Posted: 12/15/2015 12:57:57 PM EDT
[#1]
Quoted:
I needed some Nosler component bullets and signed up for your email notification service. They went in stock Saturday, and I ordered within five minutes of receiving the email. I received an order confirmation shortly thereafter. Since you had the bullets supposedly in stock, I ordered a few other items in my saved cart. Things I didn't really need, but incidental to the order. Now I have boxes to place the loaded cartridges into, but NO component bullets!
Fast forward to today, I get an order number with shipping confirmation, and I'm receiving only 100 bullets from my order. Less than my full order does me completely NO GOOD. So, I get to pay $8 shipping on one box of projectiles. I would have never placed my order had this been the case - who would pay $8 to ship a $14 box of bullets?
So I call your customer service line to cancel the order, but am informed that it's too far along in the process for that to happen. Nobody I spoke with via phone or chat so much cares to take care of my problem, but both were happy to tell me about the 100% satisfaction guarantee in which I could return the bullets/items for credit LESS the shipping fees. Since the projectiles aren't "defective" I'm on the hook for shipping. WOW - I can spend another $8 bucks ($16 total) to return $14 worth of bullets!
If you couldn't ship my entire order and don't back order projectiles the very least you could do is notify the customer in situations like these. Or have real-time inventorying so that the customer knows in advance what is available for shipping. I am very angry that instead of spending around 14.3 cents per bullet my cost is now .22 each, and I don't have enough bullets to even develop a load and subsequently reload enough for a season. Worse yet, the customer service department can't offer any solution to make this right.
So I figured I'd make an appeal here to see what you can resolve. I am not happy with receiving only a piece of my order, and paying return shipping when I was not offered an opportunity to cancel. It's certainly not fair you made a purchasing decision for me without making contact first.
Here is the Order number: 11962956.00
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Thank you for your feedback. All of this information has been passed along to see what we can do for you. We appreciate the feedback so we can continue to make improvements on our processes and customer service. If you do not hear from us in a timely manner please get back to us here and we will continue to be your voice internally. Thank you, and we do apologize for the negative experience.
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