Sounds good, keep us posted on the results.

The interesting thing is the technician though it might be a display issue (the pixel). Maybe the optical parity software problem is related to the pixel problem?  I guess I'll find out.

Sorry to bring an off topic question to your topic, but I thought it's close enough and I don't want to do a thread just for this.

The ATN Odin 6WBW 0.5X features a 48 x 36 degree FOV. Does someone know if that means what the sensor is seeing and what you see trough the ocular is only half that in degrees? The PVS14 ocular might handle the 46 degree HFOV so it's only a matter what sized the OLED display is, but if the 0.5X magnification number is correct and not only a name of the product to simplify things, then I suppose it's not unity like a PVS14 is.

A simple question made hard, here's in other words: does the device show objects like they are or do you see them shrunken in size (like the valleyrat1's M24)?

valleyrat1, if you can after they looked at it can you let us know what the problem actually turned out to be?

It's interesting to see how it gets fixed.

I wonder how specific they will be. I will probably get a vague answer like a software glitch or the fpa is bad or something.

This is why I bought from FLIR.  This kind of customer service story is not unusual for them, but is very unusual in the marketplace.  For the value of purchase, I wanted this for my first thermal purchase.

I've been thinking about the parity issue. How could the device display an image smaller than 1x without A: a bigger sensor array that it would normally use for 1x (bigger than 640x480) or B: something going on optically, like the wrong lens is installed, in backwards, something like that.  It is currently focusing a thermal image smaller than 1x on the sensor array. Is my thinking correct?

It is, it does seem that way. It might also be the ocular that doesn't magnify the display enough, or like you said the focal length of the objective lens is too small.

Thinking out aloud: if the ocular was too far from the display would that do what's happening here? If it was moved closer you could probably still focus it properly by adjusting the diopter correction.

My initial reaction when viewing through the ocular was that the screen seemed small, but I have nothing to compare to.  This is the only m24 I have looked through. Comparing this unit to pictures of others I see online, nothing seems out of ordinary as far as the ocular assembly itself.  Perhaps the optics inside are screwed up. I guess flir will determine that.

Maybe someone who is viewing this thread who has an m24 could take a pic through their device? I took mine on my ipad with the camera placed as close to the ocular as possible.

I tried to get some decent pics through my M24 and one of my PVS-14s using the US Night Vision iPhone adapter, but the M24 pics came out crap.

With the ipad I had to tap on the screen to focus on the crappy ipad camera on the m24 display and it finally brought things into focus. You could also try turning down the display brightness on the m24. I appreciate you giving it a go, thanks.