ive gone to their phx store twice (technically 3 times). once to check it out cause i was in the area. ended up getting some misc stuff (i think a 308 mag and an ammo can), experience was normal. 2nd time i went was because i saw they had a P30SK on sale for a REALLY good deal. ended up going down there, store was empty and i was at the gun counter and got nothing as far as "assistance". the chick in the hat and some male employee were by the register talking and 2 other guys were in/out of the back room. after a few mins i walked over and asked for some assistance and felt like i was being a hassle to them. either way, they didnt have the version i wanted in stock but said they can order it. If it wasnt for the great price id prob had just walked out by now. either way, the guy that helped me passed me along to someone else to check me out. that guy was WAY more helpful. returned about 4 days later and the guy that checked me out was there so i delt with him. again, he was awesome and everything went smooth. if it wasnt so far away for me id go there more often but im sure they will get my business again, just ill only deal with the 1 guy (wish i could remember his name....white guy, bald head, medium/large build (not fat). but very helpful.