I just received from Botach what I didn't order.
I ordered a FailZero BCG for a 300 AAC Blackout I'm putting together.
I received the following:
- a Bolt Carrier only which is not a FailZero.
- tool and/or wear marks all over the place.
- No Exo coating.
- No FZ/FailZero stamp on carrier near bolt.
I happen to have a brand new FailZero BCG which I ordered from Primary Arms a week ago, which came in a FailZero blister pack and is good to go, which I compared to what I received from Botach.
See the attached photos.
I called CS in Sales to let them know. Was apologetic and asked me to email CS with photos and the issues, who will then issue me an RMA with a pre-paid return label for a full refund.
I know, I know, I researched after I ordered and was like, Whaaaat!! I hope I get what I ordered, which I didn't.
Just wanted to let others know.
Update:
CS got a back to me.
They said the item was shipped as ordered and will not issue a pre-paid label but they will issue the RMA for return.
They said I ordered a carrier only. I ordered a BCG.
They said they don't know of any FailZero stamps on the carrier as they just ship out what they receive.
I explained that whether I ordered a carrier or BCG is moot point as the carrier is not even a FailZero, and if she looked at the photos which show this beyond any reasonable doubt.
Waiting for a response. In the meantime, I left a message with FailZero to explain what Botach is shipping out in their name. I thought FailZero may want to know.
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