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You know, tried to use Walmart.com a few months ago. They had about the same prices as Amazon, so I figured sure, I'd give them a shot. When I checked out, they then said they would mail me 2 of my items, but I had to drive to my local Walmart in a day to pick my other item.
WTF?! If I wanted to drive to a store, I would have driven to a store.
Never used them again.
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Yes this is an excellent point about Wal-mart being behind the times in terms of embracing technology for its business and how the consumer uses it. Additionally the same old input is still true today about the company in that their very business has sort of painted themselves into a corner. They mainly cater to consumers looking for the lowest prices on just about anything Wal-mart carries, so by their very nature you're going to have people with lower incomes and means typically shopping there. So their profit margins are already pretty thin, there's not really anyplace left for them to go.
Now Amazon is really interesting in this mix because even they are able to sometimes undercut Wal-marts prices on things if you don't mind waiting for it. So that's already one advantage for Amazon, but then Amazon also has so much shit you can buy. I can't go to Wal-mart or walmart.com and buy some type of gourmet speciality butter imported from France; Amazon makes buying that stuff easy, including all sorts of imported stuff that's hard to find.
Even though Amazon is sort of wanting to skirt payroll taxes with their Flex drivers, I'm sorry but I think that's a great business idea for them to get their products to the consumer a lot faster. Despite any naysayers of the Flex idea, I believe market demand for such services is going to absolutely skyrocket in the coming years.