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Posted: 9/20/2016 10:19:08 PM EDT
My X300U-B became loose on my rail and when I took it off I noticed this bolt broken
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Posted: 9/20/2016 10:46:46 PM EDT
[#1]
Are you sure it is not a knock off?
I would send it back to surefire under warranty. |
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Posted: 9/20/2016 10:47:41 PM EDT
[#2]
Sang looks like someone over torqued it....
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Posted: 9/20/2016 11:42:41 PM EDT
[#3]
Send it back to Surefire
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Posted: 9/20/2016 11:50:44 PM EDT
[#4]
Never seen that. Weird place to cause stress, maybe over tightened?
I switch my x300u-a and TLR1 from rifle to handgun(s) pretty often. Never had a problem. *knock on wood* |
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Posted: 9/21/2016 1:30:57 AM EDT
[#5]
Just had it happen to mine a few weeks ago. I'll probably give Surefire a call later this week and see if they'll send me a new mounting bolt. The material the bolt is made out of seems pretty cheap/brittle. I didn't apply that much torque to it.
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Posted: 9/21/2016 7:47:44 AM EDT
[#6]
yea mine was just installed once via coin tightening then left alone. I guess the bolt broke after last weekends range session and i did not notice it until yest
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Posted: 9/21/2016 11:50:04 AM EDT
[#7]
sitting on hold with them for 32 minutes so far waiting to talk to someone...........I called 17 min after they opened
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Posted: 9/21/2016 12:41:59 PM EDT
[#8]
1hr and 20 min into the call on hold and then all of a sudden someone just hangs up real quick
Niiiiiiceeeeeeeeeeeee |
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Posted: 9/21/2016 5:36:36 PM EDT
[#9]
Quote HistoryQuoted:
1hr and 20 min into the call on hold and then all of a sudden someone just hangs up real quick Niiiiiiceeeeeeeeeeeee I have dealt with sure fire CS before. No company is perfect but they will take care of you. |
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Posted: 9/21/2016 7:33:19 PM EDT
[#10]
Quote HistoryQuoted:
I have dealt with sure fire CS before. No company is perfect but they will take care of you. Quote HistoryQuoted:
Quoted:
1hr and 20 min into the call on hold and then all of a sudden someone just hangs up real quick Niiiiiiceeeeeeeeeeeee I have dealt with sure fire CS before. No company is perfect but they will take care of you. I wound up calling back and doing some message thing that is supposed to keep my spot in line, and someone calls me back. A dude did call me at the end of the day and tell me he will have a new mounting screw and and the piece it goes into sent to me |
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Posted: 9/25/2016 6:28:32 PM EDT
[#11]
That sucks. I had a paddle on the switch fall off an X300U-B a couple months ago.
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Posted: 9/25/2016 6:51:23 PM EDT
[#12]
too much tighten
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Posted: 9/28/2016 3:18:47 AM EDT
[#13]
I was shooting a qualification course with my 1911 and my X300U-B went flying off. I ended up finishing the course without the light. Later that day I called Surefire and they sent me new hardware. Rep said if it's going to break, it's going to break in the spot near the small C-clip. I didn't overtorque mine either. Maybe they put out a bad batch of hardware.
For reference my serial number range is A0782x. |
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Posted: 9/28/2016 3:33:03 AM EDT
[#14]
PSA the trick to Surefire CS is via email.
They will take care of you though. |
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Posted: 9/28/2016 5:35:38 AM EDT
[#15]
Mine did the same thing in the same spot, first time I mounted it. I couldn't get ahold of them by phone and they don't have an email listed for customer service so I haven't gotten to use the light since January when I got it.
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Posted: 9/28/2016 11:16:01 PM EDT
[#16]
Quote HistoryQuoted:
PSA the trick to Surefire CS is via email. They will take care of you though. What's their email address? They don't have one listed on their website for CS. |
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Posted: 9/29/2016 10:56:50 PM EDT
[#17]
Treetop
just deal with the wait and call them. I received my replacement parts Tues afternoon so Im back up and running. Im very satisfied, they shipped the parts out very quickly |
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