At the end of March I spoke with a female and ordered a Tactical Butt stock, and one of the new flattop uppers with the A2 rear site.  I was told that it would be 4-6 weeks.  At the end of May I called them and spoke with a man who stated that they have the stocks but the uppers just went from the prototype over to production and should be out in about 2 weeks and they would call me when they are going to ship it.  So I waited some more with no response.  Today, 07/09/01 I called them and got the same man on the phone who answered, I told him that I would like to check the status of an order that I placed in March, and he hung up on me.  I called again and nicely asked if I could check the status of an order, and he hung up on me again.  I waited a little while and called back and got the female voice of who I originally placed the order with and asked to check the status of the order, she asked what I had ordered, and when I told her the stock and upper, she told me that the upper is in production and the stock is backordered about 3more months and that I would probably see the upper before the stock, and that they would call me before they ship.  So far I am not impressed with the runaround or hangups, but I will wait some more.  Has anyone else had any negative experiences, and if so is this a company to stay away from?

Sully
www.defensive-edge.net              

They don't monitor this forum (missed business opportunity). I too called and talked to a lady who was NOT in the least bit qualified to answer even the simplest of questions.  I had some questions about the Varmint Upper (I even posted in this forum).  I emailed them first and then followed up with the call when it was obvious that they were not going to answer the e-mail.  I had heard some good things about them but I will be DAMNED if I will give them my business.  If they are this hard to BUY from, can you imagine the nightmare if you had a problem with one of their products?  I will be at Camp Perry soon and I will come home with a new upper but it WILL NOT be one of theirs!

well, here's the deal.  i bought a stripped lower from them.  i got it in great time, and it looked great.  however, i tried to put a number of uppers on this lower.  guess what, they dont fit !!! isnt that some S#%$!! so i scratched up some uppers and the lower trying to fit these thing together.  the only one that would fit was a colt A2 upper...not the one i want on it of course!!

I have had some dealings with them in the past and have never had any concerns or complaints. I ordered a complete DCM upper, did followup by phone a few days after placing the order to confirm shipment, and recieved it in less than ten business days. It has performed well above my expectations and the fit and function are flawless. It did appear they were a bit more informal than some businesses I've dealt with, but very polite. I have had dealings with Bushmaster (very good service) and Armalite (long lead times, canceled order for new upper, but will probably reorder when backorders and service problems are resolved), all seem to be very easy to deal with and all appear to stand behind their products.

I've also looked at an LEGP RRA built and was very impressed, as seems to be the case with most of the posts I've seen on this board from those who have dealt with them.

I hope you can resolve the issues you have with RRA to your satisfaction. Customer service is important in any business and there are always other choices if need be.

I should have my new RRA DCM this Thursay. I will offer up an inspection/range report as soon as I can if anyone wants.
This will be my first civilian AR, but I was an armorer in the AF for 30 months...I know crap when I see it. At least I think I do.


Allen

If you must have RRA parts...Never deal with them directly, you need somebody in between, Give Donnie a call, he visits RRA's store often, and he can pick it up for you, "AT A BETTER PRICE", he won't send you garbage.

ourworld-top.cs.com/dprisp223/id21.htm

Carlos

Well, this doesn't sound like my experience. I bought a RRA lower from a local dealer at a GunShow. I bought a RRA 20in PostBan upper directly from RRA. It arrived within 10days and
fit/functioned perfectly.

I hope your experience dosen't indicate a change
in the way business is conducted.

P.S. I doubt I'd ever order direct again. I've
found too many other places such as Sableco and GSE that carry their products at a reduced price.

I've ordered directly from Rock River Arms at least a dozen times.  Got exactly what I wanted and was treated very well every time.  They have good quality parts.  In particular, their uppers and lowers have the best finish I've seen and tend to fit better.

Just my experience.

Jim

LesBaer45 has it right, GSE and Sableco have much better prices and very good customer service.  Have ordered several RRA products through them and have never had a problem.

About one year ago I bought a RRA DCM upper.

I love this thing. I love to shoot coffee cans off hand at 100 yards with iron sights.

The bolt was a little tighter in the carier than I like.It's amazing how cycling with a little CLP fixed that. After a couple hundred rounds ,probably around a thousand now, I still have had no failures of any kind.

Although my personal experiences with them have been good.... I don't wait months for anything.

Vote with YOUR wallet.

I just got a A3 RRA upper this morning and put on a BM M4 barrel on it this evening - no problems with that at all BUT I tried putting on a Swan sleave which was sitting on top of my Colt A3 and it wouldn't fit - damn rails are too fat.  Also tried putting on two different  (a BM and Colt) detacheable carry handle and both wouldn't sit flush on top of it.  That's it for me, it's either Colt or BM ONLY.

sully,
I have used RRA/PWA lowers and parts kits to build two rifle,one is a Dissipator and the other is a RRA M4 kit from Donnie at SABLECO.
I have only put about 600rds through the M4,so far zero malfunction.
I know I'm beating a dead horse but here's another shameless plug for SABLECO and GUNSMOKE...Ed and Donnie are great people to deal with...If you are on a budget and want the best quality for your dollar RRA is pretty good in my book.IMHO RRA NM triggers are In the middle of the pack as far as  NM triggers go.The RRA trigger has a crisper break on the second stage,which is better than the Bushmaster mushy NM trigger.

I do have one complaint though and "Xsquid" has already mentioned it,I had a difficult time installing my ARMS swan sleeve,the #38EX would only slide about half way on the M4 upper in either direction.I was a little pissed that I couldn't get it on,but I slapped some NECCO Moly
slide on the rail and a couple of whacks with a wood block and a hammer and the #38 slid on...   Rich
   

I have seen and tested some of their rifles and they seem to be a fine product.  I am not bashing their product line, I am only concerned with their customer relations and being able to deliver products that they take orders for.

Sully

I had the same experience as xsquid. Their flat tops are apparently not mil spec. I had to "relieve" a 38ex swan sleeve to get it to the point that I could hammer it on with a rubber mallet. Have since tried to change that out for a set of Bushmaster mini risers to mount a different scope on it. They won't fit. I recently got one of their lowers to match to this upper and the fit between upper and lower is EXCELLENT....much better than my two Bushmasters.

I bought two RRA uppers at a gun show and they've been my best shooters. I guess if you buy from a different source, then your service will be better.