Very sorry about your hard time with this company. I got nothing for you regarding the particular issue as I have never even heard of the company. By now you have heard there are much better options, so I won't beat the dead horse.
I will offer this, as a guy who had his checking account cleaned out of a grand, never ever ever use your debit card on the internet, or on the phone. Use a credit card. Credit card will offer you a tad bit more protection. And if your credit card gets cleaned out, well....at least it's not your checking account. Your checking account I assume is where rent and food come from. Credit cards offer a little better fraud protection and you won't get cleaned out of rent and food money. I was reimbursed with the fraud protection I had, but it came 6 weeks later. I huge difference in having your credit card maxed out for 6 weeks, and being a grand behind on cash for 6 weeks. I was ok, I am a prepared person, but a single mother type living payday to payday, would not have gone well. I HATE THIEVES, should be capitol punishment.