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Posted: 8/29/2013 7:01:43 AM EDT
My Nexus 7 has a brand new line of dead pixels on it.  

Just happened last night.  I'm not sure what could have caused it.  I bought it from Walmart about 10 months ago and I purchased the extended warranty through them because I have heard good things about their setup for it.  Essentially...drop it...smash it...what ever it is...they will fix it.

So, I called Walmart who ended up asking me if I dropped it or spilled liquid on it.  I said no.  They then proceeded to tell me to call google to fix it because it should still be covered on the manufacturers warranty.  So, I called Google...who asked who I bought it from.  "Walmart"  They told me to call Asus.  I call Asus and they tell me that I would have to pay for shipping to get it to them...and then they will check to see if I was the cause of the issue.  If I was, I will be charged for the fix and I would have to pay for the return shipping.  I said no....Called Walmart back and explained what Asus told me and they are going to take care of me.  

They are going to email me a free shipping label.  I will then mail it out.  7-10 days later it should be fixed.
Here are the possible options for fixing the issue that they gave me.
1.) Simply fix it with new parts
2.) Replace it with a new Nexus 7
3.) Replace it with an equal or greater Item (Different tablet)
4.) Refund for the price of the tablet. ($249)
5.) Replace the Nexus 7 with a newer model


They don't know which options they will offer me until they receive the tablet and look it over.

I will keep this up to date for those of you who are wondering how good or bad the Walmart Warranty service is.  So far, I really don't have any complaints.  Only time will tell.
Link Posted: 8/29/2013 7:40:07 AM EDT
[#1]
One single bump until I update this thread
Link Posted: 9/12/2013 5:28:13 AM EDT
[#2]
I received my tablet back last night in complete working condition.  The replaced the screen.  That is all.  No complaints.  Great service.
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