All,
So here's the story... I picked up a LWPC and APC (both S/M) a while back. I'm not a tiny guy at 5'10" and around 210. When adjusted to sit the plates high, the LWPC shoulder straps had only about an inch of velcro overlap. I emailed Velocity to ask if a) they had a suggestion to make sure the adjustment stayed and b) to make sure I had the right straps sewn on. I was emailed back by Clinton within an hour or so. He asked a few details and offered to have a CUSTOM carrier sewn up for me for FREE. Due to some personal reasons, I was unable to respond for almost a month. He was great about the whole deal and within a couple weeks I had a new carrier with shorter straps, a pre-paid UPS label to send in the old carrier, and some patches and a free rugby shirt!
To be honest, I expected something like "add some tape" or "don't worry" when I emailed them. I never would have expected them to go this far in ensuring complete customer satisfaction. My hat goes off to EVERYONE at Velocity Systems for this. They have definitely gained a customer for life in me.