Quote History Quoted:
Their FAQ says with higher than expected response and high order volume lead times can run 8-10 weeks if not longer.
Maybe order from a stocking dealer instead of the mfg? Anyway I'm sure everyone in the que behind you appreciates you wasting their time and resources on a holster you couldn't wait for thereby delaying their wait even longer. How many people a month like you do you suppose it takes to really slow things down?
View Quote
I think everyone understands delays, and it becomes not that big of a deal if you keep people informed. However, when you don't keep people informed, you over double the wait time, you don't often answer emails and on the occasions you do, your answers are "hopefully soon" and other vague things you build a reputation for bad customer service
The argument about delaying others orders or costing them money is somewhat BS, they are not a one off company, the kydex that was not going to be used for your order will just end up in someone else order. As a friend of mine at Sportsmen Lodge inn J'ville told me once. When they were a small, start up business they were easy to deal with and use to borrow some of our weapons for molds to make holsters. But once they grew they became hard to deal with.