I ordered a few pounds of powder from you, used the coupon code, still paid the Haz fee.
You shipped it with this restriction via Fedex: "Hazardous Material, Direct Signature Required".
I called your customer service this morning, and he explained that Fedex only ships Haz by "Direct Signature Required". Spoke to a Fedex guy and he said this is correct, all Haz goes that way.
For normal working people (like me), this means we have to take off work to receive a little $100 package.
No where, anywhere can I find mention of this being a requirement by Fedex nor is there any warning on
brownells.com. This is wildly inconvenient and is a giant pain in the ass. If I had known I would have just paid for UPS. Now I get to burn my vacation time to save $10 on shipping.
A simple warning would be great when checking out.
Fedex will not hold, redirect or schedule deliveries that are Fedex Ground and "Direct Signature Required". You have to be present whenever they decide to show up.