Looking for feedback on your experience with their customer service?

not one happy customer??

We are happy!  

We have many loyal customers and have been in the AR market for quite some time.  Feel free to give us a call anytime and we'll be glad to assist you.  

Ive had great luck! top notch customer service.


they just wont tell me who supplied the blank for my barrel!!!

Anything specific?

I think if you do a quick google, you'll probably find fairly quickly that they're some of the best in the business.

Awesome...thank you for that!  

They have gone above and beyond to make me happy over and over again.

Rainier will take good care of you. They are a business that does not take their customers for granted. They have been known to hold local sales with great deals - but they make sure the out of towners don't get left out. If you're ever not happy with something you should rest assured that they will do their best to make it right.

Must just be me then.None of the above treatment for me.

If you had a bad experience, please IM me and I'll look into it.  We are committed to making our customers happy.

There is no if, I had a bad experience.
Very disappointed.

Again, my offer still stands...just IM me your issue and I will look into it and try to make it right.

IM sent

IM sent back.  

I placed an order this morning and accidently ordered a key mod handguard instead of the m-lol that I wanted. After looking at my invoice I realized my mistake and gave them a call. The guy that answered the phone was very nice and he fixed my order, he'd didn't even charge me the $2 difference for the m-Lok! It's things like this that will make me a repeat customer.

Right on!  Glad we could help.  Welcome to the site BTW.  

Lucky you,I guess $2. they would squeeze out to give you back.Not me they act like they want to help and then do not reply
My difference was a lot more than $2

I bought the 308 mod 3 RA set and it didn't come with the dust cover called them, they sent me it free, arrived the next day A+

I honestly don't believe it.Opposite of how I was treated.

Maybe a little speaking out has caused them to think a little differently towards their customers.
I didn't have that luck.

If you had such a bad experience, have you thought about calling them and talking with them?  They have always been very helpful over the phone, email, and IM on this site.

What was your problem in the first place?  Care to explain your grievance with Rainier to everyone instead of making broad accusations of shit customer service.

Absolutely!
I have spoken to rainier arms, The first time I called the young female who answered the phone was rude and directed me to wait an additional hour to speak to a manager.
The manager did not take care of the issue and told me to have a nice day.
The issue: I placed an order for a match barrel ,adjustable gas block and gas tube on a Thursday which they shipped on the day the order
was placed. Friday night I went to their web site to check if the gas block was equipped with a roll pin and to my surprise the three items were on sale
for $46 less.I had to wait until Monday to call because they were closed. That Is when my issue began, The manager I spoke with advised that he would not give
me the difference back and refused to give a store credit. I told the manager that I had not receive delivery of the order an I would refuse the package.
He said that was fine but I would have pay shipping.I stood to loose either way, so I decided to accept the order, another mistake.
The barrel extension ring was dinged,the muzzle threads were dinged and the barrel has no markings that it is a match barrel, no markings it is a 1:10 twist.
I installed it and it won't group for anything.
I came here and got the attention of Rainier Arms and they wanted to give me "swag" whatever that is.
With the way I am being treated by this company I have no belief that sending back this barrel they  will honor the 90 day guarantee.

Thank you for responding.  I hate you're having such a hard time with everything.  Hopefully now that everything is out in the open this will clear the way for a quick fix.  

Thanks for you good wishes!

Give us a call.  We will honor the 90 day guarantee on our barrel.

I know the only person who answers email is Mac.  Nobody else will reply or give status updates.  I desperately want this .308 Ultramatch barrel to live up to the hype, but I've got to get it installed without breaking first...

Sounds like the OP is just pissed he didn't get a discount after the fact. They are under no obligation to give you any sort of discount. You agreed to to buy the barrel at the listed price. I'm not sure how trustworthy your other allegations are.

They did had great customer service for me last time but somehow their overall operation was not working properly for me (refer to my problem with my order posted sometime by the end of June).  Sent the wrong items and did not follow up with the correct replacement items (result = order cancelled).

There were many times I was inching closer to hitting the "confirm order" button but backed out every time when thinking of the past event. I was never given an explanation of the problem. The last time they had the 10% sale (I believe it was a Saturday not long ago), I added about $2000 worth of stuffs to the cart but was backing out. I am about to order their stripper upper receiver (the one without the FA with Logo) and some other parts but again backing out of the order when feeling the sour in my stomach from the last event.  Yes, I admit that I like Rainier Arms' products but I can't get over the non-explanation of the previous problem.

Yg