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WOW You got an email huh? I had a back order from 03/21/09 and 04/04/09 respectively that i told them to cancel and they just decided to send me 800 rounds of the stuff, Just what i want at Christmas, a credit card bill that is $512.00 bigger. OMB EXPRESS stinks, my left nut will rot off before a pay to ship it back, the shipping is for 25 lbs. My POS credit card company shouldn't have even honored the authorization code because it was nine months old.
Refuse delivery and call the CC to reverse charges. But, you will be burning a bridge with OMB.
I'm going to have to do this, package is already in Richmond,VA as of Friday. According to UPS, the shipper can recall it but as per a stuporvisor at OMB EXPRESS they won't do it because they will be charged $10 a box to do so. Now I have to take a day off from work on Monday and wait for the UPS guy and hopefully intercept him before he takes the packages off the truck, (2 packages at 25 lbs a piece). Seems like an awful waste of time, once it's back on its way, I'll file the Merchant dispute. The kicker is I seem to recall asking a customer service rep to cancel the backorders when they gave me a hard time not honoring free shipping.
I'VE ORDERED WELL OVER $1500.00 IN GOODS FROM THIS COMPANY OVER HALF A DOZEN TIMES, A SIMPLE PHONE WOULD HAVE AVERTED THIS WHOLE MESS. To me, they're among the ranks of CHEAPER THAN DIRT and BOTACH.