I feel obligated to tidy this up. Their customer service is 2nd to none and they will bend over backward to make things right, whatever the magnitude of the problem. They didn't ask one question in regards to the severity or lack there of, of the problem I had. I filled out a return/exchange form on the website and within 2 hours had a shipping label for the rifle. The following Monday they emailed me informing that they would be replacing the entire rifle. The turnaround time was less than two weeks and I am very impressed not only with the short amount of time , but also their outstanding service and communication. Because of the weekend I will not receive it until Monday, however I am confident the new one will have zero issues. When yhe time comes to go shopping again, there is no doubt in my mind that DD will be at the top of my list.