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Posted: 7/19/2005 7:43:57 AM EDT
[#1]
While they MAY have addressed some of their CS issues (still see bad reports on them) it is still better to support the dealers that support this board. It ain't always about the lowest price!  C4 |
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Posted: 7/19/2005 8:06:23 AM EDT
[#2]
It’s even better to support the few supporting dealers whose post count is NOT based solely in the EE. 
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Posted: 7/19/2005 8:07:59 AM EDT
[#3]
I bought a flashlight once from them. It took a month to get here, they billed me for 2, and every day I get like 4 emails from them advertising sales. They suck.
go with dealers here. |
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Posted: 7/19/2005 8:17:37 AM EDT
[#4]
DING DING DING! You have to ask yourself, are they interested in seeing ARFCOM grow/become better or are they only after your money??? C4 |
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Posted: 7/19/2005 8:26:57 AM EDT
[#5]
Sorry, you won't find a Botach friend in here.
5, count them, 5 times I have tried to order things because they had the best advertised price. Of course they did! Cause none of it was in stock.. I waited 6 months for a surefire. Never a word. I wated 4 months for another order. Not a word. Never again. I don't believe in doing business with these phony storefront "drop and ship" vendors. No inventory? No business from me. |
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Posted: 7/19/2005 8:32:04 AM EDT
[#6]
FYI, BOTACH is NOT an authorized SureFire dealer (SF pulled their dealer account more than a year ago). C4 |
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Posted: 7/19/2005 8:32:27 AM EDT
[#7]
I ordered some 3v batteries. Never got them. No bill but no e-mail or call to say they werent coming either. Im not impressed.
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Posted: 7/19/2005 8:46:20 AM EDT
[#8]
I started ordering from Botach in about 1997. Like you, I felt they were the greatest. Great prices, orders went smooth. I told everyone I know about them. It didnt take them long to screw me over more times than I care to mention. Whats worse, they eventually screwed all the friends I told to order from there too. Keep ordering from them if you choose to ignore years of experience from me and everyone else you have heard from. You'll get screwed too. It is inevitable. Botach is the devil.
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Posted: 7/19/2005 8:54:39 AM EDT
[#9]
Man, I should get the most business then, I hardly ever post on the EE boards.. everytime I get a post in and a few hours later it is gone to the second page.. Damn you guys...  Botach has some of the greatest pricing on the plant.. but they hardly ever have them in stock. like NewARguy said, you might get lucky for a few times but it will catch up with you. I have ordered from them, batteries and ceramic plates are the only things i got on time. |
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Posted: 7/19/2005 9:13:26 AM EDT
[#10]
Got burned several times myself. There are one of the reasons I started G&R Tactical (figured I could do a MUCH better job). C4 |
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Posted: 7/19/2005 10:01:22 AM EDT
[#11]
Truth is, I've been burned by LF more. Botach has had my order in stock 11 out of 12 times, LF is 0 for 6.
Sua Sponte, Prib |
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Posted: 7/19/2005 10:12:07 AM EDT
[#12]
I've only delt with them once and that was for extrication gloves. Took a little longer than expected, but they got there before I needed them. Good to know their history.
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Posted: 7/19/2005 10:22:31 AM EDT
[#13]
I'm hearing this often. |
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Posted: 7/19/2005 10:28:06 AM EDT
[#14]
The problem with Botach isn't when they get it right, it's how they handle it when they get it wrong. They don't answer emails, don't respond to phone calls and basically when they screw up it stays screwed up because no one there gives a damn if you're happy or not.
Botach should be on just about everyone's list of companies to be afraid of. Deal with them if you have no other option, but pay with a credit card (Amex if possible as they will put the money back into your account immediatly when you dispute a charge) and watch them like a hawk until you get your merchandise. And it if it doesn't come in a reasonably timely fashion and they won't respond to you, dispute the charge. |
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Posted: 7/19/2005 10:31:03 AM EDT
[#15]
Ya know, I have to ask. Is taking the chance of getting screwed REALLY worth saving a couple bucks???  C4 |
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Posted: 7/19/2005 10:32:08 AM EDT
[#16]
Same here |
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Posted: 7/19/2005 9:47:56 PM EDT
[#18]
Please excuse my ignorance. What does dropped shipped mean? And who is LF
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Posted: 7/19/2005 9:52:53 PM EDT
[#19]
I never had any bad experiences until this last time when they royally screwed me. It only takes one major fuck up to lose my business. If they have what you order in stock, then you'll receive it as promissed. If they don't have it in stock, they'll charge you credit card anyway and never let you know when you should expect to see it.
PLEASE READ THE ATTACHED THREAD FOR A MORE THOROUGH EXPLANATION BOTACH customer service experience - MUST READ You should only buy from Botach when you don't absolutely need what you're ordering at any particular time. It helps if you call to confirm that you're desired products are in stock, but that doesn't guarantee anything. The people who work the phones when you call know little to nothing about firearms in general. They couldn't tell you the difference between a G17 mag or a G36 mag. It's all the same to them. I've ordered from them in the past and had good experiences, but that was only b/c what I ordered was a commonly ordered product that was readily in stock. Most of the really good deals you see on their website are not even in stock and you will wait indefinitely without any notice from them as to when you will recieve your order. |
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Posted: 7/19/2005 9:57:02 PM EDT
[#20]
Here's my experience with BoTach...
I've never had any problems with that company. I have ordered from BoTach six seperate times... and they have delivered on all six. Only once they had an item that wasn't in stock, yet offered another similar (better) item for the same price. I was very impressed with that. My only complaint is where they are stationed at: in CA. I live in FL... shipping & handling kills my wallet everytime I order from them. Semper Fi! |
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Posted: 7/19/2005 10:04:16 PM EDT
[#21]
Yes, one time I ordered 4 Glock 36 mags and 2 weeks later I contacted them to find out where my order was. Unfortunately, they didn't have the Glock 36 mags in stock, but instead offered me the Glock 17 mags at no extra charge. She told me that the mags are similar and that one might even say the Glock 17 mags are even better because they hold 17 rounds instead of 6 rounds. But the Glock 17 mags are useless to me, and the girl on the phone didn't even understand why. I should add that she sounded very sweet and appologetic for not being able to help me, but had absolutely NO knowledge about handguns whatsoever. This is not her fault at all, but rather whoever hired her for this position. Look... I've made a few purchases from them and gotten good prices. Thank goodness the purchases were not in dire need, nor were they 'special' by any means. I'm just making it a point to never purchase anything from them when I need it in a timely manner. BOTACH customer service experience - MUST READ |
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Posted: 7/19/2005 10:10:40 PM EDT
[#22]
Amen to that C4. One time I ordered a defective GG&G MAD sight from Botach. They wouldn't accept the return and made me deal directly with GG&G which wasn't so bad anyway. But the fact is, they wanted noting to do with me after the sale. It ended up costing me about $15 in shipping/return fees to get my problem fixed. There goes my money saved dealing with Botach. I'm confident that if I buy something from G&R Tactical and there is a problem with the item, Grant will gladly resolve the problem without it costing me. I'm sure that would be the same for any or most dealers on this board. I'm not surprised to see that Botach is NOT an industry partner or dealer on this board. It's pretty obvious why. BOTACH customer service experience - MUST READ |
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Posted: 7/19/2005 10:11:09 PM EDT
[#23]
drop shipped just means that the business doesn't have the item in inventory and it's shipped from the manufacturer to you. and I'm also curious who LF is... |
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Posted: 7/19/2005 10:11:31 PM EDT
[#24]
Botach sucks! Extremely bad customer service, one time I had a problem with my order called 5 times & 5 days in a roll nobody answer the f*cking phone & no reply on emails either! I will never order anything from them ever again!
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Posted: 7/19/2005 10:13:55 PM EDT
[#25]
Too bad you're not a PAYING team member stockplayer. You'd be able to turn this post into a poll to find out how customers really feel about Botach, and not just try to propagandize your own personal experiences with them. As it is commonly stated, you get what you pay for. Good luck.
BOTACH customer service experience - MUST READ |
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Posted: 7/19/2005 11:12:51 PM EDT
[#26]
I wouldn't buy the world’s last fire extinguisher from them if my ass was on fire.
David |
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Posted: 7/20/2005 4:42:17 PM EDT
[#27]
LightFighter www.lightfighter.com/ |
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Posted: 7/20/2005 5:01:57 PM EDT
[#28]
I ordered a few cases of ammo from them at great prices. It arrived in a week. Seems like I may have been lucky.
I will (as usual) try to learn something from the members of this site. However, I can't say that it is appropriate, or reliable to have competeting dealers trash another vendor. I think I'll get my opinions from people that don't have an axe to grind. Rather poor taste and it looks like your opinions were not necessary. |
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Posted: 7/20/2005 5:53:48 PM EDT
[#29]
Trash another vendor?? I was a customer of there's long before I was a dealer and have every right to comment on them. The point is that they do not support the site where you come to ask questions and learn. I do! C4 |
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Posted: 7/20/2005 7:34:39 PM EDT
[#30]
Quoted:
I will (as usual) try to learn something from the members of this site. However, I can't say that it is appropriate, or reliable to have competeting dealers trash another vendor. quote] Well I'm not a vender so here goes: "Botach sucks." Hows that? Those ass clowns screwed up my ammo orders so bad, all the money I saved was spent in time trying to unf*ck the mess. The shipping/tracking #'s they gave me (and said shipped "two days ago") did'nt even exist when I went to ups.com to figure out where my stufff was. One thing Botach was extremely efficient at was charging my credit card as soon as I made an order and then three weeks later saying, "Ammo shipment? What ammo shipment?" Any time someone here mentions "Botach", you cabn expect at least two pages of how much they suck. |
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Posted: 7/20/2005 11:16:30 PM EDT
[#31]
New-ARGuy is not a vendor. He is one of the most freakishly moderate people I know. He doesn't drink, he doesn't swear, and he doesn't talk smack. And he referred to Botach as the DEVIL.. Good enough for me.
I've ordered numerous parts from ADCO and G&R and they've always been honest, pleasant, and reliable. They have taken the time to answer all of my questions, even though they've probably heard the same questions a thousand times before. To me, good customer service is almost always worth it. Some folks know the cost of everything, and the value of nothing. |
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Posted: 7/20/2005 11:50:32 PM EDT
[#32]
Why is this thread in this forum?
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Posted: 7/22/2005 1:36:30 PM EDT
[#33]
You wonder about a person who goes around trashing other peoples threads, is not a Team Member, has a low post count, disables his e-mail and does not accept IM's and supports companies with questionable practices......hummmmmmm...I think we got a Troll on our hands. 
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Posted: 7/22/2005 1:58:22 PM EDT
[#34]
I've bought from Steve at Adco, Jason at JTAC, Paul at Bravo Company USA, Eric at Ammoman, Robert at RB precision, the guys at operation parts, SWFA, and Cals sporting armory... and ran out of money before I can buy from Wes at MSTN or Grant at G & R!
All offered great prices and great communication with the purchases. The experience with Botach is, at best, spotty. They do not answer emails. I've been placed on hold or funnelled through their voicemail traps. AND I get several emails a day, usually on hi cap magazines... Sigh... |
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Posted: 7/22/2005 2:47:37 PM EDT
[#35]
NOT AR related - and WE ALL KNOW BOTACH SUCKS... ;)
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