Full disclosure, I have an Edge membership and also a C&R account with Brownells.
First of all, I had a bunch of unopened stuff from the last 4 years that I returned. I mean, 15 items or so. I put them in a box and used the print a label feature from the website. I didn't put all the invoices in the box, as that would be a pain in the ass.
I returned it knowing full well that it may take a while for them to go through my account and refund me, or that they might give me some guff over how old some of the stuff was.
I sent the package and boom, one week later I get an invoice for a refund with all the items I included at the correct prices. I was astounded. They refunded the most recent card I used without bugging me or asking me, which was much appreciated.
Second, I bought some primers and powder when they had that awesome penny hazmat deal a few weeks ago, and they shipped one of the packages with Fedex. Fedex requires a signature, and I missed them all 3 attempts. I started to get worried and figured I'd have to just deal with not getting them until I received a phone call from a delightful woman from Brownells. She asked me if I wanted to have Fedex try and attempt it again, but my schedule wouldn't allow it. She told me to forget it and she would have the package returned and reshipped with UPS. Phenomenal customer service.
I'm used to a higher level of service, as I work in the mail-order supply business at a company that Brownells actually buys from. While their service could use some minor tweaks, they are head and shoulders above any of the competitors of the same scale.
Finally, you guys have started carrying a ton of stuff and support parts that have cemented me as a customer for life. I may not always get an Edge membership as the deals just don't differentiate it enough. Higher value coupon codes would be great. The M&P 2.0 would have been phenom if it would have included the Flat Dark Earth Model.
You guys are a little high on some of the guns you're now carrying, but right in line with some of them.
Keep up the good work!