still wouldn't have shopped there again. Dicks. Ed Zachary |
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Posted: 9/27/2014 8:28:13 PM EDT
[#12]
Quote HistoryQuoted:
15% sales tax? 9% tax $10 background check |
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Posted: 9/27/2014 8:37:08 PM EDT
[#13]
Quote HistoryQuoted:
Quote HistoryQuoted:
Quoted:
I'd tell the salesman to pound sand. Deal was made and paid. This right here. If you would have paid for the $300 dollar one and walked out with the $200 dollar one, you think they would have chased you down to correct the issue? |
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Posted: 9/27/2014 8:39:27 PM EDT
[#14]
Quote HistoryQuoted:
I'd tell the salesman to pound sand. Deal was made and paid. +2 |
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Posted: 9/27/2014 8:40:47 PM EDT
[#15]
Quote HistoryQuoted:
9% tax $10 background check Quote HistoryQuoted:
Quoted:
15% sales tax? 9% tax $10 background check That shits not included when you're buying from them? 
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Posted: 9/27/2014 8:41:00 PM EDT
[#16]
Quote HistoryQuoted:
9% tax $10 background check Quote HistoryQuoted:
Quoted:
15% sales tax? 9% tax $10 background check They charge $10 to make a phone call, for a gun they already sold you. 
ETA: fuck that place |
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Posted: 9/27/2014 8:43:50 PM EDT
[#17]
Interesting situation...
Did you have to pass and pay-for a background check? I would have said, "I left with the rifle you sold me." |
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Posted: 9/27/2014 8:45:17 PM EDT
[#18]
People make mistakes and I would hate to see a salesmen pay for one if the owner was going to make him eat the difference, but I doubt that would
happen in this case. I think if the sales guy was a douche I would have said sorry but I have been shooting the crap out of it since I got home and you cannot sell a used gun as new soooo. |
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Posted: 9/27/2014 8:48:35 PM EDT
[#19]
It rang up at $279 and he hit override? Sounds like it should be your rifle.
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Posted: 9/27/2014 8:48:39 PM EDT
[#20]
if your wife knows the owners wife, it sounds like time to get some staff fired.
If I owned that place, I'd fire both the salesman and the manager. The saleman for harassing a customer for a mistake he made (making my business look bad, not taking responsibility for his own actions), and the manager for not taking decisive action to ensure that future sales weren't lost due to customer irritation. This can't be the first time this has happened. |
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Posted: 9/27/2014 8:52:34 PM EDT
[#21]
Why would he have had to make up the difference?
Was there, in fact, a 10/22 on sale for 199 bucks there? Where did you see the ad for this? I'm getting bait and switch spider sense vibes. |
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Posted: 9/27/2014 8:52:40 PM EDT
[#22]
Still getting my head around the store manager asking a customer "What do you want me to do, make up the difference?" As though it was the customers fault that the salesman told him $199 and rang it out for $199.
The level of customer service in this day and age is disgusting. The other day in a Kroger store, I needed to pick up a few things and on the way to the register, I found one of the packages of food was open off the shelf, a tear in the plastic, nothing major, but open. I was just out of the aisle and saw an employee and told them about it. They told me to take it to customer service. I said "No, you're an employee and this is a defective product, I am giving it to you to take care of." She looked at me with a stunned look of surprise and then walked off like it was my fault. You don't make a customer take defective products to another area halfway across the store, you take care of it. |
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Posted: 9/27/2014 8:55:07 PM EDT
[#23]
Quote HistoryQuoted:
I'd tell the salesman to pound sand. Deal was made and paid. |
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Posted: 9/27/2014 8:56:53 PM EDT
[#24]
I would have shot a few hundred rounds out of it, and returned it dirty.
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Posted: 9/27/2014 8:59:37 PM EDT
[#25]
Once he overrode the price that's their problem.
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Posted: 9/27/2014 9:00:23 PM EDT
[#26]
Should have bought three rifles.
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Posted: 9/27/2014 9:00:35 PM EDT
[#27]
Quote HistoryQuoted:
I'd tell the salesman to pound sand. Deal was made and paid. This is the answer. |
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Posted: 9/27/2014 9:01:05 PM EDT
[#28]
Should have bought three rifles.
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Posted: 9/27/2014 9:01:18 PM EDT
[#29]
I don't get why they wanted him to just return the rifle rather than exchange it for the one that was actually on sale.
Unless there wasn't one on sale for that price and it was just bait and switch. |
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Posted: 9/27/2014 9:04:24 PM EDT
[#30]
I had a clerk in a gun shop make a $100 error in my favor once.
I didn't realize it until I got home and began looking over the paperwork. I went back and showed the manager what happened, and gave them their $100 back. They thanked me for my honesty. Was I being a chump by doing that? Should I have just kept my mouth shut? Some might say yes. My conscience would have bothered me though. The clerk who made the mistake was a Vietnam vet, and I was afraid the guy might get fired once the error was discovered. No way did I want that on my conscience. |
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Posted: 9/27/2014 9:08:07 PM EDT
[#31]
Quoted:
Local gunstore was having a sale on 1022's. I recently traded mine off & needed one. I go in, ask for the $199.00 1022 & am handed a blue steel 1022 with nice walnut stock. Is this the 199.00 1022? yes I'll take it. Let's do this. fill out 4733 go to cash register & it rings up at $279.00 Salesman oks override & I walk out with rifle for $199.00 & tax.($228.99) 30 mins later I get a phone call saying I have wrong rifle. The rifle was never out of my sight during the entire transaction. I tell them I'll check my reciept. If it matches,( and I know it does,) they have my money & I have my rifle. I then get a phone call from the salesman trying to guilt me into to bringing it back. "I'll have to make up the difference." he whine s on the message. They're acting like I stole the rifle! I decide I've had enough of this crap & call the store to ask for the owner. At this point I just want my money back so I drive back to the store, complain to the manager & let him hear the pathetic insulting message his salesman left me. "What do you want me to do?" he asks, "Have the store eat the difference?". I told the manager he can refund my money & I'll take my business elsewhere. Also I'll tell everyone I know about what and how this happened. (I was planning on buying at least 2 more 1022's). Looks like he saved the business about $50 but lost at least 3 sales. I told the manager I expected the owner to contact me Monday. We'll see if I get a call from the owner. (My wife knows the owners wife.) Really too bad, that 1022 had a really purty stock. Guess I'll just get one online. Should I have just kept the rifle & blew off the phone calls? The salesman did sell me that rifle for $199.00. Of course I do believe in Karma so maybe I did do the right thing. Hessian-1
Did you know it was a more expensive version, that's why you asked? |
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Posted: 9/27/2014 9:09:16 PM EDT
[#32]
Quote HistoryQuoted: I had a clerk in a gun shop make a $100 error in my favor once. I didn't realize it until I got home and began looking over the paperwork. I went back and showed the manager what happened, and gave them their $100 back. They thanked me for my honesty. Was I being a chump by doing that? Should I have just kept my mouth shut? Some might say yes. My conscience would have bothered me though. The clerk who made the mistake was a Vietnam vet, and I was afraid the guy might get fired once the error was discovered. No way did I want that on my conscience. |
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Posted: 9/27/2014 9:19:38 PM EDT
[#33]
Quote HistoryQuoted:
Did you know it was a more expensive version, that's why you asked? Quote HistoryQuoted:
Quoted:
Local gunstore was having a sale on 1022's. I recently traded mine off & needed one. I go in, ask for the $199.00 1022 & am handed a blue steel 1022 with nice walnut stock. Is this the 199.00 1022? yes I'll take it. Let's do this. fill out 4733 go to cash register & it rings up at $279.00 Salesman oks override & I walk out with rifle for $199.00 & tax.($228.99) 30 mins later I get a phone call saying I have wrong rifle. The rifle was never out of my sight during the entire transaction. I tell them I'll check my reciept. If it matches,( and I know it does,) they have my money & I have my rifle. I then get a phone call from the salesman trying to guilt me into to bringing it back. "I'll have to make up the difference." he whine s on the message. They're acting like I stole the rifle! I decide I've had enough of this crap & call the store to ask for the owner. At this point I just want my money back so I drive back to the store, complain to the manager & let him hear the pathetic insulting message his salesman left me. "What do you want me to do?" he asks, "Have the store eat the difference?". I told the manager he can refund my money & I'll take my business elsewhere. Also I'll tell everyone I know about what and how this happened. (I was planning on buying at least 2 more 1022's). Looks like he saved the business about $50 but lost at least 3 sales. I told the manager I expected the owner to contact me Monday. We'll see if I get a call from the owner. (My wife knows the owners wife.) Really too bad, that 1022 had a really purty stock. Guess I'll just get one online. Should I have just kept the rifle & blew off the phone calls? The salesman did sell me that rifle for $199.00. Of course I do believe in Karma so maybe I did do the right thing. Hessian-1
Did you know it was a more expensive version, that's why you asked? what else is he supposed to do? he asked and was told otherwise. if he had let it go unnoticed, that would be one thing. he tried to point it out. |
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Posted: 9/27/2014 9:19:57 PM EDT
[#34]
Quote HistoryQuoted:
I don't get why they wanted him to just return the rifle rather than exchange it for the one that was actually on sale. Unless there wasn't one on sale for that price and it was just bait and switch. I thought this also so I asked the manager to see the $199.00 rifle. He brought one out, I thought about it and after all the BS I decided on a refund. Perhaps I should email this thread to the business owner. I still want/need a 1022. I just won't buy it from "them." |
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Posted: 9/27/2014 9:24:23 PM EDT
[#35]
I found that a good gunshop that knows your face is a nice thing. I made a lowball offer on a shotgun once and the owner said he knows I've purchased several from him in the past so he accepted it. All told I've purchased 8 guns at that shop, and a lot more money spent on reloading stuff over the years.
It's worth the hassle and make sure you shop there again, they'll appreciate it and should show the appreciation down the road. |
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Posted: 9/27/2014 9:25:02 PM EDT
[#36]
$100.00 isn't going to make or brake a stores monthly numbers, but it sure as hell can establish its reputation.
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Posted: 9/27/2014 9:35:52 PM EDT
[#37]
Quote HistoryQuoted:
I thought this also so I asked the manager to see the $199.00 rifle. He brought one out, I thought about it and after all the BS I decided on a refund. Perhaps I should email this thread to the business owner. I still want/need a 1022. I just won't buy it from "them." Quote HistoryQuoted:
Quoted:
I don't get why they wanted him to just return the rifle rather than exchange it for the one that was actually on sale. Unless there wasn't one on sale for that price and it was just bait and switch. I thought this also so I asked the manager to see the $199.00 rifle. He brought one out, I thought about it and after all the BS I decided on a refund. Perhaps I should email this thread to the business owner. I still want/need a 1022. I just won't buy it from "them." Probably would have charged you $10 for another background check. |
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Posted: 9/27/2014 10:00:52 PM EDT
[#38]
Quote HistoryQuoted:
Did you know it was a more expensive version, that's why you asked? Quote HistoryQuoted:
Quoted:
Local gunstore was having a sale on 1022's. I recently traded mine off & needed one. I go in, ask for the $199.00 1022 & am handed a blue steel 1022 with nice walnut stock. Is this the 199.00 1022? yes I'll take it. Let's do this. fill out 4733 go to cash register & it rings up at $279.00 Salesman oks override & I walk out with rifle for $199.00 & tax.($228.99) 30 mins later I get a phone call saying I have wrong rifle. The rifle was never out of my sight during the entire transaction. I tell them I'll check my reciept. If it matches,( and I know it does,) they have my money & I have my rifle. I then get a phone call from the salesman trying to guilt me into to bringing it back. "I'll have to make up the difference." he whine s on the message. They're acting like I stole the rifle! I decide I've had enough of this crap & call the store to ask for the owner. At this point I just want my money back so I drive back to the store, complain to the manager & let him hear the pathetic insulting message his salesman left me. "What do you want me to do?" he asks, "Have the store eat the difference?". I told the manager he can refund my money & I'll take my business elsewhere. Also I'll tell everyone I know about what and how this happened. (I was planning on buying at least 2 more 1022's). Looks like he saved the business about $50 but lost at least 3 sales. I told the manager I expected the owner to contact me Monday. We'll see if I get a call from the owner. (My wife knows the owners wife.) Really too bad, that 1022 had a really purty stock. Guess I'll just get one online. Should I have just kept the rifle & blew off the phone calls? The salesman did sell me that rifle for $199.00. Of course I do believe in Karma so maybe I did do the right thing. Hessian-1
Did you know it was a more expensive version, that's why you asked? I asked for the $199.00 1022. He indicated that it was the $199.00 1022. I really didn't care if it was high speed low drag or whatever. He commented several times about the pretty wood & I asked if this was the $199.00 gun. He assured me it was. I need a 1022 to put in a choate folder, or not. I switch out barrels, stocks, sights, etc. Bottom line, I filled out paperwork on that gun, which was represented as the $199.00 ruger. I paid what they asked & left the store with the gun. Transaction complete. They then called me. Insulted me. (Implied that I had some how "gotten over on them" & asked me to "do the right thing" because the salesman would have to "make it up.") That's ok though. I plan to continue "doing the right thing" and will vote with my wallet & encourage others to do the same. I'm tired of the petty BS I'll just buy elsewhere. |
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Posted: 9/27/2014 10:07:27 PM EDT
[#39]
Once I did the 4473, it's my weapon with my name on it and it is not coming back.
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Posted: 9/27/2014 10:15:36 PM EDT
[#40]
I would have kept the rifle. They sold it to you for $200, not your fault they meant to charge you more.
ETA: What's the store? |
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Posted: 9/27/2014 10:23:47 PM EDT
[#41]
Did you ask them how they were going to handle the 4473? Are they going to cancel it or can they even do that? Once the 4473 is approved and gun was paid for it was yours. As to the money I would have waited till Monday and spoke to the owner before I returned the rifle, if I returned rifle that is. You asked the salesman if it was the $199 version and he assured you it was and he changed the price so its on him.
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Posted: 9/27/2014 10:30:00 PM EDT
[#42]
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Posted: 9/27/2014 10:45:56 PM EDT
[#43]
So were they going to falsify that 4733 when you brought the gun back or they did?
And they charged you $10 to sell you a gun? No fucken way would I have given those crooks back my, after doing the paper work, 1022. When I buy a gun from somebody, the paper work is a given. Actually never heard of that before either. |
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Posted: 9/27/2014 10:52:16 PM EDT
[#44]
I would have told them to get fucked. Once that rifle leaves the store it is used. A hundred dollars is chump change compared to advertising your business as fucked up as they are.
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Posted: 9/28/2014 11:43:39 AM EDT
[#45]
Quote HistoryQuoted:
I would have kept the rifle. They sold it to you for $200, not your fault they meant to charge you more. ETA: What's the store? I'm not saying until if/after I talk to the owner on Monday. It's not like I was buying a toilet brush, it was a serialized item! |
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Posted: 9/28/2014 11:56:59 AM EDT
[#46]
I would tell them to eat me.
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Posted: 9/28/2014 11:59:47 AM EDT
[#47]
Think about it.. Would that work the other way around..?
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Posted: 9/28/2014 12:03:59 PM EDT
[#48]
store-"Sir, we seem to have sold you the wrong rifle"
you- "oh, really ?...well.. im at the range, just put 500 rnds through her,"......"still want it back ?" store-"nevermind sir." |
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Posted: 9/28/2014 12:08:07 PM EDT
[#49]
Tag for what the owner has to say.
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Posted: 9/28/2014 12:08:53 PM EDT
[#50]
Quote HistoryQuoted: Did you ask them how they were going to handle the 4473? Are they going to cancel it or can they even do that? Once the 4473 is approved and gun was paid for it was yours. As to the money I would have waited till Monday and spoke to the owner before I returned the rifle, if I returned rifle that is. You asked the salesman if it was the $199 version and he assured you it was and he changed the price so its on him. Nothing to cancel. Op should get the $$$ from the background check and tax with his refund. I would speak with the owner though. This was poor business practice. All this noise for how much again? Between social media and word of mouth, this could cost them way more. |
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