I was really upset when, after a KB with my 7,5" AR, I ordered a new bolt carrier from my local OLYARMS dealer (I'm from Italy) and he, after a lot of time with no response said to me that he had no replacement parts in stock, and also, that ordering a new BC from OLY U.S.A. would be a really difficult task because of restriction on military and military-looking weapon export.
I tought that he was bullshitting me, so I contacted OLY USA, and sadly they confirmed that USA government put a really tight control over weapon export.
So I must apologize to Olyarms, it's not their fault (even if my local dealer must have in stock at least some BC...damn..)
So, out of desperation I phoned COLT Italy, and asked if they had some BC to send, even if I've not purchased a COLT ar...
After THREE DAYS they sent me with UPS a new bolt carrier, extractor, spring and pins...
I said WOW!, but unfortunately a hole in the BC was misaligned so my bolt didn't fit into...DAMN!
I contacted again COLT Italy asking for a replacement BC, and they sent me a new one after T-W-O DAYS, and with NO CHARGES! they also told me to send the defective BC for inspection free of charges.
Now, I'm REALLY, REALLY impressed, that's first class customer care, and I must thank the guy that sent me the pieces,very knowledgeable one..
The net result of all this story??
I've just ordered a 16" barreled M4 carbine (civilian version).......