Quoted:
Now he knows what we deal with every day.
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He got his feeling hurt.
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A spokesman for Texas ENT told KHOU 11 News an office employee made a big mistake yesterday and said he has personally apologized to Chief Dupuis.
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I don't think feelings are the issue. Uneducated employees are the issue.
I've had to do something similar at a hotel in Houston several years ago. I got a free weekend stay after explaining the statutes to the statewide manager of a popular hotel chain.
And as a result of that, LTC holders like YOU benefited as well. That way your feelings dont get hurt.
ETA: I'm opposed to using socialist media as a rule, but I think it would have been better to contact the franchise general manager instead of using facebook. He would have obtained the same results without the publicity. ( Like I did )