Hello all,
I wanted to get everyone's advice. I placed an order with BCM for a few lower part items ($150) dollar order. USPS indicated they delivered the package on 8/27 but I never got the package (as confirmed by my security cameras, and happy to provide footage to anyone). I contacted the post office and they had no clue, as expected. I sent BCM an email and they indicated they filed a claim with USPS and they will let me know when they hear anything. So essentially I take that to mean I won't have what I paid for for at least 2-3 weeks...or I am out 150 bucks by having to re-order or try to find items locally.
I guess what really makes me upset is that I have spent thousands of dollars at BCM over the past few years and I am a very active customer, and always recommend them to friends as they are very fast shippers and have great products. I feel they should be able to replace my order and send me replacements immediately and not have to wait the 2-3 weeks for USPS to "investigate". When I had a small business on eBay, if a long term customer had a lost package I would immediately replace it or offer a refund, and I would wait for the claim reimbursement or take the loss. Am I unreasonable to expect the same from BCM?
What should I do next? Try to initiate a charge back with my CC company?...or re-order and be out 150 bucks....