GAZ32 Jun 11 (7 days ago) to Qualitytargets
Hello,

I purchased a 10" 3/8 ar500 gong from you guys about a month ago. I've shot .308, 7.62x54, 5.7x28, 9mm, and .45 with zero problems. Yesterday I took it out and shot .308 at 180 and 400 yards, however whenever I started shooting federal m193 at 100 yards it put huge dents in the plate and one round cut all the way through it at the bottom right hand side. I know for a fact that I have zero m855, so they weren't steel core. My rifle is a LaRue Stealth with 18" barrel.

I didn't know what could cause this other than the plate must not be uniform. I can send pictures if need be.

Thanks

Qualitytargets Jun 11 (7 days ago) to GAZ32
Sorry but there's nothing I can do, we have no control how the target is
used. I would not shoot any more of the M193s which I have no idea is.

-Guy at Qualitytargets

Jun 11 (7 days ago) to Qualitytargets
QT,

I completely understand that you have no control over how the target is used. If I wanted to buy one of your targets and use it for scud middle testing, then I wouldn't be emailing you because obviously your targets aren't rated for that. But when there's a problem because of an inconsistency in your product, I would hope that you'd stand behind it.
Here's a quote from the website:



Your mission is simple enough, and is the lifeblood for many companies around the world: commitment to our customers TOTAL satisfaction.

I capitalized "total" because in your email you tried to denounce your own goal. I'm not satisfied. Not one bit.

GAZ32Jun 13 (5 days ago) Qualitytargets
QT,

I still see that you have not replied to my email even when I state my discontent with one of your company's products.

Your direct attention to this matter would be greatly appreciated.

GAZ32 Jun 16 (2 days ago) to Qualitytargets
I have contacted you on several occasions to try and work out this problem with one of your products. The time to deal with it is now.

Attached are two pictures of the target in question. Picture 11 shows a low view where you can see the hole as well as the other divots in the steel. Picture 22 shows the back of the target where there are dents in the back as well as the other side of the hole.

Your inability to deal with customer's problems reflects poorly on you and your company as a whole. I would suggest taking the time out of your schedule to devote to actually helping and providing customers with a level of satisfaction that is synonymous with good business. As I see it now you should ask whoever handles your IT to remove the Customer Service tab on your website. While they are at it, they should take your old business goal and replace it with something more fitting: "We are committed to providing our customers total satisfaction 0% of the time. If you ever have a problem with one of our products, it's never our fault. We will stop at nothing to make sure we don't return e-mails or answer our phone. Every time. Guaranteed." That sounds about right.

I would really appreciate if you would get back to me at your earliest convenience.

SAFETY RULES FOR SHOOTING STEEL TARGETS:

General Warnings and Disclaimer:
1. Always Keep The Muzzle Pointed In A Safe Direction. DONE
2. Don't Rely On Your Guns Safety. DONE
3. Be Sure Of Your Target and What's Beyond It. DONE
4. Use Correct Ammunition. DONE
5. Do not fire high powered rifles at targets closer than 100 yards. DONE
6. Do not fire small bore guns at targets closer than 40 yards. N/A
7. Minimum recommended distance with a handgun and standard lead ammunition is 15 yards. N/A
8. Do not fire air guns at targets closer than 12 yards.  N/A
9. Always wear wrap-around eye protection and proper hearing protection. DONE
10. Discontinue use of target if it becomes disfigured, deformed, or damaged in any way. DONE
11. Never ever use armor-piercing, steel-core, or other hardened ammunition. DONE
12. Never ever use steel shot, pellets, BB’s. N/A
13. Never use ammunition that exceeds the target’s scope of design. DONE
14. Always use high quality steel targets specifically designed for heavy duty use. SUPPOSEDLY
15. Never use steel targets for purposes outside their scope of design. DONE