Well, Bushmaster is now off my list to buy from

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[ARCHIVED THREAD] - Well, Bushmaster is now off my list to buy from (Page 1 of 2)

Posted: 8/16/2005 8:44:16 AM EDT

I emailed Bushmaster customer service on Thursday asking about barrel lead times and whether they had a 20" fluted VMatch in stock. The response was 6-8 weeks and we have 1 of those barrels in stock. I immediately called and talked to a nearly rude representative. I told him what I was ordering, I told him that I was told it was the last one. He told me I would receive it in 4-5 days. I asked if they do tracking numbers, he says yup, we'll send it to you. But...he doesn't have my email. He begrudgingly takes my email address and says it'll be emailed to me.
Fast forward to today. I email customer service again asking for a tracking number. Hours later no response. (previously they had responded in 30 minutes to an hour, which I do applaud them for) So I call them. Get transferred, wait...someone answers. I tell him what I want. He takes a while to find my order, when he does he says it's backordered. WHAT? "Yeah, it's taking 6-8 weeks to get barrels right now". So, I explain my situation to him, the fact that I got an email from CS saying that they had one, that I called a little bit later and ordered, that I told the guy I was buying the last one. He goes to check inventory or something, nope no barrel. "We do have about 13 govt profiles though" Great, wonderful, I DON'T WANT an A2.
Yes, I'm pissed. I'm pissed because I was wound up on getting exactly the barrel I wanted for my build. I was wound up on getting it in a reasonable time. Somebody at BM doesn't have their shit together.

Posted: 8/16/2005 8:56:01 AM EDT

[#1]

Sorry to hear about that.

I used to work retail. I never EVER believed it if the computer said we had 1 of something, until I put my eyes on it.

Posted: 8/16/2005 9:00:21 AM EDT

[#2]

Hmmm, Bushy's been getting a bit of a bad rap lately.

Posted: 8/16/2005 9:01:23 AM EDT

[#3]

You not buying the barrel will surely teach them a valuable lesson.

You could always get crazy and write a letter and explain your issues to the company, because coming here and complaining is doing nothing but venting, and it isn't going to help anyone else in the least.

Posted: 8/16/2005 9:03:02 AM EDT

[#4]

Sounds like they've changed.

Normally everytime I call they just keep telling me it'll be ready in 2 weeks...

Posted: 8/16/2005 9:04:48 AM EDT

[#5]

I had a fellow there two weeks ago on the phone and the attitude was not all that great. I asked if I could have a flash suppressor and bayo lug installed on the DCM rifle I was wanting to order. He laughed at me and told me that there had never been a request for that before. I have a hard time believing that. He then told me that I didn't need any of that anyway. Well, I never handle that very well so I ordered a RRA NMA2 the next day and sold the bushmasters that I had. Just don't care for the attitude. I figured I was a random. Good company but this fellow is not doing them any favors. Good luck on the barrel. GS

Posted: 8/16/2005 9:07:45 AM EDT

[#6]

welcome to america where you spending your money to buy their gear is a privilege. you rate nothing, just shut up and take it! i get the same crap service from blackhawk, freds m-14 place, best buy, etc etc etc. customer service is dead in america.

Posted: 8/16/2005 9:10:42 AM EDT

[#7]

I am fully aware of the futility of not buying a barrel from them in the grand scheme of things.

I made it pretty clear to the guy that I talked to that I was pissed. I'm pretty sure he didn't care. He did want to sell me an A2 though, hey that's pretty close.
I didn't come here to help anybody. But you're wrong anyway, maybe a few customers will ask the salesperson to go lay hands on the barrel before they are put on backorder without being told.

Quoted:
You not buying the barrel will surely teach them a valuable lesson.

You could always get crazy and write a letter and explain your issues to the company, because coming here and complaining is doing nothing but venting, and it isn't going to help anyone else in the least.

Posted: 8/16/2005 9:14:08 AM EDT

[#8]

Quoted:
I emailed Bushmaster customer service on Thursday asking about barrel lead times and whether they had a 20" fluted VMatch in stock. The response was 6-8 weeks and we have 1 of those barrels in stock. I immediately called and talked to a nearly rude representative. I told him what I was ordering, I told him that I was told it was the last one. He told me I would receive it in 4-5 days. I asked if they do tracking numbers, he says yup, we'll send it to you. But...he doesn't have my email. He begrudgingly takes my email address and says it'll be emailed to me.
Fast forward to today. I email customer service again asking for a tracking number. Hours later no response. (previously they had responded in 30 minutes to an hour, which I do applaud them for) So I call them. Get transferred, wait...someone answers. I tell him what I want. He takes a while to find my order, when he does he says it's backordered. WHAT? "Yeah, it's taking 6-8 weeks to get barrels right now". So, I explain my situation to him, the fact that I got an email from CS saying that they had one, that I called a little bit later and ordered, that I told the guy I was buying the last one. He goes to check inventory or something, nope no barrel. "We do have about 13 govt profiles though" Great, wonderful, I DON'T WANT an A2.
Yes, I'm pissed. I'm pissed because I was wound up on getting exactly the barrel I wanted for my build. I was wound up on getting it in a reasonable time. Somebody at BM doesn't have their shit together.

Here's a thought....if you did in fact ORDER the last barrel and the first guy who took the order "told me I would receive it in 4-5 days." pulled the barrel and shipped it...appearently several days ago...doesn't it stand to reason that the 2nd numbnuts you got ahold of (several days later)...(who also took a while finding your order)...might tell you there's a 6-8 week BO/leadtime since....the last one they had in stock is possibly already headed your way?...if you did in fact place that order several days ago?

There's always someone at every companies CS that doesn't have their $hit together....and some are always unfortunate enough to get a hold of...."That Guy".

Just trying to cheer ya up and...L8R, Bill.

Posted: 8/16/2005 9:16:13 AM EDT

[#9]

Quoted:
I didn't come here to help anybody.

I don't doubt you in the least.

Posted: 8/16/2005 9:16:15 AM EDT

[#10]

Quoted:
I had a fellow there two weeks ago on the phone and the attitude was not all that great. I asked if I could have a flash suppressor and bayo lug installed on the DCM rifle I was wanting to order. He laughed at me and told me that there had never been a request for that before. I have a hard time believing that. He then told me that I didn't need any of that anyway. Well, I never handle that very well so I ordered a RRA NMA2 the next day and sold the bushmasters that I had. Just don't care for the attitude. I figured I was a random. Good company but this fellow is not doing them any favors. Good luck on the barrel. GS

I would venture a guess guys who are serious match shooters have no use for bayo lugs. Ya know, the whole barrel harmonics thing?

(Not bustin' on ya, so hope you don't take it that way.)

I placed a Bushy order last week with no problems. The guy with whom I spoke was very professional. Go figure.

Posted: 8/16/2005 9:18:10 AM EDT

[#11]

I have never had a bad experience with Bushmaster, and I have owned a number of their products. The quality has always been excellent, and they've consistently had the BEST customer service of any of the major AR manufacturers out there.

Perhaps they've got a bad customer service rep or two. If I were you, I'd definitely write them a letter explaining your unhappiness, and help them identify the problem if there is one. Computer/inventory errors happen to everyone, but rudeness is unacceptable in service employees.

I do have one question. After you got the email saying that they had ONE in stock, and you called and ordered one (believing that you were getting the last one in stock) - did you VERIFY with the sales person that the one barrel left was still there? Or did you assume that it was still there, and that you would get it?
I'm not saying you are wrong or anything - but just wondering if it might have been freakishly bad luck, and someone ELSE ordered a barrel just like that at about the same time - and ended up snatching it from under you. Perhaps it was just really bad luck, and not really Bushmaster's fault at all. Perhaps it was a computer inverntory error. Perhaps the people you dealt with are idiots.

Posted: 8/16/2005 9:21:53 AM EDT

[#12]

I don't totally agree with this as some places do still offer good service. I bought some stuff from a new board advertiser on Friday and they were great to talk to on the phone. Imagine, they sounded happy to talk to me. I just need to find someone who can hook me up with an accurate, mid weight barrel for ~$250.

Quoted:
welcome to america where you spending your money to buy their gear is a privilege. you rate nothing, just shut up and take it! i get the same crap service from blackhawk, freds m-14 place, best buy, etc etc etc. customer service is dead in america.

Posted: 8/16/2005 9:30:12 AM EDT

[#13]

I’ve played the “no email, no conformation # game” with Bushmaster also. And I’ve had to deal a few times with a rude customer service person. On the other hand I’ve dealt with some nice, friendly, helpful people at Bushmaster too.

Your order could very well be on it’s way. One instance where I received no con # email I waited a few days. I then called BM, received the con # and checked with UPS........the package was out for delivery that morning.

This is still no excuse for that particular BM employees bad attitude.....but I figure “what goes around comes around buddy!”

Posted: 8/16/2005 9:31:26 AM EDT

[#14]

Sorry to hear you've had a bad experience with Bushmaster. I've had nothing but great service from them. I ordered two complete lowers in January and was told up front 8 weeks. I paid my dealer cash upfront and 8 weeks later had the sweetest looking lowers. I ordered a complete 14.5 in upper with flat top and 5 slot Phantom. Was emailed that it would take about 5-6 weeks. I was bummed, but that changed when it got to my door step 10 days later.

I would write a letter and address it "ATTN: Customer Service". Detail your complaint; times, dates, etc. I've been in customer service for the past 15 years, and believe me when I say a successful company will want to know about crappy customer service issues. Most folks don't believe it, but companies are always striving to improve customer service, especially in a very competitive marketplace like the AR15 market. They might even send you a few freebies, you never know.

I understand the need to vent, that's what we are hear for. However, it does no good if you don't inform the company of bad customer service.

-REAPER2502

Posted: 8/16/2005 9:31:44 AM EDT

[#15]

This is an interesting point, except that he should have a tracking number if it's shipped. And my CC wasn't billed (to their credit).
Stickman, I'm not sure why you feel the need to antagonize me.

Quoted:

Here's a thought....if you did in fact ORDER the last barrel and the first guy who took the order "told me I would receive it in 4-5 days." pulled the barrel and shipped it...appearently several days ago...doesn't it stand to reason that the 2nd numbnuts you got ahold of (several days later)...(who also took a while finding your order)...might tell you there's a 6-8 week BO/leadtime since....the last one they had in stock is possibly already headed your way?...if you did in fact place that order several days ago?

There's always someone at every companies CS that doesn't have their $hit together....and some are always unfortunate enough to get a hold of...."That Guy".

Just trying to cheer ya up and...L8R, Bill.

Posted: 8/16/2005 9:55:02 AM EDT

[#16]

I attempted to buy something from bushmaster for the first and last time this summer. When I order something through a web page, I would really like to know if the item is not in stock. I know they are building ar's for troops and all the other horror stories of a gov't contractor....but Can't you just tag an item "not in stock" if you are not going to make any for FOUR months?

Posted: 8/16/2005 10:32:26 AM EDT

[#17]

After going to another gun show in NC this weekend I have come to a conclusion.

After 15+/- years spending my money on guns and talking to retailers in the businees of firemarms and accesories I have decided it's the whole God DAMNED industry.

There are a bunch of fucking jerks that sell guns and gun shit. This Bushmaster story does not surprise me in the least...

I feel better - thank you

Posted: 8/16/2005 10:40:50 AM EDT

[#18]

Quoted:
You not buying the barrel will surely teach them a valuable lesson.

You could always get crazy and write a letter and explain your issues to the company, because coming here and complaining is doing nothing but venting, and it isn't going to help anyone else in the least.

Coming here and venting is about the BEST thing he could do. It tells thousands of other potential customers to steer clear. Bushmaster folks read these boards as well, and if they (and other vendors) read this, maybe they'll straighten up.

Posted: 8/16/2005 10:43:13 AM EDT

[#19]

Ever think that between the time they emailed you and you called that the barrel was sold to somone else, it's not like they said they'd hold that last barrel for you.

I'm sure somone has the barrel you want. Maybe look around alittle.

Posted: 8/16/2005 10:56:42 AM EDT

[#20]

It's a small possibility, but with a company the size of Bushmaster, you'd think they would have an inventory system to tell them they are out. I made it clear to the guy that I had been told it was in stock. If it wasn't there, he should have told me it would be on backorder. Heck, they should have told me it was on backorder Friday, or yesterday, or today. They had my phone number and email. If I hadn't called, I could've waited weeks for the barrel that was going to be here in "4-5 days".
I honestly don't understand some of you guys defending them. If some other company put you on backorder and never told you, after they told you "4-5 days", you'd be pitching a fit too.

Model 1 Sales has a 20" fluted HBAR made by ER Shaw. May end up getting that.

Quoted:
Ever think that between the time they emailed you and you called that the barrel was sold to somone else, it's not like they said they'd hold that last barrel for you.

I'm sure somone has the barrel you want. Maybe look around alittle.

Posted: 8/16/2005 11:10:33 AM EDT

[#21]

Quoted:
It's a small possibility, but with a company the size of Bushmaster, you'd think they would have an inventory system to tell them they are out. I made it clear to the guy that I had been told it was in stock. If it wasn't there, he should have told me it would be on backorder. Heck, they should have told me it was on backorder Friday, or yesterday, or today. They had my phone number and email. If I hadn't called, I could've waited weeks for the barrel that was going to be here in "4-5 days".
I honestly don't understand some of you guys defending them. If some other company put you on backorder and never told you, after they told you "4-5 days", you'd be pitching a fit too.

Model 1 Sales has a 20" fluted HBAR made by ER Shaw. May end up getting that.

Quoted:
Ever think that between the time they emailed you and you called that the barrel was sold to somone else, it's not like they said they'd hold that last barrel for you.

I'm sure somone has the barrel you want. Maybe look around alittle.

I'm not defending them but I know how shit goes. Look the inventory system may not be updated in "real time" depending on how they keep track it may only get updated once or twice a day, it verywell could have showed 1 left when ther ewasn't because the inventory wasn't updated yet. And yes they could have called you and said hey we screwed up and there wasn't really one left. So they failed to communicate that part of it, it happens. I personaly think yer expecting to much out of them. People seem to have these hugly inflated ideas about how the big gun companies are going to handle things and what service SHOULD be like. I've had my share of disapointments dealing with gun companies. But honestly the last place I'd by a barrel from is bushmaster, or colt, ot RRA. They most likely will not have them as they are all ebing shipped out to dealers and other folks that have ordered them. Like I said I've had better luck looking elsewhere for the barrels I want. and in some cases they are cheaper too.

Posted: 8/16/2005 11:22:39 AM EDT

[#22]

Quoted:
I honestly don't understand some of you guys defending them. If some other company put you on backorder and never told you, after they told you "4-5 days", you'd be pitching a fit too.

Why would you assume that everyone would react like you - and slam a company's reputation because of one possible clerical error? The EXACT same thing happend to me just recently, and I neither complained to the company, nor got really pissed off. It was an honest mistake.

I had been looking for a macro lens attachment for my underwater camera for a dive trip to Hawaii. A lot of places did not have them in stock, but I finally found a place that displayed inventories on-line, and had one in stock. I ordered it (with UPS gropund shipping) ten days before leaving, but it never arrived. I just emailed them about it - asking whether the order had been shipped, and never arrived, or my order had been lost or something - and they replied that the item was back-ordered, and would probably ship in 3-4 weeks (a total of 8 weeks after I ordered it

).

Was I a little annoyed? Sure - they should have emailed me as soon as I placed the order, and I might have had time to buy one elsewhere, instead of being unable to take macro shots underwater on my trip. But I just wrote it off as an unfortunate error, but I probably WILL buy from them again - I will just be sure to get a confirmation from them that a particular item in fact is IN STOCK and ready to ship when I place the order.

I certainly didn't "pitch a fit"

Now - RUDE behavior. THAT might cause me to pitch a fit and get very pissed off. I'll give you that.

But not necessarily the error itself.

Posted: 8/16/2005 11:25:59 AM EDT

[#23]

Hehe, some of my hilljack upbringing snuck in there.

Quoted:
I certainly didn't "pitch a fit"

Posted: 8/16/2005 11:40:22 AM EDT

[#24]

Quoted:
welcome to america where you spending your money to buy their gear is a privilege. you rate nothing, just shut up and take it! i get the same crap service from blackhawk, freds m-14 place, best buy, etc etc etc. customer service is dead in america.

I get fine customer service, besides alot of foreigners work in customer service as well.

Posted: 8/16/2005 11:42:07 AM EDT

[#25]

I have probably ordered a dozen or more barrels from them over the years, including two within the last year, and they have always shipped immediately when they have told me the barrels are in stock. I am a very satisfied customer.

Posted: 8/16/2005 12:40:40 PM EDT

[#26]

Go over and post that in their forum...I bet that would get their attention...

Customer Service is dead...and you know why?

1. 99.9% of companies and buisnesses do not care about the customer.

2. Why? Because for every customer that gets mad and will not come back, there are 5 other customers that will take being treated like shit.

3. Needs-They all know that if they have something you need, that most, if not all, will bite the bullet and buy it, no matter how they have been treated.

Case in point-

Lightfighter Tactical-I have ordered in the past, great service. Last year I ordered a few small things, things that they said they had. 1 month, 2 months, 4 months pass...no items.

I call, I e-mail...I finally had to post here and IM Brad several times to get an answer and to cancel my order...a order that SDS filled in 10 days.

Others complain about LF and still order from them...I will not.

Another-
I had a VW Passat. It was the biggest shitbox I have ever owned and I owned a Escort once.

$8000+ in repairs in the first 2 1/2 years. Mostly under warranty, but a fight with VW for every repair.

4th Control Arm repair, I call them to find out what they plan on doing then, Their answer-

"We have not interest in helping you at this time."

Fuck'em..we got rid of it and got a Kia Sorento...best fucking SUV I have owned..delaer has been great and what warranty work we have had done was effortless, not a problem at all.

My friend...we are suckers...we buy, we get treated like shit, and they don't care...

I know I have hurt myself by not buying from some people, and I have paid more to honor that self-imposed restriction, but I will not pay someone for goods and then get shit on.

Posted: 8/16/2005 12:56:38 PM EDT

[#27]

Do they even read that forum? I'll go look around.

ETA: Checked user infos and one of them was on yesterday.

Quoted:
Go over and post that in their forum...I bet that would get their attention...

Posted: 8/16/2005 1:09:20 PM EDT

[#28]

I find it somewhat surreal that I actually find myself compelled to defend Bushmaster, but screw it-stranger things have happened.

In the past I've had my fair share of problems with Bushmaster's service dept, but I'd like to think that my problems are the exception, rather than the norm. There have been numerous examples in this forum of Bushy going above and beyond their warranty period to help people out. They could have easily given the customer the one fingered salute, but they chose to do the right thing. A recent example would be a fellow New Englander with a busted carrier key bolt. Despite the fact that his rifle is years out of warranty Bushy is going to fix the problem.

These days savvy manufacturers know that good news travels fast, but bad news travels even faster. Even so, everyone has a shitty day once in a while. In the past I've worked for Colt Defense, and I currently work for SigArms here in NH. I've had my fair share of bad days as well-especially lately. Fortunately for me (and our clients) my contact with them is pretty limited.

Don't judge the entire company on a single boneheaded move from a single employee

ETA: If Sig was judged entirely on the basis on my telephone manners we would have gone out of business years ago

Posted: 8/16/2005 1:25:45 PM EDT

[#29]

Not an excuse for them falling down on the e-mail thing----BUT---

learn the system and you'll be much happier

When you place an order---you need to CALL THEM------I've done this with Ruger---Bushmaster---CDNN---etc...and make them go check if its in stock or not----my Bushmaster barrel came in 3 weeks(just last week)---the wait was because I had them do the install on the Phantom FS-----would have been a week if I wanted to do it myself-------they didn't bill my account till the barrel was actually shipped.

The only place with a decent online inventory system is Midway---in my experience.

Posted: 8/16/2005 1:38:39 PM EDT

[#30]

I have no doubt that it went down as you said it did. My personal dealings with Bushmaster have been overall very positive. It did take a couple of months to get a spare bolt assembly but given the backlog and timing, I knew that going in. Every time I have written about one thing or another I get a reply fairly quickly.

Hell, I even complained about a counter mat I ordered that came all rolled up and wouldn't flatten out. I wrote them about it and they forwarded my letter and suggestion to a manager and I was sent a replacement mat mailed flat between cardboard in a few days. Didn't asked them to do that nor expected it. Like I said, my interaction with them has been positive but it only takes one to put a bad taste in your mouth. Good luck.

Posted: 8/16/2005 1:52:57 PM EDT

[#31]

I also should have added that I'm a happy Bushmaster owner, both past and now.

With that said, I'm not defending Bushmaster in anyway. Regardless if it was one rep showing his ass, he is representing Bushmaster.

I would not defend Bushmaster, even if I was working for them.

With that said, It does also behoove you to call and double check. I wish I had a buck for everytime I was told something was in stock and only to try to order it and it was out...

Posted: 8/16/2005 2:00:22 PM EDT

[#32]

i have had no problems whatsoever ordering from them

but for barrels and rifles i would rather go through one of the dealers here.

Posted: 8/16/2005 2:18:15 PM EDT

[#33]

I think being a polite customer is dead in America too honestly. To many people take things personally when they dont get everything their way immediatey.

Posted: 8/16/2005 2:23:43 PM EDT

[#34]

Quoted:
I think being a polite customer is dead in America too honestly. To many people take things personally when they dont get everything their way immediatey.

"But I wanted it yesterday!!!!!!!!"

I think computers and the Internet have gotten to people to the point that if they don't get immediate RIGHT NOW satisfaction they get easily perturbed.

Lighten up, Francis.

Posted: 8/16/2005 2:32:37 PM EDT

[#35]

Email someone higher up, the guy on the phone does not really care if you dont buy it.

Posted: 8/16/2005 2:38:24 PM EDT

[#36]

I been ordering from Bushmaster for almost ten years and I have never once been treated rudely.

Posted: 8/16/2005 2:47:21 PM EDT

[#37]

If I ended my business with companies every time a customer service rep was rude, or a time frame wasnt met I'd have no utilities, cable, car, appliances etc etc...

It's part of life. Thankfully it doesnt happen in every instance, but when you want new toys it always seems worse

Posted: 8/16/2005 3:08:02 PM EDT

[#38]

Did you hound them? I hate to hound people when ordering . Yes thank you, SureI can wait,know problem. If you acted childish, I would treat you the same. I order a upper back when they were backed uped with all the orders. My upper came in a week. They said up to a month.

Posted: 8/16/2005 3:35:51 PM EDT

[#39]

Quoted:
Quoted:
I think being a polite customer is dead in America too honestly. To many people take things personally when they dont get everything their way immediatey.

"But I wanted it yesterday!!!!!!!!"

I think computers and the Internet have gotten to people to the point that if they don't get immediate RIGHT NOW satisfaction they get easily perturbed.

Lighten up, Francis.

Having worked in the gun business, I gotta agree! There's aholes on both sides of the counter. Also having worked with inventory management systems over the last 6 years, if the system shows one in stock, it's never there!!!

That's a fact of life.

Posted: 8/16/2005 3:48:06 PM EDT

[#40]

Quoted:
welcome to america where you spending your money to buy their gear is a privilege. you rate nothing, just shut up and take it! i get the same crap service from blackhawk, freds m-14 place, best buy, etc etc etc. customer service is dead in america.

I'm not here to defend the industry, but DAMN DUDE! Why don't you go and buy your shit from a british vendor in the uk (I did not capitolize the name of your country because you disrespect mine likewise in your post

)! Good luck with uk fwit laws.

Customer service is not dead, try one of the vendors on ARFCOM, they all have been great!

As for Bushmaster, I've had good service from them, so I hope these experiances are due to some new assholes working the ordering department. You need to contact management and tell them your experiances, or how are they to know about the problem and fix it. I had this experiance with Kimber once, talked to the manager and all was resolved in an excellent manner.

Posted: 8/16/2005 3:49:36 PM EDT

[#41]

Hmmm,
Never had a problem with Bushy Customer service.

I just ordered replacement FCG parts for a very high mileage carbine and a bunch of other little parts less than an hour ago.

The rep was courteous, helpful, read my order back to me and took note that I wanted the order shipped USPS Priority.
He said My order would go out tommorrow and it'd be here either SAT or next Monday. We'll see how it goes.

Posted: 8/16/2005 4:13:27 PM EDT

[#42]

Quoted:
welcome to america where you spending your money to buy their gear is a privilege. you rate nothing, just shut up and take it! i get the same crap service from blackhawk, freds m-14 place, best buy, etc etc etc. customer service is dead in america.

Naw......it's all how you present yourself. I have no problems with customer service.

I guess if you don't like American customer service you can always move to another country. Jolly good show ol chap.

Posted: 8/16/2005 4:29:45 PM EDT

[#43]

If a BM customer service rep treated you raw, make note of the date and time of the call and get the Reps name.

Then write a letter and mail it to bushamster marked to the attenion of Mr. Thomas Barr.

He is the owner.

Posted: 8/16/2005 4:36:56 PM EDT

[#44]

This happens to almost every company as they go through business cycles. In good times money is rolling in, they have to staff morons to keep up, and the company gets complacent. When business turns south, the company is revamped, layoffs flush the trash (and usually some good employees), customer service becomes key and the remaining employees get their sh*t together to make customers happy.

Long story short … business will have to suck for you to get good customer service.
hinking.gif

Posted: 8/16/2005 4:58:17 PM EDT

[#45]

Please all I can say is the name marianne,lietner&wise,5 months to do the conversion and in the end the head hocho tells my buddy its all set for what he owes and he gets billed and has to pay anyway.Talk about bad customer service getting belittled and broken promises and all at work while hes on the job.Delays I can understand..attitudes and broken poromises are unacceptable.They may have more people waiting in line for them but for the one they screw the line of people waiting to see how his experience went caused the line behind him to fall apart.And the conversion was for my friends duty rifle,a fact they knew.No officer from his department will ever deal with them.So word of mouth and bad experiences can dent a buisness.Bushmaster has always been good all around but I wouldnt accept that shit either.And now that we are on the Bushmaster subject they need to start adding M4 handguards,H buffers and aluminum trigger guards as standard...and for their flat tops either a proper height FSB or the .040 higher post to compensate.Another of my friends bought a flattop carbine over the weekend.shooting 6 inches high at 50 yds.Had to raise the post so high it was wobbling but it was zeroed.Now he needs a higher post.for $925 it should have certain things standard.

Posted: 8/16/2005 5:31:49 PM EDT

[#46]

Quoted:
Customer Service is dead...and you know why?

Yes, I do know why. I'm not sure you do, though.

Customer Service is so bad because providing good Customer Service is EXPENSIVE, and most people don't want to pay extra for it. People shop around between 5-10 vendors to save $5 on a $500 item, rarely giving any though to the fact that the company that wants $5 more may be FAR better at customer service, and has to pay for it.

Bushmaster could easily go the way of Colt and Armalite, and make a handful of factory configurations and say "so sorry" to all of the people who want custom configurations. They would save a lot of money by radically simplifying their inventory and eliminating a number of employees who currently deal with all of the individual custom orders. It would also allow them to get more guns in the hands of their customers. Of course, you'd have to take whatever factory config is available, just like several other AR companies do. Would that really be better?

-Troy

Posted: 8/16/2005 6:05:49 PM EDT

[#47]

Quoted:
Quoted:
Customer Service is dead...and you know why?

Yes, I do know why. I'm not sure you do, though.

Customer Service is so bad because providing good Customer Service is EXPENSIVE, and most people don't want to pay extra for it. People shop around between 5-10 vendors to save $5 on a $500 item, rarely giving any though to the fact that the company that wants $5 more may be FAR better at customer service, and has to pay for it.

Bushmaster could easily go the way of Colt and Armalite, and make a handful of factory configurations and say "so sorry" to all of the people who want custom configurations. They would save a lot of money by radically simplifying their inventory and eliminating a number of employees who currently deal with all of the individual custom orders. It would also allow them to get more guns in the hands of their customers. Of course, you'd have to take whatever factory config is available, just like several other AR companies do. Would that really be better?

-Troy

And guess what? I would pay extra for good customer service and I have....sometimes it's not about saving a buck..at least for me it's not..I can't take my money with me nor am I a cheapskate.

I'm not bashing BM in the least, or at least I did not mean to come across this way...my rant was about Customer Service-period.

Last week our air crapped out. Compressor failure. We called 3 Heating and Air companies. It took 3 calls to get one to come out and give us a estimate and the other 2 did not call us back.

My Brother-in-Law, who is not the most trustful nor responsible person on the planet, is a independent HIVAC guy...against my wishes, which this time I was wrong, my wife called him and he did it. For a $1000 less than the only estimate we got.

My point is the other frackers did not even call us..hell they could have called and say, "Sorry, but with the heat wave we are covered up." But they did not...

Hell I'm know that BM offers more factory configs than anyone else. I'm glad they do. But there are also other vendors here and other companies out there, most new ones on the block, that would be happy to fill BM's void, other ones that offer many configs to, some using BM parts and some that do not.

With that said, the rep should have handled it better...I have seen to many companies that treat people like shit...and I have been on the recieving end of it.

I'm just tired of being taken for granted by the people that I give my money to.

I was using Bushy stuff long before there was a Internet and AR15.com. I have seen the prices rise and in my case, I have never had a problem with BM. I have one in the safe now, right next to the over-valued Colt

Still will use them.

But for what Bushmaster charges for their products, the CS could have been better on this one.

Posted: 8/16/2005 6:06:35 PM EDT

[#48]

I spend enough money with them that they wont really miss you.

Posted: 8/16/2005 6:13:37 PM EDT

[#49]

How dare them make a mistake. I'm sure Bushmaster will be filing chapter 11 tomorrow. Don't worry, I will take up the slack. My next project is going to be a Bushmaster.

Posted: 8/16/2005 6:15:39 PM EDT

[#50]

Ive never had an issue with Bushmaster.

[ARCHIVED THREAD] - Well, Bushmaster is now off my list to buy from (Page 1 of 2)

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