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It's not infrequent at all. ATF loses a lot of forms. The issue is that when 100% of dealers use that excuse for 100% of issues it kind of sounds like the little boy crying wolf when it is actually in fact the case.
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I expected a form 4 to be aproved last year. Coming up near the due date, I get a call from the examiner about a problem with the trust-fixed that, and she gave me a pretty good estimate of when it would be in, A few weeks after the date, not hearing anythign I called the dealer, got a gruff, don't call us, we'll call you. 2 week later i called ATF, and the examiner said it was sent out a month earlier. Called dealer back, they said ATF probally lost the paperwork. Called ATF, and they told me to go to the dealer, have them really look for it, and then call her with the dealer and she could issue a duplicate. Dealer swears they searched the office. We call ATF, she wants to hear the serial number read off the supressor by both of us. Dealer goes and get the supressor, and there is my form 4 with a rubber band arround it and the box. Dealer says my voice mail was probally full.