I purchased a complete PSA lower (blem) with the MagPul furniture and mated it to a PSA upper. After a day or two of handling the weapon, I noticed something just didn't seem right with the bolt-hold-open lever; it was very loose and wobbly.
Whoever assembled the lower used a small detente pin (like the one used to install the take-down pins) to secure the bolt-hold-open lever. It turns out someone used the small detente pin to secure the BHO lever instead of the proper 3/32" X 7/16" roll-pin. I couldn't believe PSA would allow something like this to ship out to its customers.
I took pictures of the parts that fell out of the lower assembly and emailed them to PSA customer service, along with the order number and date of purchase. I also called PSA the next day, and after waiting 45 minutes to speak to a person, I explained what happened to the guy on the phone; he searched and found my email while we were on the phone and looked at the pictures. I told him that I did not want a refund (which I don't think they would have done anyway) but that I wanted them to know about it, and that at the very least, they owed me a new 3/32"X 7/16" steel roll-pin. He said he would send the email to his boss.
After several weeks, I still have heard nothing from PSA customer service about this issue. I know PSA products are pretty popular and good products for the price, but I'm thinking their lack of quality control and customer service is going to come back to haunt them at some point. Some may think this is not a big deal, and I'm over-reacting, but this could have been a serious safety issue under the right circumstances.
And, yes, the BHO roll-pin was not expensive, and I fixed it myself, but it is the principle of the matter.
PSA, I'm glad you've been successful thus far, and I would likely buy from you again, but your product quality control and customer service need improvement.
Henry1