I think I came out on the good side of their poor customer service. I ordered two M3 lights for my Glock, a Speedfeed stock set for my 11-87, eight batteries for the M3, an extra bulb for the M3, and a Stinger flashlight only. About a $400 order. I had ordered a Reflex II and mount before and it was shipped fast for a good price. I had not yet heard the flurry of different accents in the backround when you call "customer service." In about a week and a half the order arrives, two M3 lights for my Glock, a Speedfeed stock set for my 11-87, eight batteries for the M3, and an extra bulb for the M3, minus the Stinger. I call and ask for it. I hear a number of accents in the backround and I am told it is backordered. I wait. The next week a box comes. I think, not to bad. I open the box, two M3 lights for my Glock, a Speedfeed stock set for my 11-87, eight batteries for the M3, and an extra bulb for the M3. The Stinger never arrived, bu I think I wound up ahead in the end. I assure you I was only charged once for the two M3 lights for my Glock, a Speedfeed stock set for my 11-87, eight batteries for the M3, and an extra bulb for the M3.