I sent a SureFire M900A-BL back because the allen screws in the top backed out and there appeared to be no threads left in the screw-holes. The unit was obviously used, even though I bought it from a member on here who swears it was new, etc, etc.
Anyway, 2-3 weeks later I get a ring at my door (this evening) and it is the UPS guy. I'm confused since I haven't ordered anything. I open the box and it is a BRAND SPANKEN NEW IN THE SHRINK-WRAP M900A-BL with even newer features, extra batteries, LED protector cover, brand new standard lamp assembly + 225 lumen high output lamp assembly, everything!
WOW! I figured on a big-dollar item like this they would replace the top or the light housing where the screws go into, but no - they replaced the entire thing!
Thank you SureFire, you deserve every penny I've spent with you (have two other hand-helt lights) and I will recommend you to everyone!!! Awesome!!
(Also sending them an email and am going to call and thank them tomorrow personally as well)
- rem