Our involvement with LEO is not usually to assist with openings, but we do occasionally get calls from the Locksmith onsite at a crime scene that contacts our service desk asking for drill points or factory combo/codes. If the locksmith or tech is a verified factory certified and/or previously registered in our tech database, we will assist them as requested. We have a very robust process for verification, so only authorized techs get the help. Most of the guys that work in this field regularly have been registered in one way or another.
I have been teaching AMSEC certification courses for well over 20 years, and personally certified hundreds of field techs nation wide, many of them from Law Enforcement. The more common LEO interaction has been regarding commercial safes in crime investigations, where the operation of the safe controls are key elements in the events surrounding a robbery resulting in murder. We are also occasionally asked to provide expert opinions on video and photographic evidence where safes are involved in a crime, and they want our testimony regarding the nature of damage found on safes and the tools that may have been used.
There are other issues that bring LEO to our door, but it is not uncommon at all. We do have 24-7 Tech Support, with a really quick call-back response time, so these calls get returned in minutes, if they aren't answered live. This 24-7 service is necessary with such a large commercial customer base, and essential in landing large commercial accounts that do business outside the 9 to 5 x 5 day work week.