Since this started as a "where does DPMS get their barrels" and became a "DPMS Sucks Because" thread, I figure I'd throw another iron into the fire.
First of all, now that I know DPMS uses Wilson blanks I definitely WILL give their rifles another looksee because I use other Wilson parts in my other guns and they work not only fine, but better than my expectation. So to me using Wilson blanks is a PLUS not a minus.
Second, as previously said, AR parts are mil spec, part of the public domain, with all tolerances public knowledge. They're interchangeable dimensionally (Except for those pesky Colts but that's an entirely different rant altogether) and the real difference would be in the quality of the material (steel). I am confident that a company like DPMS (Which is a defense contractor) would at the very LEAST have to be mil-spec, which for me is plenty good enough. The fact that their emergency sources listed are OTHER reputable AR firms only confirms what I already know: DPMS makes a decent rifle. That's enough reputation for me to put my money where my mouth is.
I'll let you know in a couple of weeks what I think. How about that?
And on customer service? Having never dealt with DPMS I can't say, but I do know that customer service from the giving end (the company) is tough because people want something for nothing and don't understand "You get what you pay for", and people tend to think customer service sucks because they're led to believe that they're entitled to red carpet treatment because they coughed up possibly up to half a month's pay for a rifle.
The truth is, so what? You're a CUSTOMER, just like every other CUSTOMER. The company wants to do right by you but they're not going to lose money to do it. If you think their product sucks, say what sucks about it and drop it. If you think their service sucks, say what sucked about it (SPECIFICALLY, not just "it sucks") because HERE I'd really like to know so that situation doesn't happen to ME.
But on the other hand, if the service was good, by all means SAY SO. How many of us are guilty of being silent when we got great service because we were so caught up in the moment of taking our new toy to the range we never for a moment thought to say Thank You to the nice guy (or gal) who made our day at the company in question?
For instance, Jared answered a question for me in another thread. He didn't have to. Granted, it may have only took a moment of his time, but at least he took that moment and I got my answer and DPMS has just clinched a sale because of it. It's moments like these that I take into account because they happen to ME and they're right out there for all to see, not just something rumored.