I placed an order on the 17th (10671953), received a confirmation email shortly after. Tuesday morning having not seen a shipping notice, I called CS and was told the order had been released and was "pickable", and should be shipped in 24-48 hours. Having received no shipment notice by Friday, I called to cancel the order but was told it was to far along to do so. I got the same line as before from CS, "it should be shipped within 24-48 hours". I've got a very short time-line to get this upper built and sighted in before its due to its owner. Please get this straightened out Brownells.

*Edited for resolution; after calling several days in a row, a C/S team lead contacted me on tuesday to let me know the order would be processed wed and shipped overnight.

And still nothing, I've reached out by phone and social media.....

I am in the same boat, order processed on 11/13 and still not shipped.



No response to my email but over the phone they said it should ship by the next day, that was last Thursday.

I put one in Friday the 21st, still processing. Emailed support and they said there was a "small delay" due to their new system. Bullshit a small delay is a day or 2, not over a week.

I'm in the same boat as you guys.

I had parts ordered for a Ruger 77/22. It was an early all weather version that had a plastic trigger guard built into the stock. I decided to go with a thumb hole stock from Boyds and needed the trigger guard and some other parts.

Meanwhile Brownells charges me for the order and it isn't in the mail yet. Nice.

Same here.  

Order #1 - Phoned in on  11-18-14. Still not shipped as of 12-4-14.  I called 4 diff times about this order.  Lip service each time.

Order #2 - Net placed on black Friday night.  Still not shipped as of 12-4-14........

I live in an adjoining state and usually see parts/stuff in 3 days!

WTF is going on here Brownells????????

Well, there were 30 callers in cue when I called on Friday. There is seriously some thing wrong with them. They are managing to piss everyone off.

Oh BTW, my order had the funds removed from my bank account even before the items shipped (which they still haven't shipped). I'm calling Monday to raise hell with them. Either get me my parts or give me my money back. Christ, I could order from Ruger with less trouble (and they don't know S**T about the parts they sell).

I got another email back from customer "service" about my order. Apparently my order is in the "pick and ship" stage and will be in the mail shortly. Funny, that is exactly what the email from 9 days ago said!

Im done with Brownells.

**UPDATE**  
Just received my order #1.  Order placed on 11-18, arrived on 12-9.

Still no sign of order #2.