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If you're having any issues reaching our customer service department, feel free to send me a message. I'm usually able to reply within 1 business day of any messages being sent.
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PSA don't answer emails. I sent one about my upper 5 days ago. Nothing.
You have to call them.
When you call you'll get a fast busy signal. Keep trying.
Eventually you'll get recorded music.
Listen to recorded music for 15-30 minutes or more.
Get disconnected.
Try again.
It may take you several days before you finally get someone on the phone.
If you're having any issues reaching our customer service department, feel free to send me a message. I'm usually able to reply within 1 business day of any messages being sent.
I did IM you (or whoever was on the Palmetto account) on 1/5. Re order #2100982772
I got the following IM response back on 1/6
"The upper came back to our manufacturing department on December 19th, but no one has given me an update as of yet. I'll contact the repair specialist once he gets back."
Never heard anything else.
Never got any answer to an email i sent to customer service close to a week ago either.
Listened to the music 30 minutes yesterday and finally someone picked and said they had no eta when the upper i returned 12/13 would be repaired and agreed to issue a refund. A waste of close to 50 days since i originally placed my order.
You guys really need to get your act together.
This from a long time hometown customer who has spent thousands at your store (mostly on ammo) over the last few years.
Have you guys looked at the comments you're getting on google reviews lately?
Here's some reviews from last week:
"Awful. I understand that there may be delays around holiday seasons. I expected that. Website said 5-10 days because of Christmas rush. 26 days later, still nothing. No response to emails and you cant get through on the phone. After holding for 27 minutes somebody finally picked up and said there was no reason my order shouldn't have shipped and they'll get it out immediately. 6 days later, still nothing. Furthermore, you can't cancel the order online, you must call to cancel. But..... nobody answers the phone. Ridiculous."
Another from a week ago
"Well I wish I had read reviews before buying from them, but I didn't. Placed my order 10 days ago, said product was in stock and I'll be notified when it ships. Well I was charged immediately and have not heard a peep back from them. Sent emails, no response. Called their service number and it is disconnected. Was close to filing a fraud report until I saw these reviews. Looks like the product eventually comes, but will take forever. Look elsewhere!"
More here just like these:
https://plus.google.com/app/basic/local/104308386789184315551/reviews?hl=en&socfid=web:lu:unknown:unknown&socpid=1