Originally Posted By darran:
"Unfortunately, your upper order from the 29th would have been built today, but it contained special instructions for options not offerred, and was vague as no specific part was specified. As such it was set aside for follow up and clarification. Your other order is scheduled to deliver tommorrow."
"Special Order Instructions
Would it be possible to get a railed gas block instead of the
A2 style front sight?"
A simple yes or no would have been sufficient, yet no response was given. It was a general question, I apologize for the vagueness and that I did not state a specific part number. I don't see how that would make a difference since the option is not offered anyway.
As posted in the industry section. And you're right Parabellum, it is impossible to please everyone, but it's also quite odd to portray the consumer as the one in the wrong. I did not cause them to not respond. They have my money, but because I questioned my order status and posted on here they'd like to make it seem as though I somehow caused them not to get back to me. It's really kind of absurd if you think about it. Now that they've responded it's just a matter of actually getting my parts, assembled correctly and as ordered. I would hate to get a blem'd, factory second, out of spec, or otherwise incorrectly assembled upper, or be missing any other parts for that matter, just because I posted on this forum. But who knows.. Nothing's impossible, and my optimism at this point has been shattered.
If it comes down to me saying 'Yes, this delay and lack of communication is my fault.' in order to get my parts I will. I'm honestly exhausted with this whole situation. This is going to be my first AR, I was so completely infatuated with it, picking out parts, going to different forums, and couldn't wait to get my hands on it to build it. All this after shooting a PSA in my first 3 gun match just a few months ago and hearing nothing but good things about the company since. As you could probably guess, I'm less than enthusiastic about the whole thing. My excitement has been squashed, I never imagined I would end up begging for a response from the company. So here I am, hanging on with just a single shred of internet dignity left, trying to get the parts I paid for while also making myself look like an ass on AR15.com. Believe me, I didn't want this.
Welcome to the world of gun ownership.
This is all part of the experience. If you expect to never have a delay, or a temporary gap in communications, you need to pick a new hobby.
If you look around you will see a trend: The people who freak out (and yes, you did freak out) and post over and over about "why is there a delay" and "why is no one returning my email???" are almost always people who are on their first build, or new to the BRD.
Its almost always the old timers who post "Well, it took a few weeks, but I was patient and sure enough the brown truck arrived today, yay!"
Its because they have done enough builds to understand that this is just how it goes. If you want LaRue level customer service, you are going to spend $1500-$2000 on an AR. If you want to build an AR for $700, it often comes with certain conditions...in this case the condition you experienced is that you were part of a sale that involved a small company being hit with 5000 orders in just a few weeks.
No one is suggesting that the delay is your fault, or that the temporary gap in communication is your fault, but the point here is that we ALL deal with these things from time to time. 99% of the time everything gets worked out pretty fast.
Its your first build, sit back, have a coke and a smile and lower your blood pressure.
Once its in your hands and you are putting lead downrange, you may feel a bit silly about raising multiple threads and posting multiple times the way that you have.
This is all part of the hobby, learn to roll with it.