I have been ordering from Brownells for a long time and have never had any issues with them and rarely with the products they sell. I recently shipped back some items to be returned because I didn't end up needing them and a couple of the items weren't functioning. I would say about 5-6 things spanning about three separate orders over the past couple of years (I procrastinated what can I say). I shipped everything back with all of the invoices and return forms per their online instructions. Couple of weeks later everything was returned and my credit card was credited back for the items.
All I can say is they truly live up to their no B.S. return policy. Didn't give me a hard time about why I didn't return them earlier and waited so damn long, etc. etc. They just did what they say they would...imagine that these days!
THANK YOU for providing me with some great goodies over the years. It's a pleasure to do business with a company that stands behind the things they sell and treats the customers so well!!!