I've been running Glock pistols for the past decade. As long as you don't have a, 'Glock problem' that is incurable - like, say, a model with an ambidextrous safety - you don't need the factory to fix your Glock. I've sent Glock pistols to Smyrna that had real problems when I sent them in, and still had real problems when I got them back, too.
My suggestion? Learn how to fix your Glock pistols yourself. Glocks are (relatively) simple mechanical devices. If you make an effort and teach yourself how, there are no expensive trips to the factory, no tongue-in-cheek factory bullshit excuses, and whatever parts you need are available from numerous aftermarket vendors. How do you learn to fix your own Glock? There is a plethora of, 'how to' books and instructional videos available for anyone - except those who are completely mechanically inept - to learn from.
Fixing a Glock isn't, 'rocket science'. As a matter of fact I've been waiting for more than three years, now, for the Glock factory to finally fix the crappy MIM extractor on my G-19. It doesn't work well like the machined steel extractors on my other (older) Glock pistols do; and, even with a dozen trips to the factory in Smyrna it ain't ever going to work like the old steel extractors do. If you want to stipple your frame I'd say to go ahead and do it. There are far more serious Glock problems, and potential Glock problems out there than simply stippling your frame. (Which I've, also, done; and, trust me, there is no adverse effect on performance.)