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darran
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Posted: 7/2/2011 12:07:48 PM
I've been dealing with Palmetto State Armory for the past 2 weeks, and had nothing but trouble. I don't know if all the positive reviews and tales of customer service are fictitious or not, but my experience has been completely different. They've forgot to ship parts, told me that I could not come to the store front to pick parts that I had paid for up (on 2 separate occasions), have been extremely rude and dismissive, making themselves look bad. When I've emailed I've gotten responses from 2 different people, and when I've called I've gotten responses from 4 different people, each not having any idea where the things I've ordered are and when they would be ready to ship or for me to pick up. They also claim they cannot check an orders status in their computer system. This whole experience has really left me a bit sour, and I'm starting to wish I went a different route. If I could do it again I would absolutely buy from a more reputable manufacturer/dealer even if it did cost slightly more. The peace of mind of knowing that the company you're investing in actually backs their products and takes care of their customers (especially local ones) outweighs any financial savings you'd gain.

Anyway, this is just my personal very disappointing and extremely frustrating experience with Palmetto State Armory so far. Maybe this can save someone else the same trouble I've been put through.

Good luck.
Skunkeye
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Posted: 7/2/2011 12:30:19 PM
Never had a problem.
Ace_XG
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Posted: 7/2/2011 1:16:42 PM
I've placed a couple of orders with them for pmags, lpks, stocks and a couple of their stripped lowers over the past few months. I have no complaints. Excellent prices on quality parts. I've built one lower and I'm very impressed with the quality.
-Fozzy-
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Posted: 7/2/2011 1:49:23 PM
Never had a problem either. They've always been very helpful when I've called.
OlsenG_360
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Posted: 7/2/2011 1:50:22 PM
http://www.ar15.com/forums/topic.html?b=2&f=301&t=205893

They're most likely still behind from the fathers day sale, depending what you ordered. I didn't order lower recievers during their sale, just a few parts kits and a BCG and they shipped within 3 days and arrived in a week. All my experiences with PSA have been great so far.
myco4you
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Posted: 7/2/2011 2:08:41 PM
I've ordered from PSA twice now,and both times had issues with them making mistakes with my orders.

I know they are busy and such,but these were simple orders that a child could have followed through with better than they did

Next time I need stuff,I will give them another try.Maybe I'll have better luck.
darran
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Posted: 7/2/2011 4:35:44 PM
Well, as I suspected, I appear to be in the minority. I don't mind the delays, and would NEVER fault a company for consumers buying up all their quality goods. More power to them!! I anticipated my first order (a lower) would be delayed due to their Father's Day sale. I did not anticipate multiple emails going unanswered. I finally gave up emailing and called them to see if I could come pick the lower up. They said they could not find my order because their internet sales guy was out of the shop, so they couldn't tell if it had been shipped or not. This made driving to their shop pointless. After waiting another 2 business days without receiving any sort of shipping confirmation I called again. This time the gentleman told me that there should have been no problem with me coming to the store front to pick my order up, and that he would get it shipped out that day (which he did). During that same call I inquired about purchasing a lower parts kit and a completed upper. Although my gut was telling me to go with a different company after my initial dealings with PSA, I was intoxicated by their prices and the fact that they had pretty much the exact upper set up I was looking for, in stock. I ordered a LPK and the completed upper (with notes in the 'special request' section which have yet to be answered) and called a few days later. I was asked when my order was placed, then told that all orders placed by that date had been sent, and that my order was "obviously shipped." I told them that I had not received any sort of confirmation of that, then they asked for my order number. After a few minutes on hold a different person returned on the line and stated that my parts had not shipped, and that they technically weren't open today, but doing stock, so again I couldn't be helped.

I guess working in a service industry has led me to expect higher standards. Again, I couldn't be happier that they are so successful. It is damn hard for a up and coming business to make it these days, I know, and I congratulate them for all their hard work. They're customer service and communication just leave a lot to be desired.

Maybe they should be sending out a note, or the link to 'AR LOWER OVERLOAD!!!' out with every invoice/receipt they send out. It seems that the Father's Day sale still has them really backed up, even for orders not requiring an FFL, and that "All orders usually ship within 1-2 business days" may, temporarily, need more emphasis on the 'usually' part.

Also, my lower receiver looks great. I have no complaints about quality or craftsmanship, just communication.
Lamron
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Posted: 7/3/2011 2:03:41 AM
My PSA lower receiver order went very smoothly. I had to call them a couple of times to check if they had received the faxed FFL yet (my dealer kept "forgetting" to fax it), and got a quick answer from them every time.
Willz
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Posted: 7/3/2011 4:51:05 AM
I've never had an issue in the last 3 yrs.
I do know that they are swamped right now trying to keep up with all the sale orders.

Let them make it right.
"Sometimes I wonder whether the world is being run by smart people who are putting us on or by imbeciles who really mean it." - Mark Twain.
mwoodrow84
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Posted: 7/3/2011 10:37:41 AM
I've ordered a few times off their website and been to the store once and never had an issue, everyone has always been professional and courteous. I give PSA a big +1
Blasternank
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Posted: 7/3/2011 11:03:12 AM
All my orders went smooth but a buddy of mine ordered some stuff and some got mixed up and some things were wrong in the order. He claims CS was not that helpful. I've had good luck with them and there products I've received have been great!
ffemt596
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Posted: 7/3/2011 11:20:57 AM
A+ service with every order I've placed. They even went out of their way to accommodate a special request on my last order. I've only had one order that was not correct, but it was of benefit to me as they sent a few extra items of what I ordered. Can't complain about that.
genesis
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Posted: 7/3/2011 11:34:34 AM


Wow...I've never got anything but great service and products from them.
"Fuck em. Prairie dogs had just as much time to evolve and develop high-powered rifles as we did...We win. "

This thread is like watching a loaded 1911 with the safety off just laying on the ground in the middle of a playground-Aimless
wagonwheel1
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Posted: 7/3/2011 5:50:04 PM
I received my two lowers in about a week and a half. Yes they have been overloaded from the lowers sale.

If you followed this sale from the beginning in the industry section you would see that PSA was skeptical about offering this sale for online consumers.

They had their doubts, maybe they knew how hard it would be to supply the overwhelming demand. Many forum members, including myself, posted all the "please make it available for internet purchase" replies.

Now that we got this excellent lower at a great price some of us want to break PSA's balls about "where's my order" and "it's too slow to ship".

I for one don't have a problem waiting when the deal was so good. Hopefully PSA will not think twice the next time they offer a steal on their products.

So to all the complainers and ballbreakers out there, LIGHTEN UP!!! Your ruining it for the rest of us.
warpig8654
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Posted: 7/3/2011 7:52:07 PM
PSA, just like any other dealer or manufacturer, is not without fail. They won't be able to please everyone. You will have upset customers that complain that they've gotten the short end of the stick. There's always two sides to every story & somewhere in the middle is the truth. We haven't heard from PSA on this issue yet.
"You can take the man out of the Marine Corps but you can never take the Marine Corps out of the man"

"If I wanted your opinion I would give it to you" - Gunny

Jesus is my lord & savior.
rgerh
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Posted: 7/3/2011 11:39:50 PM
I ordered two lowers during the Father's Day Sale and they came in last week and I picked them up from my FFL on Saturday. I even received consecutive serial numbers A+ in my books for service and shipping.
darran
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Posted: 7/4/2011 12:49:32 AM
Right. Sorry for breaking balls and ruining it for the rest of you. Didn't realize this thread was that powerful. Again, I'm in state and wanted to pick my parts up to save shipping and transfer fees and to purchase additional accessories at the same time. Apparently my concern is not justified in your eyes.
darran
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Posted: 7/4/2011 12:52:48 AM
Originally Posted By warpig8654:
PSA, just like any other dealer or manufacturer, is not without fail. They won't be able to please everyone. You will have upset customers that complain that they've gotten the short end of the stick. There's always two sides to every story & somewhere in the middle is the truth. We haven't heard from PSA on this issue yet.


+1
j3_
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Posted: 7/4/2011 5:49:31 AM
Originally Posted By darran:
Right. Sorry for breaking balls and ruining it for the rest of you. Didn't realize this thread was that powerful. Again, I'm in state and wanted to pick my parts up to save shipping and transfer fees and to purchase additional accessories at the same time. Apparently my concern is not justified in your eyes.


This thread is supposed to be in the EE feedback section not here.

d57
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Posted: 7/4/2011 8:46:47 AM
I've had several problems with them....missing parts, out of spec parts, and forgetting to ship parts. I understand things happen from time to time but I had placed my orders in May and am still waiting to shoot my rifle without any failures
darran
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Posted: 7/4/2011 12:48:28 PM
Originally Posted By j3_:
Originally Posted By darran:
Right. Sorry for breaking balls and ruining it for the rest of you. Didn't realize this thread was that powerful. Again, I'm in state and wanted to pick my parts up to save shipping and transfer fees and to purchase additional accessories at the same time. Apparently my concern is not justified in your eyes.


This thread is supposed to be in the EE feedback section not here.



Sorry about that. Mods please feel free to put this in it's proper location.
dump1567
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Posted: 7/4/2011 6:08:41 PM
I think they're just growing quicker than they can keep up with. They've seem to have exploded into the AR market recently with prices that can't be touched by anyone else. Only time will tell to see how things go.

I placed an ammo order a few month ago without any problems. I ordered an LPK from them on June 20th and haven't heard or seen anything yet. I'm waiting on an e-mail response back. We'll see how it goes.
I have no time for gun shop lore, myths & legends, and just plain nonsense.
darran
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Posted: 7/5/2011 1:53:49 AM
Originally Posted By dump1567:
I think they're just growing quicker than they can keep up with. They've seem to have exploded into the AR market recently with prices that can't be touched by anyone else. Only time will tell to see how things go.

I placed an ammo order a few month ago without any problems. I ordered an LPK from them on June 20th and haven't heard or seen anything yet. I'm waiting on an e-mail response back. We'll see how it goes.


Let us know when you hear back from them, if you wouldn't mind.
doneking
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Posted: 7/5/2011 10:53:34 AM
I've ordered a stripped lower and a lower parts kit from them. Both were separate orders.

The lower was shipped a little slower than I expected it to, but to be fair, they were offering it in a group buy with special pricing and I wasn't in a hurry, so it didn't matter. I didn't inquire about how fast it would ship and they didn't offer a set time that it would be, so it got here when it got here. A growing company has growing pains just like any company would. Good things come to those who wait.

The LPK was shipped out and received in a reasonable amount of time. It was missing a couple of parts. I called them to see what could be done about the missing parts and they verified my past order and then I receive the said parts in few days.

A couple of hiccups, but I'll order from them again.



DK
dump1567
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Posted: 7/5/2011 11:10:19 AM
Originally Posted By darran:
Originally Posted By dump1567:
I think they're just growing quicker than they can keep up with. They've seem to have exploded into the AR market recently with prices that can't be touched by anyone else. Only time will tell to see how things go.

I placed an ammo order a few month ago without any problems. I ordered an LPK from them on June 20th and haven't heard or seen anything yet. I'm waiting on an e-mail response back. We'll see how it goes.


Let us know when you hear back from them, if you wouldn't mind.


The thread below is turning into a "where's my stuff" thread, with people posting their order #'s. It seems everyone who ordered around the same time I did are experiencing delays due to the 5,000 lowers they sold for $50 each. It looks like they just got swapped with orders and couldn't keep-up. From what I've read, it seems like they're making a genuine effort to get orders out as soon as possible.

http://www.ar15.com/forums/topic.html?b=2&f=301&t=206060&page=3
I have no time for gun shop lore, myths & legends, and just plain nonsense.
parabellum_9x19
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Posted: 7/5/2011 11:35:18 AM
I have placed not one, not two, but THREE orders during the "AR OVERLOAD" period, and all three orders were processed fast, went smoothly, and I got everything fast.

I can't explain how OP had such a bad experience, when mine have been so great. I think at this point I have placed 4-5 orders and all of them have been smooth sailing.

"Never confuse dissent with disloyalty"
-Edward R. Murrow
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